Ratings based on 595 Verified Reviews
2.9 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Friendly customer service
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Kenneth,We appreciate hearing about your positive experience with our customer service team. Our staff strives to provide exceptional service to all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
9 Jun 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Sharaya, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HARTFORD - VERNON and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 2 Jun 2024
Smelled bad, sticky floor , stains, ac unit very dirty. Left and didnt stay
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Dante,We regret to hear about your experience and apologize for any inconvenience caused. Your feedback will be shared with our team for further investigation and improvement. We appreciate your time in bringing this to our attention.
by A verified traveler
Posted 28 May 2024
If we weren't stuck with no options on a holiday weekend, we'd have left. Family-owned businesses are great, but the young person who checked me in had no idea what she was doing, unfortunately. Once we got through a rocky check in, she handed me my key and I asked her about the next room. She said, you only had one and I showed her my reservation for two rooms. Reservations were placed Feb. 5 for Memorial Day weekend, last weekend in May with a very important request for side by side rooms. Our 85 year-old grandmother was not placed next to us as requested almost 4 months in advance so we were not as near to her in the event of an emergency or danger, which had us all on edge. Clerk was apathetic. When my father-in-law came walking into a side door of the lobby while I was still checking in and said that seemed very unsafe, the staff said, quote, "Don't worry about it." Fire door has signage but doesn't close! Hotel stunk of dog pee in every corridor. Our rooms were filthy, we have almost forty photos of filth on walls, floors, doors, the toilet, microwave, gnats, bugs. Splashes of food filth on the bed skirts. Used a bath towel to mop up some water and the floor turned it black. There was sludge on the toilet seat that wiped away with ease when we cleaned. We were only able to stay because we asked the front desk for bleach & a cleaning rag and cleaned the facilities ourselves. They were supposed to send someone to clean and they did not. Poor service across the board.
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Casandra, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 19 May 2024
Mattress was incredibly uncomfortable the springs were all caving in but not only that I woke up with itchy red bite marks on my torso the next day. My husband said he could smell pot smoke all night long. And the breakfast doesn’t open until 7 so I can’t speak to that because it’s so late (probably so no one can take advantage). The place needs a major update it’s awfully old and worn out
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello greta, We are sorry to hear about your experience. We take all feedback seriously and will pass your comments along to the relevant departments. It's important to us that all our guests have a comfortable stay. We appreciate you bringing these concerns to our attention for further review.
by A verified traveler
Posted 8 May 2024
There were bed bugs in my bed and I had to be treated by a doctor to fix the bite marks !!!
I will never come back to red roof inn. Bed bugs are unacceptable.
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Robert, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
7 May 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HARTFORD - VERNON and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 5 May 2024
Needs major renovations
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Kathy, Thank you for sharing your feedback with us. We appreciate your input and will certainly consider it as we strive to continually improve our services. Our team is always looking for ways to enhance our guests' experience. If you have any specific suggestions, please feel free to reach out to our management team directly.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Nicholas, We regret to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay with us. Our team is here to assist you and ensure your future visits are pleasant.
by A verified traveler
Posted 19 Apr 2024
This is a perfect example of "you get what you pay for". The area is convenient, safe, and quiet. The rooms themselves are comfortable and large. However, there is a smell of cigarettes and there are bedbugs !
Comment from Hotel Management
19 Apr 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Fabrice, I appreciate you sharing your feedback following your stay at the RED ROOF INN HARTFORD - VERNON. You indicated the area is convenient and the rooms are comfortable. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the foul odor you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oshane Red Roof Management RediResponse Specialist
