Ratings based on 346 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Feb 2024
It was a really good stay! The staff was friendly and the room was good.
The location of the hotel was at the center of Veracruz so it was super walkable.
Comment from Hotel Management
16 Mar 2024 by Elizabeth Heredia, Hotel Management
God day Miss Diana, thank you very much for your comments, we hope to see you again on your next visit to Veracruz.
by A verified traveler
Posted 26 Feb 2024
Drapes needs to be sunblock.
Outside noise bothers a lot, at 3 AM music was still on, coming from bar near hotel, maybe there is no Local Law regulations about it.
Price is very low , but quality and overall stay reflects that.
Comment from Hotel Management
16 Mar 2024 by Elizabeth Heredia, Hotel Management
God day Mrs. Juan, we regret that your stay with us was not to your complete satisfaction. We hope you will give us the opportunity to show you our improvement on your next visit to Veracruz.
by A verified traveler
Posted 1 Oct 2023
Older, dated hotel, very affordable, in a great location. The staff was very friendly, the parking was ridiculous.
Comment from Hotel Management
1 Oct 2023 by Guadalupe Rodriguez , Hotel Management
Dear Aaron, Thank you for staying with us!We are sorry that his experience was not as expected, we appreciate his comments as they help us improve our service, we will check the details he mentions. I want to share with you that we are renewing ourselves to provide you with better service. We hope to visit us soon, greetings.
by A verified traveler
Posted 23 Sep 2023
The staff was really nice and helpful. The room felt drab and wasn't super clean, a touch of paint might spruce it up a bit. But for the price, it was great! And just a block from the zócalo!
Comment from Hotel Management
25 Sep 2023 by Guadalupe Rodriguez , Hotel Management
Hello Chris. Thank you for staying with us! We are pleased to know that your stay was pleasant, I want to tell you that we are renovating to improve our service. We wait for you soon. Kind regards.
by A verified traveler
Posted 6 Sep 2023
Staff was very friendly and helpful.
Comment from Hotel Management
8 Sep 2023 by Guadalupe Rodriguez , Hotel Management
Hi Adrienne Thank you for staying with us!We are pleased to know that your stay was pleasant, I want to tell you that we are renovating to improve our service. We wait for you soon. Kind regards.
by A verified traveler
Posted 22 Jun 2023
Very friendly staff and helpful staff
Comment from Hotel Management
23 Jun 2023 by Guadalupe Rodriguez , Hotel Management
Hello dear Jorge, Thank you for staying with us! We are pleased to know that his stay was pleasant, I want to tell him that we are renewing ourselves to improve our service.We wait for you soon.Kind regards.
by A verified traveler
Posted 21 Jan 2023
Comment from Hotel Management
6 Mar 2023 by Guadalupe Rodríguez., Hotel Management
Hola estimado Jose.¡Gracias por hospedarte con nosotros!Nos complace saber que su estancia fue placentera, quiero comentarle que nos estamos renovando para mejorar nuestro servicio.¡Los esperamos pronto!. Saludos Cordiales.
by A verified traveler
Posted 26 Oct 2022
The room was dirty ac dont get cold. Dirty sheets. Smell of sewer my entire stay of a week
Comment from Hotel Management
26 Oct 2022 by Guadalupe Rodríguez., Hotel Management
Hello dear Wendy,Thanks for staying with us!We appreciate her comments and we will pay special attention to the details she mentions. I want to tell you that we are working to improve our service. We wait for you soon!
by A verified traveler
Posted 4 Aug 2022
Clean, spacious, but best of all location.
Comment from Hotel Management
4 Aug 2022 by Guadalupe Rodríguez., Hotel Management
Hola estimado Gerardo, ¡Gracias por hospedarte con nosotros! Estamos contentos de que su estancia haya sido placentera . Los esperamos pronto.
by A verified traveler
Nice and comfortable
Posted 24 Aug 2021 on HotelsComment from Hotel Management
30 Nov 2021 by Guadalupe Rodríguez., Hotel Management
Hola José, agradecemos sus comentarios, vuelva pronto.
Saludos.
