Ratings based on 994 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Está en muy buena ubicación
by A verified traveler
Posted 15 Apr 2024
Una gran visita
Comment from Hotel Management
15 Apr 2024 by Gerencia, Hotel Management
Estimado Sr. Luis Filiberto buenas tardes, gracias por su preferencia y calificación a nuestros servicios, nos da gusto saber que la experiencia fue de su agrado, lo esperamos pronto en una nueva estancia. ¡Saludos cordiales!
by A verified traveler
Posted 16 Mar 2024
Never again
Comment from Hotel Management
21 Mar 2024 by Gerencia, Hotel Management
Estimado Sr. Luis, de antemano gracias por su preferencia. Lamentamos la percepción que tuvo durante su estancia, le invitamos a hacernos llegar de manera puntal sus comentarios al respecto de su estancia al correo: gerenciaoperaciones@hotelmarytierra.com, con ello podremos saber de parte de usted las áreas de oportunidad y mejora.En espera de poder atenderle en una futura estancia estamos a la orden.
by A verified traveler
Posted 1 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Gerencia, Hotel Management
Estimada Srita. Olga buenas tardes, gracias por su preferencia y calificación a nuestros servicios, nos da gusto saber que la experiencia fue de su agrado, la esperamos pronto en una nueva estancia. ¡Saludos cordiales!
by A verified traveler
Posted 20 Dec 2023
Comment from Hotel Management
26 Dec 2023 by Gcia de Ventas, Hotel Management
Estimado Sr. Brian buen día, gracias por su calificación y comentario, nos da gusto que haya disfrutado de su estancia y que la experiencia haya sido agradable para usted. En espera de poder atenderle nuevamente en una futura estancia permanecemos a sus órdenes. Saludos cordiales.
by A verified traveler
Posted 3 Dec 2023
Comment from Hotel Management
26 Dec 2023 by Gcia de Ventas, Hotel Management
Estimada Srita. Belén buen día, gracias por su calificación y comentario, nos da gusto que haya disfrutado de su estancia y que la experiencia haya sido agradable para usted. En espera de poder atenderle nuevamente en una futura estancia permanecemos a sus órdenes. Saludos cordiales.
by A verified traveler
Posted 26 Nov 2023
Comment from Hotel Management
28 Nov 2023 by Gerencia de Ventas, Hotel Management
Estimado Sr. Joel buen día, gracias por su preferencia y calificación a nuestros servicios, lo esperamos pronto en una nueva estancia. Saludos cordiales!
by A verified traveler
Posted 29 Oct 2023
They offered laundry service on the reservation but upon arrival we discovered the laundry service is external and they provide the number but you have to set it up yourself which made it difficult to communicate for someone who does not speak fluent spanish and we had to wait for the pickup of our laundry. this was inconvenient for us.
Comment from Hotel Management
2 Nov 2023 by Gerencia de Ventas, Hotel Management
Dear Elaine, thank you for your visit. We appreciate your comments, we have forwarded your observations to the responsible area to ensure that this does not happen again, sorry for the confussion. We hope to see you soon.
by A verified traveler
Perfect location for sightseeing.
Posted 19 Sep 2023 on HotelsService and location was great. Coffee was never replenished in room.
Comment from Hotel Management
19 Sep 2023 by Gerencia de Ventas, Hotel Management
Dear Saul, thank you for your visit. We appreciate your comments, we have forwarded your observations to the responsible area to ensure that this does not happen again. We hope to see you soon.
by A verified traveler
Posted 17 Aug 2023
Staff was very friendly and made every effort to accommodate even though we speak very little Spanish. Staff made us feel like we were at home.
Comment from Hotel Management
21 Aug 2023 by Gerencia de Ventas, Hotel Management
Dear Mark, thank you for your visit. We appreciate your comments, it is good to know that you had a pleasant stay with us. We hope to see you soon.
