Ratings based on 980 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Best location and good for the price.
by A verified traveler
Posted 8 Jun 2024
I love emporio hotel . Very clean and friendly people.
Comment from Hotel Management
10 Jun 2024 by Martha Rodríguez , Hotel Management
Dear Miss Jacqueline, Thank you very much for your preference, it is an honor to have been your hosts here at the Hotel Emporio Veracruz. We appreciate his rating, we are happy to know that he enjoyed his stay and that our staff made his experience with us memorable.
by A verified traveler from Brownsville
Posted 27 Apr 2024
Room not as described in Expedia, long lines to check in
Comment from Hotel Management
30 Apr 2024 by Martha Rodríguez , Hotel Management
Dear Mr. Marcelo, Thank you very much for your preference, we appreciate your rating and comments, it will help us improve in those areas of opportunity. We are at your service.
by A verified traveler
Posted 9 Apr 2024
The staff was extremely welcoming. The hotel was very clean and we slept so well. Plus, there is security around all the time making one feel safe. I am definitely coming back to this hotel!
Comment from Hotel Management
13 Apr 2024 by Martha Rodríguez , Hotel Management
Dear guest, Thank you very much for your preference, it is an honor to have been your hosts here at the Hotel Emporio Veracruz. We appreciate his rating, we are happy to know that he enjoyed his stay and that our staff made his experience with us memorable.
by A verified traveler
Posted 3 Apr 2024
It was all right
Comment from Hotel Management
3 Apr 2024 by Martha Rodríguez , Hotel Management
Dear Mr. Akbar,Thank you very much for your preference, we appreciate your rating and comments, it will help us improve in those areas of opportunity. We are at your service
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
13 Apr 2024 by Martha Rodríguez , Hotel Management
Dear guest, Thank you very much for your preference, it is an honor to have been your hosts here at the Hotel Emporio Veracruz. We appreciate his rating, we are happy to know that he enjoyed his stay and that our staff made his experience with us memorable.
by A verified traveler
Posted 17 Mar 2024
We really enjoyed the breakfast buffet it’s been one of the Best breakfast buffet ever the only downside is that I didn’t get the room I pay for instead I got a smaller room with two beds instead of the King size bed room with a better ocean view.
Comment from Hotel Management
19 Mar 2024 by Martha Rodríguez , Hotel Management
Dear Mr. Federico,Thank you very much for your preference, we appreciate your rating and comments, it will help us improve in those areas of opportunity. We are at your service.
by A verified traveler
Posted 16 Mar 2024
This lodging is fantastic. However, I encountered an issue post-stay when seeking a refund for one night due to accidental date overlap. Despite being entitled to a refund, Expedia's attempts to facilitate were ignored by the hotel. Consequently, I never received the $157.00 Canadian refund.
Comment from Hotel Management
26 Mar 2024 by Martha Rodríguez , Hotel Management
Dear Mr. Kevin,Thank you very much for your preference, we appreciate your rating and comments, it will help us improve in those areas of opportunity. We are at your service.
by A verified traveler
Posted 15 Mar 2024
My family and I enjoyed it. Our rooms had beautiful views. The staff was very friendly and helpful. Our cleaning lady was okay. It looked like she just did our bed and got new towels. We tried using the TV but everything was in Spanish and no one knew what channels coverted to English. I tried multiple channels and nothing converted. As for food, the buffet was expensive. Breakfast buffet was good but dinner buffet was okay. Not for those prices. Overall, it was a nice hotel. We would consider staying here again.
Comment from Hotel Management
16 Mar 2024 by Martha Rodríguez , Hotel Management
Dear Miss. Odalis,Thank you very much for your preference, we appreciate your rating and comments, it will help us improve in those areas of opportunity. We are at your service.
by A verified traveler
Posted 12 Mar 2024
This property is right in front of the harbor. It has amazing views. Very comfortable rooms with comfortable beds. The breakfast buffet is delicious. The staff is amazing. They are so helpful and attentive. I will definitely return.
Comment from Hotel Management
14 Mar 2024 by Martha Rodríguez , Hotel Management
Dear Mr. Carlos,Thank you very much for your preference, it is an honor to have been your hosts here at the Hotel Emporio Veracruz. We appreciate his rating, we are happy to know that he enjoyed his stay and that our staff made his experience with us memorable.
