Ratings based on 77 Verified Reviews
3.9 Room cleanliness
3.4 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2023
It was a horrible experience staying in this property. The AC didn't work. When we called, they did nothing and then stopped picking up our phone. So basically if something goes wrong while you are there, you will have no one to even speak to (let alone them helping you). The bed had hair on the sheet so clearly they didn't change bed sheets after previous guests left. The room had a strange stink. You are better off staying some where else. Don't ruin your vacation by staying here.
Comment from Hotel Management
19 Sep 2023 by reservation office, Hotel Management
Dear guest, the ac in the apartment was working properly. The apartment was clean. Thank you for the review
by A verified traveler
Posted 25 Aug 2023
Comment from Hotel Management
19 Sep 2023 by reservation office, Hotel Management
Thank you for the review
by A verified traveler
Posted 18 Aug 2023 on Hotels
Air con in the living room is not working and they couldn’t fix it during our three day stay.
Comment from Hotel Management
19 Sep 2023 by reservation office, Hotel Management
Thank you for the review! the ac in the apartment has to be set with remote control. Thank you
by A verified traveler from Tualatin
Posted 28 May 2023
Comment from Hotel Management
19 Jun 2023 by reservation office, Hotel Management
Dear guest, we do not understand the reason of your review. It would have been useful to know the reason for your score in order to improve our services. Thank you for staying with us
by A verified traveler
Poor apartment avoid.
Posted 31 Oct 2022 on HotelsApartment was in poor condition. Sewage smell in living room. One of the bathroom the toilet was basically unusable as it was 5cm from the shower. There is a manhole in the living room which was in poor condition and this meant smells came into the apartment. The checkin policy was not flexible as we arrived 1 hour early and was told we only get the code at 3pm even though there was no one inside and cleaning.
Comment from Hotel Management
4 Nov 2022 by reservation office , Hotel Management
Thank you for the review. Tha photo you have sent is not corresponding to the real space between the wc and the shower. In addition, there are no reported bad odors in the apartment. Thank you
by A verified traveler
Ok as a base to explore
Posted 12 Oct 2022 on HotelsOverall a pleasant stay and is a good apartment as a base to go and explore but wouldn’t stay if I had young children or wanted to be in the apartment for anything other than sleeping & showering.
Pros:
1. Property was in a great location; 20 mins from Rialto Bridge & 25 mins to St Marks square.
2. The apartment was very clean
3. beds comfortable
4. shower was hot
5. Could leave our luggage outside of the room (though not guarded / locked away)
Cons:
1. Toaster didn’t work
2. the apartment was quite dark
3. there were building works right outside of our apartment which we were not informed of earlier and because of how close the buildings were, they might as well have been in our apartment. This didn’t affect us on the whole however we had been travelling on the first day for several hours and wanted to get a few hours sleep which was just impossible.
4. Elevator didn’t work
5. Noisy in general (you could hear next door just walking around, never mind talking)
Comment from Hotel Management
17 Oct 2022 by Reservation Office, Hotel Management
Dear guest, thank you for the review. We are sorry about the works outside, but they are not under our own supervision. The elevator is not included in the amenities listed. All the apartments are soundproof. Thank you for staying with us and we hope to see yuo again!
by A verified traveler
Posted 20 Sep 2022
by A verified traveler
Posted 17 Sep 2022 on Orbitz
Listen up. The property was well kept. The check out was the worst experience me and my family had in our life’s. With all the change in hours from the USA we missed the time to check out. LISTEN UP we were thrown away to the streets with two little kids under 3 years old each. The cleaning lady walked in the worst mood , no education or humanity whatsoever. We had to get out that’s it. I felt homeless. In America someone would have called, charge us more money or any other solution. The way the situation was handled was inhumane.
Comment from Hotel Management
14 Oct 2022 by reservation office , Hotel Management
Dear guestwe are sorry to read your review but as by conditions check out time is at 10 am and it is not possibile to check out later even paying extra money
by A verified traveler
Posted 17 Aug 2022
by A verified traveler
Excellent
Posted 29 Feb 2020 on HotelsVery nice comfortable appartment clean and well located
Comment from Hotel Management
24 Jun 2020 by reservation office , Hotel Management
Thank you for your review!
