Ratings based on 976 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Some furniture is visibly old and deteriorated and other parts of the bedroom had a visible layer of dust. Room service did not clean our room during a two-night stay. The front desk staff was helpful, providing multiple clean towels and bathroom supplies upon request.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear David,Thank you for your feedback. We're pleased that our front desk team was helpful during your stay. However, we're concerned about the issues with the furniture and the room's cleanliness. Your insights are invaluable, and we'll address these areas promptly to enhance our guest experience. We hope to welcome you back for a more pleasant stay in the future.
by A verified traveler from Saddle River
Posted 25 May 2024
My wife had spine surgery and I have knee cap problem we ask please fist floor too.
First they give us second floor Room 249
I did not know where was the 249
I got the Elevator to 2nd floor and I find out the room is the last room and to far for me and my wife to walk such distance .
I went back I told them please first floor manager came change it second floor 219
I look at the staff and I felt they do not understand us.
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Nuran,While we thank you for being our guest and sharing your feedback, we are sorry to hear about your concerns with the room. Please know your comments are important to us. We will be sure to review your experience and our high standards with our team to ensure we do better going forward. We hope your wife has a speedy recovery, and we have another opportunity to welcome you back and impress you with our improvements.
by A verified traveler
Posted 22 May 2024
I was looking for a hotel with a pool, bar and restaurant. and booked The Ramada by Wyndham. Do to a lot of negative reviews I almost cancelled. We are so glad we didn't. This is a great hotel and did not have any problems discussed in the negative reviews. If you are planning a trip to Venice Beach give this property a try you will be glad you did..Next time we are in the area will are staying here again.
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Daniel,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Thank you so much for your perfect rating and for mentioning our excellent amenities. Take care, and know we'd be delighted to welcome you back anytime!
by A verified traveler
Posted 20 May 2024
Thanks
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Anginet,Thank you for staying with us and for your feedback! We're glad you had a world-class experience, and we hope to welcome you back to Hotel Venezia soon for another great stay.
by A verified traveler
Posted 19 May 2024
I was taking a shower and I look up to see a cockroach above me. I called the front desk and was told a maintenance worker would come never did. When I went down to the front desk she said they only have one maintenance worker, however I started that it was over two hours since I called you. I am upset because I have always booked with the confidence of expedias “vip” picks. I cannot recommend this hotel.
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Eileen,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. The comfort and well-being we provide are our top priorities, though we understand the frustration and disappointment you must have felt. Please rest assured that we have initiated a thorough investigation into your concerns, as pests are not something our guests are typically familiar with. Our team will also discuss the service you encountered, and we hope for another chance to impress you going forward.
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 3 May 2024
Check in was fast and easy.
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear Wendy,Thank you for your feedback! We strive to make every aspect of our guests' experience seamless and enjoyable. We look forward to welcoming you back to Hotel Venezia soon for another pleasant stay!
by A verified traveler
Posted 23 Apr 2024
outdated rooms and dirty
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear Susan,Thank you for sharing your comments with us. We strive to provide our guests with clean and updated accommodations on all occasions, and we are sorry to hear about your concerns on these matters. Our team will review your comments as we work to uphold our standards. Thank you.
by A verified traveler
Posted 22 Apr 2024
The room itself was very nice but was at the exit door and every time someone went in and out of there it slammed.
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear Nelson,Thank you for sharing your experience with us. We're glad to hear that you found the room itself very nice. However, we're concerned about the noise disturbance. Ensuring a peaceful environment for our guests is important to us, and we'll work to address this issue to improve future experiences. We appreciate your understanding and hope to have the opportunity to welcome you back to Hotel Venezia for a more peaceful stay.
by A verified traveler
Posted 22 Apr 2024
The hotel was old and dirty, you see stains on the furniture as soon as you walk in to it.
Comment from Hotel Management
27 Apr 2024 by General Manager, Hotel Management
Dear Amanda,Thank you for your review. We regret to learn of your disappointment with your recent experience. Cleanliness is one of our top priorities and will be discussed thoroughly by our dedicated team as we make the appropriate changes. We appreciate you bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.
