Ratings based on 974 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
outdated rooms and dirty
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear Susan,Thank you for sharing your comments with us. We strive to provide our guests with clean and updated accommodations on all occasions, and we are sorry to hear about your concerns on these matters. Our team will review your comments as we work to uphold our standards. Thank you.
by A verified traveler
Posted 22 Apr 2024
The room itself was very nice but was at the exit door and every time someone went in and out of there it slammed.
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear Nelson,Thank you for sharing your experience with us. We're glad to hear that you found the room itself very nice. However, we're concerned about the noise disturbance. Ensuring a peaceful environment for our guests is important to us, and we'll work to address this issue to improve future experiences. We appreciate your understanding and hope to have the opportunity to welcome you back to Hotel Venezia for a more peaceful stay.
by A verified traveler
Posted 22 Apr 2024
The hotel was old and dirty, you see stains on the furniture as soon as you walk in to it.
Comment from Hotel Management
27 Apr 2024 by General Manager, Hotel Management
Dear Amanda,Thank you for your review. We regret to learn of your disappointment with your recent experience. Cleanliness is one of our top priorities and will be discussed thoroughly by our dedicated team as we make the appropriate changes. We appreciate you bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 12 Apr 2024
We stayed at this hotel before with very good rooms. This time we were on the first floor. Just not a good one. It was dirty floors, a really tiny sink in the bathroom. And I know the cleaning paper work really hard for the little money they get paid. Might stay there again if we're only the highest floor.
Comment from Hotel Management
15 Apr 2024 by General Manager, Hotel Management
Dear Fred,Thank you for taking the time to leave a review. We're disappointed to hear that your stay did not live up to your expectations, and we appreciate you sharing your concerns with us so we may improve the experience of future guests. We hope you will consider staying with us again soon.
by A verified traveler
Posted 8 Apr 2024
N/A
Comment from Hotel Management
10 Apr 2024 by General Manager, Hotel Management
Dear Kathleen,Thank you for your five-star rating! We hope to welcome you back to Hotel Venezia soon.
by A verified traveler
Posted 7 Apr 2024
Don't like that nowhere was a $50.00 pet fee advertised
Comment from Hotel Management
9 Apr 2024 by General Manager, Hotel Management
Dear Janice,We are thrilled to have earned a perfect rating. However, we regret that you were unaware of our pet fee. It is noted on our Expedia.com page under "Policies" for travelers to be aware of before booking. Nevertheless, we apologize for any inconvenience caused. Overall, we hope you had a great trip.
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 5 Apr 2024
Nice pool! Friendly staff! Tiki bar HH
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Dear Audrey,We're thrilled you enjoyed our refreshing pool and found our team welcoming. It's also fantastic to hear you had a great time at our tiki bar. We can't wait to welcome you back to Hotel Venezia for another enjoyable visit.
by A verified traveler from Columbus
Posted 31 Mar 2024
