Ratings based on 714 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Apr 2024
This is a great hotel, staff was exceptional and friendly. Would highly recommend this hotel
Comment from Hotel Management
20 Apr 2024 by Chiara Visentin DoS – Assistant Manager Metropole , Hotel Management
Dear Karen,What an amazing review, thank you!We are glad to understand you enjoyed our services and we look forward to welcome you back!Please, feel free to contact us anytime.Grazie e arrivederci!Chiara VisentinDoS – Assistant ManagerMetropole Hotel Venezia
by A verified traveler
Posted 2 Apr 2024
The hotel was absolutely beautiful. The staff was superior in all ways. Delicious breakfast. Charm galore. The best hotel I've ever stayed at in my life.
Comment from Hotel Management
20 Apr 2024 by Chiara Visentin DoS – Assistant Manager Metropole , Hotel Management
Dear Jill,Thank you very much for your amazing review!We have shared your comments with all our team and we look forward to welcome you back for another wonderful experience!Grazie e arrivederci!Chiara VisentinDoS – Assistant ManagerMetropole Hotel Venezia
by A verified traveler
Posted 17 Mar 2024
Great location and great staff. The room temperature was way too hot and staff could not cool it down.
Comment from Hotel Management
23 Mar 2024 by Chiara Visentin DoS – Assistant Manager Metropole , Hotel Management
Dear "john-",Thank you for your stay at our Metropole Hotel, we are so glad you enjoyed our location and our services!We do apologize for any inconveniences regarding the temperature of your room: we have better trained our team to manage room AC system and thank you for your note that helps us to improve our service.We look forward to welcome you back for another great experience and please, feel free to contact us anytime.Best regards,Chiara VisentinD0S - Assistant ManagerMetropole Hotel Venezia
by A verified traveler from Seattle
Posted 25 Feb 2024
Location and history of the hotel were great and most staff members did an amazing job. However, my wife’s pricey makeup set was stolen from our room, and some of the additional services were hopelessly overpriced. Almost comical was a rat one morning in the dining room spooking all the guests!
Comment from Hotel Management
9 Mar 2024 by Chiara Visentin DoS – Assistant Manager Metropole, Hotel Management
Dear "Andreas",Thank you very much for sharing your experience at our hotel.Please accept our sincere apologies for the shortfalls in meeting your expectations. Our Personnel is not allowed to touch any personal item of our guests and we do apologize if we could not find the lost make up set of your wife. We will search also with our Laundry service and please, stay assured that we will ship it to you should we find it.What a terrible experience with the unwelcome guest: we heartly apologize for this unpleasant unconvenience and please, rest assured that we have immediately provided to solve the problem.We do hope to have the opportunity to welcome you back in the future, to show you how much we care about our guests’ satisfaction and let you enjoy an extraordinary experience. Thank you for your precious contribution and look forward to welcoming you soon again.Best regards,Chiara VisentinDoS – Assistant ManagerMetropole Hotel Venezia
by A verified traveler
Posted 19 Oct 2023
Excellent staff. Nice room appointments. Acceptable breakfast. Great location.
by A verified traveler
Posted 18 Oct 2023
by A verified traveler
Posted 14 Sep 2023
This hotel is dark … And, I mean dark both in the lobby and our room. The color scheme is scary if that’s what you like you would love it.
The hotel breakfast was included in our rate $$$ was a joke. They don’t even have any type of breakfast meet for 2 out 3 days we were there. How expensive is bacon or breakfast sausage? To make up for lack of items on display, there were 3 different plate of pineapple - seriously?!?! I know we were we in trouble when they need to serve croissants as special item from the kitchen so they can control quantity and those croissants is at best passable. There were no other pastry available except for some type oily mini donuts.
Btw, you get a physical key to your room not a digital card and you supposed to leave it the front desk each time you go out…talk about safety??
The bathroom is a mess too - there is this small glass partition for the shower but useless and we should wet the floor regardless how careful we shower.
Don’t stay here if you have a choice. Your money is better spend a 2 star hotel … sigh.
by A verified traveler
Amazing experience
Posted 7 Sep 2023 on HotelsAmazing experience the staff was uber professional helpful and so friendly!
by A verified traveler
Posted 27 Aug 2023 on Hotels
by A verified traveler
Posted 20 Jun 2023
Very nice hotel with great breakfast!
