Ratings based on 972 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
I like the location and the staff but I didn’t like the humidity in the room since the air conditioner was not working on the two nights that we stayed there.
Comment from Hotel Management
22 May 2024 by front desk, Hotel Management
Dear guest,Thank you very much for your nice review, it is a high satisfaction for us to know our guests had a pleasant stay in our hotel. Our goal is to improve our service and make it worth it for everybody who chooses our hotel. We appreciate your feedback as it will help us identify problems and find the right solutions in order to ensure our guests’ satisfaction.We really hope that you can give us another opportunity and visit us another time so we can show you that we really care about not disappointing the expectations of our guests.Kind regards, Hotel Arlecchino
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by FRONT DESK, Hotel Management
Dear guest,We thank you very much for your nice review, it is a high satisfaction for us to know our guests had a pleasant stay in our hotel. We are working very hard to improve our service and make it worth it for everybody who chooses our hotel. We really hope you will come back to visit us again in the future. Best regards,
by A verified traveler
Posted 17 May 2024
This hotel is next to the Plazza Roma where the buses and taxis come when they first arrive in Venice, so it is super convenient to transportation and, of course, Venice itself. While the rooms are understandably relatively small, we loved that we could open the windows and shutters for fresh air and views along one of the canals. This hotel coordinates with the Olimpia hotel just around the corner, where for 15 € you can get an excellent complete breakfast buffet.
Comment from Hotel Management
21 May 2024 by Reception, Hotel Management
Dear guest,We thank you very much for your nice review, it is a high satisfaction for us to know our guests had a pleasant stay in our hotel. We are working very hard to improve our service and make it worth it for everybody who chooses our hotel. We really hope you will come back to visit us again in the future. Best regards,
by A verified traveler
Posted 16 May 2024
Very nice place to stay. Location was great, easy to find when we arrived. Easy to get to the train station for the next part of ourbtrip
Comment from Hotel Management
21 May 2024 by FRONT DESK, Hotel Management
Dear guest,We thank you very much for your nice review, it is a high satisfaction for us to know our guests had a pleasant stay in our hotel. We are working very hard to improve our service and make it worth it for everybody who chooses our hotel. We really hope you will come back to visit us again in the future. Best regards,
by A verified traveler
Posted 9 May 2024
Room is too small. No enough power outlets
Comment from Hotel Management
9 May 2024 by Reception, Hotel Management
Dear Guest,First of all we would like to apologize to you for not being able to fulfill your expectations, we are working very hard to offer a pleasant stay in our hotel to all our guests.This palace is an ancient sixteenth century building and the rooms are not very spacious. We thank you very much for your review, it will definitely help us improve our service and we hope to have the chance to have you back as our guests anytime you wish.Best regards,Htl staff
by A verified traveler from Woodstock
Posted 5 May 2024
All the staff were really nice and very helpful. In fact, all the Italians were really nice and helped us with directions. Great place to visit and meet people.
Comment from Hotel Management
8 May 2024 by front desk, Hotel Management
Dear guest,We thank you very much for your nice review, it is a high satisfaction for us to know our guests had a pleasant stay in our hotel. We are working very hard to improve our service and make it worth it for everybody who chooses our hotel. We really hope you will come back to visit us again in the future. Best regards,
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
21 May 2024 by Reception, Hotel Management
Dear guest,We thank you very much for your nice review, it is a high satisfaction for us to know our guests had a pleasant stay in our hotel. We are working very hard to improve our service and make it worth it for everybody who chooses our hotel. We really hope you will come back to visit us again in the future. Best regards,
by A verified traveler
Posted 12 Apr 2024
Our room was clean but was very small. The area outside was quite busy and thus noisy throughout the day and night. The location was good - near the train and bus station.
Comment from Hotel Management
16 Apr 2024 by front desk, Hotel Management
Dear guest,Thank you very much for your nice review, it is a high satisfaction for us to know our guests had a pleasant stay in our hotel. Our goal is to improve our service and make it worth it for everybody who chooses our hotel. We appreciate your feedback as it will help us identify problems and find the right solutions in order to ensure our guests’ satisfaction.We really hope that you can give us another opportunity and visit us another time so we can show you that we really care about not disappointing the expectations of our guests.Kind regards, Hotel Arlecchino
by A verified traveler from Hanover Park
Posted 1 Apr 2024
Marco was a huge help and very nice. The room was quiet and very clean. We even found an Easter Basket on our bed after a day of running around Venice.
Comment from Hotel Management
3 Apr 2024 by Marco, Hotel Management
Dear guest,We thank you very much for your nice review, it is a high satisfaction for us to know our guests had a pleasant stay in our hotel. We are working very hard to improve our service and make it worth it for everybody who chooses our hotel. We really hope you will come back to visit us again in the future. Best regards,
by A verified traveler
Posted 21 Mar 2024
We loved staying at Hotel Arlecchino during our 2 days in Venice. The hotel was very clean and staff were great. If you’re getting up early for any tours or just want the convenience, adding in the breakfast at the next door sister property is wonderful.
Comment from Hotel Management
26 Mar 2024 by FRONT DESK, Hotel Management
Dear guest,We thank you very much for your nice review, it is a high satisfaction for us to know our guests had a pleasant stay in our hotel. We are working very hard to improve our service and make it worth it for everybody who chooses our hotel. We really hope you will come back to visit us again in the future. Best regards,
