Ratings based on 513 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 22 May 2024
Clerk was rude, since they requested copy of Passport by email a couple of hours prior to checkin. I found it a bit odd and called aprox an hour before arrival to very. On phone conversation she indicated it was ok and that they had front desk checkin until midnight. Later received a message indicating the the room key would be at front desk, and checkin would be completed next morning. In the morning she was very rude questioning why I did not send my passport by email, althoug I explained that Expedia did not allow the email adrees in the message.
Also, on Expedia reservation process checkput was 11:00am, and hotel informed it was till 10:00am.
Only good thing is that room had a nice view of the canal.
by A verified traveler
Posted 20 May 2024
Authentic. But night staff was not welcoming. Room is hot with a/c running. Room is too small and light bulbs needed replacing. Shower is big enough for a petite woman only.
by A verified traveler
Posted 18 May 2024
Worst hotel experience I have ever had. Spend over 50 nights per year in hotels and this is the worst ever. Booked 2 nights but only stayed one even though they refused to refund the second night. Thus I lost 500 euros as I had 2 rooms. Never stay here for any reason. Could give lots of details and pictures if asked as I documented the facility other than the collapsing floor in room 115 that was hard to show in pictures.
by A verified traveler
Posted 11 May 2024
Proximity to everything
by A verified traveler
Posted 3 May 2024
Staff was great. The room was dated, mattress and pillows uncomfortable, the bathroom was tiny .
by A verified traveler
Posted 30 Jan 2024 on Hotels
by A verified traveler
Posted 30 Oct 2023
I booked a room with a bath, because you always have to read the description of what you are booking, and the room was just what I needed. It was very clean, the staff was nice, I'd stay there again.
by A verified traveler
Posted 30 Oct 2023
Hotel was old but well-maintained. The room was small, but comfortable. The staff was friendly, polite and helpful. Hotel is in a wonderful central location and very easy to walk to the different points of interest in Venice.
by A verified traveler
Posted 14 Oct 2023 on Wotif
Great allocation easy from Rialto stop
Bit noisy but very helpful staff who let us store luggage both befor and after checking in and out
