Ratings based on 970 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Great place to stay for a couple of nights!
by A verified traveler
Posted 30 May 2024
My stay was slightly marred by realising my booking was for one person instead of 2 . I had booked a no refund. Expedia asked me to top up by £17. Unfortunately it won’t let me pay . When I got in touch with hotel ,I was told I had to pay £33 extra per day . I thought that was an unfair amount .
When we got to the hotel and asked for a consideration we were told by Marco at the reception we could go elsewhere if we wanted . That was sad to here..We decided to pay and not start our holiday on a sour note .
Overall the hotel was fine. Breakfast had good choices.. You have to pay extra to use pool . The man at the bar was lovely and had very good customer relations
It’s an easy tram ride to Venice and the bus drops you in front of hotel .
by A verified traveler
Posted 29 May 2024
Lovely modern hotel, very fresh ambience. We enjoyed our stay. We had a free complimentary breakfast and that had a great selection of food, pastries, cheese, bread, veg and fruit. Excellent service. We Tried the Spa, which had different info online and in real life. Children can attend the pool in the morning and 12 any time. For the entry you need swimming cap, slippers and a towel which were charged at £3 each plus £15 entry fee, so £24 for a 4 hour visit. It felt rather a lot for a family of three as we were staying in the hotel as guest. The spa had a small pool, jacuzzi, dry and steam sauna and lots of loungers, free drinks and teas.There is a bus stop in front of the hotel, we were sold tickets for an airport bus ATVO, however the bus driver said that they are only accepted on bus number 15, which is the public transport bus. Very frustrating experience as the public bus goes every 30 minutes and it's crowded, the ATVO buses were more comfortable and a lot more frequent. Best to buy tickets in the bus than from the reception! Same cost, better service.
by A verified traveler
Posted 23 May 2024
The property was mediocre, not a 4 star at all. You have to pay for pool access even as a hotel guest, you have to pay for a swim cap, slippers, and towels if you do not have them as they are mandatory. They trun off the air conditioning whenever they feel like its unnecessary even when it is always humid in the rooms. Also as a VIP property i recived a $10 crsdit for a spa i couldnt access because the massage therapist was not there. The staff were constantly rude and non chalant and the restaurant doesnt open until 6pm so find food somewhere else. Even when they are open they dont offer room serice. Hotel has a nice esthetic and thats it. Neem to motels with more usefull staff and amenities.
Comment from Hotel Management
23 May 2024 by Marco, Hotel Management
Dear Mr Jeffrey,we can certainly be wrong, but we find your review not in line with the rest of the reviews, and untrueMarcoFO Manager
by A verified traveler
Posted 21 May 2024
Amazing place to stay, fan/AC does not really work so a little warm sleeping in 20 degree weather at night
by A verified traveler
Posted 18 May 2024
Perfect
by A verified traveler
Posted 26 Apr 2024
Had a room that smelled like sewage, when I mentioned it to the front desk at checkout the person didn't seem to care
by A verified traveler
Posted 21 Apr 2024
The property was beautiful and a convenient walk to everything.
by A verified traveler
Posted 15 Apr 2024
by A verified traveler
Posted 13 Apr 2024
€15 per person to make use of the pool and spa facilities.
