Ratings based on 84 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great location
Posted 25 Oct 2023 on HotelsCentrally located near everything. The unit was a 5-10 minutes walk away from all the major Venice sights. The room was clean but lots of noise from its central location. Dishe cleanliness was not the greatest but otherwise, very clean. It advertises with free wifi but there are none to be found in the unit which affected my confort rating. Lots of planning goes in those trips nowaday, requiring reliable internet connection. There's no front desk as it is located 5-10 minutes away!
by A verified traveler
Posted 22 Sep 2023
The apartment is directly on the Main Street. Excellent location. Easy to find. Close to almost everything. Dining, culture and shopping right out the door!
The apartment was not well looked after. Not very clean. We wore socks all the time as the floors were dirty and had damaged areas in many places. The walls showed lack of upkeep.
Mosquitoes seemed to appear all the time. There were some dead in the holes in the wall when we first entered. The bathroom was okay. Kitchen well supplied.
Comment from Hotel Management
21 Oct 2023 by Casa delle Ortensie, Hotel Management
Dear Charlene, Thank you for taking the time to share your review. I am sorry to learn that you were disappointed with your recent stay at the hotel. We always endeavour to offer the highest level of service and it would appear that on this occasion we failed to meet your expectations. At your arrival you send us a message and we contacted immediately the cleaning staff that came the next morning to clean properly the apartment. Your comments will of course be forwarded to our staff for their attention. We do hope that despite your disappointment on this occasion, we will have the opportunity of welcoming you back at our Casa delle Ortensie. Best regards, Anna
by A verified traveler
Great [lace to stay in Venice
Posted 22 Jul 2023 on HotelsThe apartment was clean and spacious. It was well equipped with household items. The apartment was only a short walk to many main areas of Venice.
The host was very good at communication and made us feel welcome.
Highly recommend this place to anyone.
Comment from Hotel Management
30 Jul 2023 by Casa delle Ortensie, Hotel Management
Dear Shaji, Thank you for your outstanding rating after your visit at our Casa delle Ortensie Apartment. We will forward your feedback to our entire team, who we are certain will be encouraged by your comments. Thank you again for sharing your experience with the public. We look forward to welcoming you in future.Best regards, Anna
by A verified traveler
More information about checkin would have been nic
Posted 30 Jun 2023 on HotelsThe apartment was very nice. We enjoyed the amenities and location. I was though very worried and felt the check in process was not the greatest. We arrived late in the evening due to a delay in our flight from Paris and it was nerve racking walking 10mins in the dark to punch in a code and find a key. A nice note would have gone along way seeing that the lock on the door is historic and took us 10minutes to figure out.
Comment from Hotel Management
30 Jul 2023 by Casa delle Ortensie, Hotel Management
Dear Julie, Thank you very much for having taken the time to share with us your positive comments concerning your stay. It was a pleasure to read that you have enjoyed the apartment and its location.We acknowledge and appreciate your constructive criticism as it will help us to improve this aspect of our communication. We hope to have the chance to welcoming you again in the future.Best regards, Anna, Guest Relation Manager
by A verified traveler from Los Angeles
Posted 1 Dec 2022 on Orbitz
Good communication for check in process. Local fees paid via hyperlink sent via WhatsApp. Instructions were clear. We located the room easily.
The room itself, a 2 bedroom suite was comfortable. Good heating during the cold winter in November 2022. The kitchen had a dishwasher, laundry machine, pots and pans. Very convenient. The master bedroom had a working TV which was great for watching the world cup games.
I am giving this establishment an overall low rating due to the dirty state in which we received the room. The main bedroom had bugs smashed on the walls and floors were dirty all over the apartment. A short walk barefoot on the apartment proved to be a serious mistake. It looked as if this room received a very superficial clean job prior to our arrival. Thankfully linens and towels were clean.
We were provided a very small amount of toiletries which required a visit to the supermarket nearby on the same road.
What broke the camel's back (or my back I should say) was the master bedroom matteess which was too soft and indented. One rents a room for the main purpose of sleeping and unfortunately I was not able to do so comfortably. The mattress appeared to be two twin beds put together to make one bigger bed. I tried sleeping on both twin mattresses and they were just awful.
These challenges were reported promptly and subsequently ignored.
I could live with the dirty floors and walls... But not being able to sleep comfortably is not acceptable.
by A verified traveler
Posted 30 Sep 2022
Centraly located, has all the amenities needed to make the stay comfortable..
Comment from Hotel Management
1 Nov 2022 by Guest Relation Manager - Hotel Cannaregio2357, Hotel Management
Dear Cesar, We are pleased to read your outstanding review and are more than happy to hear that you have been satisfied with your stay at our property. Hoping to welcome you back soon. With best wishes, Anna Guest Relation Manager - Hotel Cannaregio2357
by A verified traveler
Posted 4 Sep 2022 on Hotels
Comment from Hotel Management
1 Nov 2022 by Guest Relation Manager - Hotel Cannaregio 2357, Hotel Management
Dear Doug, Thank you for taking the time to post your rating, I am sorry to learn that you were not completely satisfy with your recent stay with us. We would like to understand more about your vote since you didn't leave any comment. We do hope that despite your disappointment on this occasion, we will have the opportunity of welcoming you back to with us at some point in the future. Regards, Anna Guest Relation Manager - Hotel Cannaregio 2357
by A verified traveler
Posted 14 Mar 2022 on Orbitz
Great location close to everything! Enrico was so nice at Check-in!!
by A verified traveler
Posted 27 Jul 2020
by A verified traveler
Posted 17 Feb 2020 on Travelocity
Loved the location, cleanliness, comfort level, and ease of booking. Would definitely recommend to anyone wanting to be near the action with some separation from the crowds of tourists.
Comment from Hotel Management
17 Feb 2020 by Staff, Hotel Management
Dear Guest,
Thank you for your positive rating on Expedia after your visit at our Casa delle Ortensie Apartment. We will forward your feedback to our entire team, who we are certain will be encouraged by your comments. Thank you again for sharing your experience with the public.
We look forward to welcoming you in future.
Best regards, Guest Relation Manager, Casa delle Ortensie
