Ratings based on 368 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Toronto
Posted 19 May 2024
Wonderful hotel is great location. I will definitely go back!
by A verified traveler
Posted 4 Dec 2023 on Hotels
by A verified traveler
Posted 27 Sep 2023 on Hotels
We were very happy to be on the island of Giudecca. It is much quieter than "crazy" Venice but still had nice places to eat. Once we figured out the vaporettos it was easy to get over to the main island. LOVED our view of the canal!
by A verified traveler
Posted 10 Sep 2023
by A verified traveler
Posted 22 Aug 2023 on Hotels
by A verified traveler
It’s a scam; stay away
Posted 3 Aug 2023 on HotelsNot clean on arrival; then bathroom flooded which wasn’t sorted for 2 days. Multiple emails exchanged; the chap at the other end was beyond rude.
Information at time of booking was misleading. It’s not a luxury apartment.
Poor location; just stay elsewhere.
Not worth complaining to hotels.com as the customer means nothing to them; they are just a broker.
Comment from Hotel Management
5 Aug 2023 by Al Redentore di Venezia, Hotel Management
Dear Dr. Doger,Thank you for having stayed with us and for taking the time to leave your feedback.We always appreciate the guests' comments because it gives us the possibility to improve and deliver high level services to the people who decide to stay with us, but these have to corrispond to reality.There was indeed some dust on the floor in one of the rooms at your arrival; we immediately apologized and sent the maid to clean it up. As a compensation we offered the cleaning of your apartment during the stay, a service which is not included (and you refused it).When you reported the shower leak a member of our maintenance team came to the apartment to fix it, but you didn't allow him to enter. Poor location? The apartments are located on Giudecca island and the guests staying there are well aware of the position. Why make the reservation and then complain about the location? It is a clear and transparent information.We are not happy to respond this way, but we can't tolerate misleading information.In any case we take note of the mentioned points and we'll try to be more specific and clear in providing the information to avoid any kind of misunderstanding.Best regards
by A verified traveler from San Bernardino
Posted 29 Jul 2023
Property was great and close to everything.
by A verified traveler
Posted 29 Jul 2023
by A verified traveler
Posted 18 Jul 2023
by A verified traveler
Posted 27 Jun 2023
