Ratings based on 16 Verified Reviews
4.4 Room cleanliness
3.8 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Feb 2024 on Hotels
by A verified traveler
Posted 12 Dec 2023
by A verified traveler
We are going again.
Posted 10 Nov 2023 on HotelsWe really enjoyed our stay. Super friendly morning staff.
by A verified traveler
Rudest reception I’ve ever received!
Posted 25 Sep 2023 on HotelsReceptionist was extremely rude, we arrived at our check in time of 2pm and was told to go away until 3pm, all we received was attitude and I had to argue that we were silver members and even showed proof our check in was 2pm. The same receptionist was also rude when we asked her to sort out the hot tub as it was luke warm and the water hurts weren’t working, she came in, pushed a button and was moaning that a technician needed to be called whilst walking away with attitude. We didn’t feel that we could ask her anything from there on in. Despite that the hotel was as lovely, clean and well maintained.
by A verified traveler
Posted 13 Sep 2023
The sauna was not working properly.
by A verified traveler
Do not stay in this hotel. Terrible
Posted 3 Aug 2023 on HotelsI informed the property for late check in. When we get there, he told us we can go to our room while he is setting up the sofa bed. He was doing the bed only using his one hand bcoz he was holding his phone with his other hand talking to somebody organizing their night out. He was not in a hurry at all. After he’s done that, I asked for more pillows. He came back without knocking just opened our door and gave me the pillows. I was at the middle of removing my bra and my daughter in a bathroom with opened door bcoz the light was not that bright. I told the guy he should at least knock and don’t just open the door. The sofa bed was moving squeeking, soft mattress. Dust on the tables, no enough lighting. Smelly room. With rubbish on a trash can. Breakfast food- they don’t top up any food once finished. Water is coming out if you press different juices on the machine. Staff not approachable, not smiling.
by A verified traveler
Nice hotel very close to fortress
Posted 19 Jul 2023 on HotelsNice hotel, spacious room, well equiped, very good breakfast. Very close to fortress, a little far from center.
by A verified traveler
Posted 11 Jul 2023
The property has been beautifully updated compared to the photos listed here. The staff was incredibly friendly and the bed felt like I was sleeping on a cloud. The location is walkable to the fortress and many restaurants. It was very quiet. The showers were pretty spacious and clean. Please note the use of the spa is an extra charge. They have a salt room/sauna, steam room, heated lounge chairs, a small pool and hot tub. The breakfast buffet had many options. The hotel was a great value!
by A verified traveler
Posted 29 Jun 2023
Good location next to the castle but a little bit far from the the center! Nice hotel, but the workers don’t like to work! Can be better than now
by A verified traveler
My family hotel in Veliko Tarnovo
Posted 17 Apr 2022 on HotelsOur stay was short. We are satisfied from the service - the young lady on the reception desk immediately arrange a place for our car on-site parking . We do not have a time to use SPA. The breakfast was very good. It is our second staying here. And, I hope we will back again.
