Ratings based on 143 Verified Reviews
3.7 Room cleanliness
4.2 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jul 2022
When I arrived in Cuiaba, I called the hotel for the shuttle bus to pick me up at the airport, the receptionist's communication was terrible! The shuttle bus took too long to come over... After arriving at the hotel I had to take the 4 luggages by myself to my room, the 3 employees from the hotel didn't offer to help me... they rather stayed there and chatted...
Upon entering the room, I noticed the dirty bedroom walls... I went to take a shower and the shower faucet fallen off in my hands, it seemed to be broken for a long time... the shower head was very small and old, and very close to the wall, it was not comfortable bathing there; if is not enough, the bathroom drain was clogged, the bathroom floor got all flooded during my shower. The TV was broken, the modem was hung on the wall by the wires.. the worst part is that the mattress and the pillows were very dirty, I found hair and I saw drooling spots on the pillows... I lifted the bed sheet and the mattress was all torn, dirty and stinking... I guess that mattress is about 20 to 30 years old.
My bedroom door and the walls were very thin. The cleaning lady and the other hotel guests were slamming all the doors early in the morning. It was so umpleaseant to wake up before the time I planned...
I have pictures to prove what I am saying...
I don't think Expedia should allow Hotel Express to be listed on their website.
I will never stay in that dumpster again and I don´t recommend this "hotel" to anybody.
by A verified traveler
Posted 16 Feb 2022
by A verified traveler
Posted 4 Aug 2019
Just to stay one night it’s ok but no longer than that.
by A verified traveler
Posted 20 Feb 2024 on Hotels
by A verified traveler
Posted 20 Jan 2024 on Hotels
by A verified traveler
Posted 14 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Fernando, Hotel Management
Bom dia Sra Andréa !Agradecemos sua avaliação, e contamos com seu retorno em nosso Hotel .Gratidão
by A verified traveler
Posted 13 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Fernando, Hotel Management
Bom dia !Sra Paloma !Agradecemos sua avaliação, e contatmos com seu retorno em nosso Hotel.Grataidão.
by A verified traveler
Posted 27 Dec 2023 on Hotels
Comment from Hotel Management
15 Jan 2024 by Fernando, Hotel Management
Bom Dia Sr. Edival !Agradecemos sua avaliação, e contamos com seu retorno em nosso Hotel.Grataidão
by A verified traveler
Posted 25 Dec 2023 on Hotels
by A verified traveler
Posted 15 Dec 2023 on Hotels
