Ratings based on 108 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2024
Spacious hotel with great pool. Very friendly and helpful staff. Very good food - pleasant surprise to find we were half-board. 20 min walk to beach or to Cliff area.
by A verified traveler
Posted 13 Feb 2024
Probally the best place in Varkala.
by A verified traveler
Posted 9 Jan 2024 on Hotels
Staff were friendly and helpful, when we arrived in our room the sheets and towels were dirty which was a let down. but was swiftly resolved
Comment from Hotel Management
16 Jan 2024 by Mayank Mittal, Hotel Management
Dear Guest,Thank you for your review.Warm regards,Mayank MittalHotel Manager - Gateway Varkala
by A verified traveler
Great place to stay, left with a bitter taste
Posted 24 Nov 2023 on HotelsAmazing hotel with lovely facilities and good value for money. All staff are welcoming and really polite. The room was spacious and clean and it provides everything you need. In general it is a very good place to stay in varkala and I would recommend anyone to stay here.
Unfortunately the bad points follow:
Firstly, the wifi - considering you are paying a fair amount in relation to other hotels you only get 1 device (unless you pay for premium service, as it states on the wifi sign in page) and it's not accessible everywhere. Not the end of the world but considering other hotels offer unlimited access for free it's not ideal but hey.
Secondly which was frustrating for me and my partner, when it came to check out, they asked us if we had taken anything from the mini bar, we replied "nothing". Upon them insisting on double checking, they informed us there were a few bits missing. There were then numerous phone calls made and we were questioned multiple times to which we insisted we hadn't taken anything. Furthermore to that, this incident was then raised with multiple members of staff who then would carry on questioning us about the mini bar and labelled us with the same reputation. When spending over £300+ in total on this establishment, it seemed very inappropriate to accuse myself and partner of stealing things from a mini bar and unfortunately this is the lasting memory of the hotel.
Comment from Hotel Management
29 Nov 2023 by Mayank Mittal, Hotel Management
Dear Guest,Greetings from Gateway Varkala – IHCL SeleQtions! Thank you for sparing time and sharing your valuable feedback. It was an absolute pleasure having you stay with us during your visit to Varkala. We regret to note that some of your experiences with the hotel was not up to your expectations. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I am happy to note that you found the services of our Associates, measuring up to your satisfaction. We do look forward to an opportunity to welcome and serve you again. Assuring you of our best services and hospitality.Warm regards,Mayank MittalHotel Manager, Gateway Varkala – IHCL SeleQtions
by A verified traveler from Rainham
Posted 21 Sep 2023
Ok for few days, not much to do
Comment from Hotel Management
25 Sep 2023 by Mayank Mittal, Hotel Management
Dear Ms. Julie,Greetings from Gateway Varkala – IHCL SeleQtions! Thank you so much for visiting Gateway Varkala and taking out time to share your valuable feedback. It gives me great pleasure to read that you had a memorable stay with us and my colleagues dazzled & delighted you.The Gateway Varkala experience is all about people and working together to create beautiful memories for all our guests. I would be happy to share your gracious appreciation with the entire team.We look forward to welcoming you back to your home away from home and assure you of our finest services at all times. Warm regards,Mayank MittalHotel Manager, Gateway Varkala – IHCL SeleQtions
by A verified traveler
great place to stay in Varkala
Posted 9 Sep 2023 on Hotelsgreat staff and service
great property, peaceful and serine. but the building need updating direct access to beach and v can be an issue if it start raining
Comment from Hotel Management
25 Sep 2023 by Mayank Mittal, Hotel Management
Dear Mr. JacobGreetings from Gateway Varkala – IHCL SeleQtions! Thank you so much for visiting Gateway Varkala and taking out time to share your valuable feedback. It gives me great pleasure to read that you had a comfortable stay with us.The Gateway Varkala experience is all about people and working together to create beautiful memories for all our guests. We look forward to welcoming you back to your home away from home and assure you of our finest services at all times. Warm regards,Mayank MittalHotel Manager, Gateway Varkala – IHCL SeleQtions
by A verified traveler
Posted 28 Aug 2023 on Hotels
Comment from Hotel Management
25 Sep 2023 by Mayank Mittal, Hotel Management
Dear Mr. Arun,Greetings from Gateway Varkala – IHCL SeleQtions! Thank you so much for visiting Gateway Varkala and taking out time to share your valuable feedback. It gives me great pleasure to read that you had a memorable stay with us and my colleagues dazzled & delighted you.The Gateway Varkala experience is all about people and working together to create beautiful memories for all our guests. I would be happy to share your gracious appreciation with the entire team.We look forward to welcoming you back to your home away from home and assure you of our finest services at all times. Warm regards,Mayank MittalHotel Manager, Gateway Varkala – IHCL SeleQtions
by A verified traveler
Posted 13 May 2023 on Hotels
The stay was amazing.The most outstanding thing was the friendly and helpful attitude of the staff, all of them. Food was excellent.
Comment from Hotel Management
16 Jan 2024 by Mayank Mittal, Hotel Management
Dear Guest,Thank you for your review, we look forward to welcoming you back.Warm regards,Mayank MittalHotel ManagerGateway Varkala - IHCL SeleQtions
by A verified traveler
Posted 6 May 2023
Comment from Hotel Management
16 Jan 2024 by Mayank Mittal, Hotel Management
Dear Guest,Thank you for your review, we look forward to welcoming you back.Warm regards,Mayank MittalHotel ManagerGateway Varkala - IHCL SeleQtions
by A verified traveler
Posted 20 Mar 2023
Comment from Hotel Management
16 Jan 2024 by Mayank Mittal, Hotel Management
Dear Guest,Thank you for your review, we look forward to welcoming you back.Warm regards,Mayank MittalHotel ManagerGateway Varkala - IHCL SeleQtions
