Ratings based on 124 Verified Reviews

3.7 out of 5
85% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 May 2024
1 out of 5
by A verified traveler

Posted 22 Mar 2024
Pick up and drop off services and the location was good.our room was filled with mosquitoes. When we complained they spray something so much that smell stay in room for all night.it was so strong it made me and my sister sick .it was hard to breath in that room.it ruined our next trip for 4 days.
4 out of 5
by A verified traveler

Impressive property

Posted 16 Nov 2023 on Hotels
Grand old building. Very reasonably priced. I got unlucky with a corner room and no view, but otherwise, will come again.
2 out of 5
by A verified traveler

Posted 22 Mar 2023
Not clean and rooms are run down.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Mar 2023 on Hotels
5 out of 5
by A verified traveler

A Hidden Gem

Posted 6 Jan 2023 on Hotels
Hotel Surya is a very comfortable Hotel to stay in . It’s nicely maintained on regular basis. The staff is good and to Top it all , the FOOD is amazing .
Comment from Hotel Management
31 Jan 2023 by Ajay Mishra, Hotel Management
Dear Guest,Greetings of the day!!!!We thank you for your feedback. We are happy that you liked the hotel & food.Looking forward to see you again in our hotel for a pleasant stay.Thanks
5 out of 5
by A verified traveler

Posted 15 Jan 2021
It was really a memorable stay at Surya Kaiser Palace, hassles free check in and courteous service. Had few issues with my luggage lock which they gleefully resolved. Even the property is well maintained and worth staying there. I have already thought of booking this hotel whe
4 out of 5
by A verified traveler from Houston tx

Posted 11 Feb 2020
Best food in town Clean and nice hotel Friendly staff Great location
Comment from Hotel Management
24 Feb 2020 by Reservation, Hotel Management
Dear Guest. Namaste !!! Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service. It was indeed a pleasure having you at the Hotel Surya Kaiser Palace and we look forward to welcoming you soon again. Kind regards,
4 out of 5
by A verified traveler

Posted 7 Feb 2020
Comment from Hotel Management
7 Feb 2020 by Reservation , Hotel Management
Dear Guest. Namaste !!! Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service. It was indeed a pleasure having you at the Hotel Surya Kaiser Palace and we look forward to welcoming you soon again. Kind regards,
5 out of 5
by A verified traveler from Santa Fe

Posted 1 Jan 2020
Great value, excellent breakfast buffet! Very nice staff (Thank you Santos). Great spa. Location is off the river front but still nice. You’ll have to cab or tuk tuk to the riverfront and old town but at 60 to 75 a night, it’s a deal. The bar and lounge on grounds is also a gem. Thank you for a nice stay 👍
Comment from Hotel Management
8 Jan 2020 by Room Reservation manager, Hotel Management
Dear Guest. Namaste !!! Thank you for visiting the Hotel Surya Kaiser Palace during your trip to Varanasi. we are delighted to know that you had good experience at the Palace. It is always the endeavor of our teams to create memorable experiences for our valued guests. Your positive feedback about the hotel is deeply appreciated and have been communicated to all the members of our team specially Santos. They are certainly assets to our organization. We value your patronage and look forward to welcome you back to Hotel Surya Kaiser Palace soon.
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