Ratings based on 37 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Inefficient room service
Posted 8 Aug 2022 on HotelsThe hotel room was good however the room service was poorly managed as either they managed to provide ordered items to incorrect rooms or they missed the service until we reminded them. Internet connection was really bad. They provided coffee two times that were spoiled without checking.
Comment from Hotel Management
10 Aug 2022 by Pankaj Mishra, Hotel Management
Dear Mr. Rajesh
Greetings , Thanks For writing review to , your valuable suggestion always help us in improving our services we will improve our F &b services part , i assure you next visit will be delightful , we expect your next visit very soon.
Team diamond hotel
by A verified traveler
Posted 13 Jan 2022
Nice clean spacious rooms. Polite staff. Paid attention to the requests. Restaurant is decent. Excellent service in the restaurant
Comment from Hotel Management
15 Jan 2022 by Pankaj Mishra,General Manager, Hotel Management
We would like to thank you for your valuable feedback. We again assure you that we will make your stay more comfortable in your next visit. Hope to have you with us again.
by A verified traveler
Posted 19 Apr 2019
Comment from Hotel Management
24 Apr 2019 by Ahmed, Hotel Management
We would like to thank you for your valuable feedback. We again assure you that we will make your stay more comfortable in your next visit. Hope to have you with us again.
by A verified traveler
Excellent location and comfortable stay
Posted 17 Feb 2019 on HotelsGood stay, nice location.A bit pricy, but a god hotel to stay and enjoy Varanasi
Comment from Hotel Management
20 Feb 2019 by Parvez Ahmed, Hotel Management
We are glad you enjoyed your stay with us. Thank you for your kind words of appreciation.
by A verified traveler
Second time not so lucky..
Posted 17 Dec 2018 on HotelsThis is the second time I am staying in this hotel. The first time had a great experience but not so this time. Breakfast as usual was good. Service as usual good. The room allotted was next to the road and hence road noise percolated into the room till 10:30pm. Morning as usual was noisy. A great disappointment was TV. I could watch only free sports channels which meant was not able to watch India vs Australia test match. With a 3 star rating you expect at least this much to be done.
Comment from Hotel Management
15 Jan 2019 by Ahmed, Hotel Management
We would like to thank you sharing your feedback with us. We offer our sincere apology towards inconvenience caused during your stay. We are working on the points you have mentioned and soon will be able to enhance the guest satisfaction, your patronage is valuable to us and we look forward to welcome you back to the Diamond Hotel
by A verified traveler from Thane (West)
Posted 13 Nov 2018
Food was nit so great but quantity us good. It's a budget hotel. Not very savy.
Comment from Hotel Management
23 Nov 2018 by Ahmed, Hotel Management
We would like to thank you for your valuable feedback. We again assure you that we will make your stay more comfortable in your next visit. Hope to have you with us again.
by A verified traveler from Kolkata
Posted 3 Nov 2018
Hotel was good. However, TV could not be watched as new service provider was introduced at the hotel but set up was not good. Besides this rate given to me by Expedia and rate charged by hotel did not match. Hotel charged me more. I had to pay Rs. 4000 more. I will lodge an official complain about this.
Comment from Hotel Management
8 Nov 2018 by SARDARI KAUL, Hotel Management
Dear Indraneil,
Greetings from Diamond Hotel !!!
Thanks for your valued feedback.
My apologies for inconvenience of TV as we were upgrading the services.
While going through your bill I did found that on amount of Rs. 4096/- was over charged due to lack of communication.
I feel sorry for this , please communicate your Bank details for the transfer of the same to your account.
I appreciate your long patronage and looking forward to meet you in person on your next visit.
Best wishes & warm regards
SARDARI KAUL
VICE PRESIDENT AND GENERAL MANAGER
MOB – +91- 9986755644
Recommended
for Everyoneby A verified traveler
Diamond hotel Bhelupur Varanasi
Posted 30 Jul 2018Hotel is decent and the rooms are well maintained and taken care of.
The Wi-Fi did work at all and inspite of repeated feedback to rectify it, the hotel staff were not able to attend to it. In today's world this is a major negative for the hotel.
Rest of the hotel is fine.
Comment from Hotel Management
2 Aug 2018 by Parvez Ahmed, Hotel Management
We would like to thank you for sharing your feedback with us. Your feedback has been well noted and shared with the team. Feedback like yours gives us the strength to vigorously pursue higher guest satisfaction and make necessary improvements. You patronage is valuable to us and we look forward to welcome you back to the Diamond Hotel.
by A verified traveler
Excellent stay
Posted 2 Jul 2018 on HotelsStaying at Diamond hotel, is always amazing. The staff is very helpful and hospitality is at par with 5-star hotels. The food is excellent and never gave me or my family any issues. The rooms are always clean and have no issues
Comment from Hotel Management
9 Jul 2018 by Parvez Ahmed, Hotel Management
We are glad you enjoyed your stay with us. Thank you for your kind words of appreciation.
by A verified traveler
Ok rooms poor wifi but good location
Posted 18 Apr 2018 on HotelsHotel was nice but the staff was not well trained. Breakfast was very simple and just ok. Wifi was horrible - it was slow and was not working for 2 days. Even after complaining it was not addressed. Good point is the location which is next to the mall. The rooms are clean but tad old looking.
Comment from Hotel Management
26 Apr 2018 by Ahmed, Hotel Management
We would like to thank you for sharing your feedback with us. We are working on the points you have mentioned and soon will be able to enhance the guest satisfaction. You patronage is valuable to us and we look forward to welcome you back to the Diamond Hotel
