Ratings based on 363 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
The architecture was rustic mid-century modern and the grounds were absolutely beautiful. The firestoves in the side reading rooms made the atmosphere cozy while the large viewing windows gave us the feeling that we were sitting outside with the sweeping views. Fireflies at nite off the garden room was magical. Staff Andrew and Javier were wonderful. The lodge was super close to Poas Volcano NP and an easy drive early in the morning and the staff worked with us to get breakfast to us quickly that morning so we could make our 8am Poas reservation.
Could improve:
1. We could not reach the lodge directly to ask questions and to make a reservation either through the website or through the phone number. We ended up going through Expedia.
2. The room (#4) was amazing but had a musty smell
3. The time from ordering dinner at the lodge to the time it was served was an hour. The food was really delicious (chicken with mushrooms and seabass with mango -- it was just a long wait.
The lodge is unique and lovely and we highly recommend staying here.
Comment from Hotel Management
12 Jun 2024 by Maria Fernanda Gonzalez - Customer Service, Hotel Management
Dear Jean,Thank you so much for taking the time to share your comments! We're absolutely thrilled to hear that you had a wonderful experience at Poas Volcano Lodge. Your kind words truly motivate our entire team who works tirelessly to create unforgettable moments for our guests.We appreciate you acknowledging our efforts, and it means a lot to know that we succeeded in making your stay enjoyable. We would love to welcome you back again in the future! Let us know if there's anything we can do to make your next stay even more special.In the meantime, we wish you all the best!Warmly,
by A verified traveler
Posted 10 Jun 2024
What a breathtaking property! I only wish we had more time to spend here!
Comment from Hotel Management
10 Jun 2024 by Maria Fernanda Gonzalez - Customer Service, Hotel Management
Dear Lauren:Thank you so much for taking the time to share your comments! We're absolutely thrilled to hear that you had a wonderful experience at Poas Volcano Lodge. Your kind words truly motivate our entire team who works tirelessly to create unforgettable moments for our guests.We appreciate you acknowledging our efforts, and it means a lot to know that we succeeded in making your stay enjoyable. We would love to welcome you back again in the future! Let us know if there's anything we can do to make your next stay even more special.In the meantime, we wish you all the best!Warmly,
by A verified traveler from bonaire
Posted 26 May 2024
Great food and views!
Comment from Hotel Management
27 May 2024 by Maria Fernanda Gonzalez - Customer Service, Hotel Management
Dear Candice:Greetings from Poas Volcano Lodge…!!!Thank you very much for your good score and comments about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open.Kind regards,
by A verified traveler
Posted 20 Apr 2024
Absolutely stunning architecture. Beautiful property and attentive staff.
Comment from Hotel Management
22 Apr 2024 by Maria Fernanda Gonzalez - Customer Service, Hotel Management
Dear Jessica: Greetings from Poas Volcano Lodge…!!! Thank you very much for your comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,
by A verified traveler from Oldsmar
Posted 14 Apr 2024
Comment from Hotel Management
7 May 2024 by Maria Fernanda Gonzalez - Customer Service , Hotel Management
Dear Paul:Greetings from Poas Volcano Lodge …!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,
by A verified traveler
Posted 9 Mar 2024
Beautiful and quiet, we had a great time and loved the restaurant!
Comment from Hotel Management
11 Mar 2024 by Maria Fernanda Gonzalez - Customer Service, Hotel Management
Dear Amadine:Greetings from Poas Volcano Lodge…!!!Thank you very much for your comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,
by A verified traveler
Posted 2 Mar 2024
A lovely rural oasis. A beautiful property. Lovely dinner. About a 50 minute drive to the airport (at 5 am!). This was our second stay and we will be back.
Comment from Hotel Management
4 Mar 2024 by Maria Fernanda Gonzalez - Customer Service, Hotel Management
Dear Ross:Greetings from Poas Volcano Lodge…!!!Thank you very much for your comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,
by A verified traveler
Posted 8 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Maria Fernanda Gonzalez - Customer Service, Hotel Management
Dear Lucia:Greetings from Poas Volcano Lodge…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,
by A verified traveler
Posted 31 Jan 2024 on Hotels
Comment from Hotel Management
1 Feb 2024 by Maria Fernanda Gonzalez - Customer Service, Hotel Management
Dear Nadia:Greetings from Poas Volcano Lodge…!!!Thank you very much for your good score about the hotel during your stay.We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards
by A verified traveler
Beautiful 2 nights in Poasito
Posted 14 Jan 2024 on HotelsIncredibly relaxing stay ! The lodge is so comfortable, wonderful service and food. The yellow hike was extremely challenging but incredible. Big thank you to Wilberth for being so welcoming and an excellent guide. Truly a wonderful host. Thank you ! -Amanda & Jon
Comment from Hotel Management
16 Jan 2024 by Maria Fernanda Gonzalez - Customer Service, Hotel Management
Dear Amanda:Greetings from Poas Volcano Lodge…!!! Thank you very much for your fantastic comments. We are more than happy that you enjoyed your time with us. We work very hard every day in order to offer all our customers a wonderful time here. We hope you can visit us again in the future, our doors are always open. Kind regards,
