Ratings based on 47 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Feb 2024
Booked accommodation here for a work trip in Vancouver in November. Arrived at the airport where I was supposed to have a shuttle pickup, after trying to call the hotel multiple times since the shuttle wasn't at the airport and then texting the contact number that I was Ubering to the hotel since there was no shuttle and I can't get a hold of anyone, I was texted back that they had a "major issue at their site and were forced to close for a few days, there is no one at the location so do not go there." 10:30 pm and I was forced to find alternate accommodation with zero warning, with many hotels having no availability. Expedia tried to get in touch with the host to ask what happened and request a refund since I never stayed at the property; the host did not return their calls/messages even though he had told me he would resolve this issue and refund my charge. 3 months later and still no refund or resolution.
Comment from Hotel Management
11 Feb 2024 by Dwayne and Terry, Hotel Management
Thanks for you thoughtful input during a vey difficult time for us. Without having to explain the full situation i just wanted to clarify that we at any point in time had never had access to your payment. The payment was made through Expedia and it was your responsibility to recover your funds from them as we never seen or withheld any payment you made and therefore could do nothing to have helped with that situation. We had always had a very viagble, popular and exceptional business as we currently have again. It was just unfortunate that the situation had turned out the way it did. You are correct to mention that no one is there any longer as that location is permanently closed however guests are welcome to join us in West Vancouver in our new venture.
by A verified traveler
Posted 26 Nov 2023
by A verified traveler
Empty
Posted 24 Nov 2023 on HotelsPlace was fully empty, we knocked and called for 30 minutes. Neighbours came over and told us they have emptied the place and moved out a couple nights before. I called and dealt with Hotels.com customer service and I’m shocked to see this place is still even up on the site. Do not book this as they are no longer there.
by A verified traveler
DO NOT MAKE RESERVATIONS HERE!
Posted 24 Nov 2023Showed up at our scheduled time to find the property was vacant. Looked through the windows and saw no furniture in the house. The lock on the door had been completely removed. Tried contacting the number provided and was unable to reach anyone.
We ended up having to contact Hotels.com to place us in a new location.
Weird thing was that we had received emails and texts from Suite Smart confirming our check in on the day of arrival. Also received emails on our scheduled check out date even though we never actually checked in…must be some automated system.
This property needs to be removed from all booking websites.
by A verified traveler
Posted 16 Nov 2023
Nobody was there to welcome me. I called and texted several times until I got fed up and left. Do not recommend at all!
by A verified traveler
Posted 13 Nov 2023
We took a cab from downtown Vancouver only to find 3536 Quenel Drive empty. The managers cleaned it out two days before we got there. I am out 276.00 and am not happy at all. It was called suitesmart Vancouver. When will i receive my refund? Terry Harwood 250-714-3559
by A verified traveler
Posted 30 Oct 2023 on Hotels
by A verified traveler
Posted 24 Oct 2023 on Hotels
Great location, beautiful home. Really nice rooms. The host Dwayne, was really friendly and cooked us an amazing breakfast. There were other guests there but we didnt hear or see them until we were leaving, so privacy was not an issue at all. Would definitely stay there again.
by A verified traveler
Posted 20 Oct 2023
Beautiful view! Clean , covered decks . I would change the ads I thought I was getting a queen and a double bed but only got one double . Breakfast was Amazing with a lot of options
by A verified traveler
Posted 19 Oct 2023
