Ratings based on 1,081 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Was great and had everything very convenient had more amenities in the suites then I thought.
Comment from Hotel Management
13 Jun 2024 by Sandman Suites on Davie, Hotel Management
Dear Oliver, Thank you for sharing such kind feedback.We are thrilled to hear that you had a great stay that was both convenient and pleasantly surprising.We look forward to welcoming you back to our hotel for another fantastic stay.Warm regards,
by A verified traveler from Phoenix
Posted 1 Jun 2024
I understand the property was going through some renovations but I did notice some roaches in my room small ones, but still. It was pretty noisy with the construction I did get woken up with some banging. Love the area. I’m sure the hotel will look great after the construction. Might give it a second chance.
Comment from Hotel Management
1 Jun 2024 by Sandman Suites on Davie, Hotel Management
Dear Martin,Thank you for your feedback. We apologize for the inconvenience you experienced due to the renovations and the pest issue. We are addressing these concerns immediately to ensure a more comfortable stay for our guests. We're glad you enjoyed the area and appreciate your understanding during this period. We hope to welcome you back once the improvements are complete for a much better experience.Best regards,
by A verified traveler
Posted 31 May 2024
Was run down, water stains on ceiling; carpet shreded, very dated, noisy work being done; housekeeping rarely came by.
Comment from Hotel Management
1 Jun 2024 by Sandman Guest Services , Hotel Management
Dear Barbara,We apologize for your disappointing experience. We are currently undergoing renovations to improve our facilities, which may have caused the noise and inconvenience. We're also addressing issues with our housekeeping service. Your feedback is valuable, and we are taking immediate steps to rectify these problems. We hope you'll give us another chance in the future to provide you with a better stay.
by A verified traveler
Posted 31 May 2024
For the price u paid for this room I am so disappointed. The bathroom smelt like urine we had to close the door. It looked like the room hadnt even been cleaned. Took a wine glass out to find them both put away dirty. When I told the front desk they said a manager would contact me. I never heard from one and it has been a week.
Comment from Hotel Management
1 Jun 2024 by Sandman Guest Services , Hotel Management
Dear Kyla,We apologize for the issues you experienced during your stay. Cleanliness is our top priority, and we are sorry that we fell short. We will address the cleanliness concerns and ensure better communication from our staff. Your feedback is valuable and helps us improve. Thank you for bringing this to our attention.Sincerely,
by A verified traveler
Posted 30 May 2024
The location was good for where we wanted to go. Elevators were very slow. Saw people waiting 15 minutes to up to their rooms.
Comment from Hotel Management
31 May 2024 by Sandman Guest Services , Hotel Management
Dear Sharon A,Thank you for your feedback. We're delighted to hear that you found our location convenient for your plans. We apologize for any inconvenience caused by the elevator wait times. Rest assured, we're actively addressing this issue to enhance guest experience. We appreciate your valuable input and hope to welcome you back for an improved stay.Best regards,
by A verified traveler
Posted 29 May 2024
nice quite room
Comment from Hotel Management
31 May 2024 by Sandman Guest Services , Hotel Management
Thank you for your review, Marc! We're delighted you enjoyed the tranquility of your room. Providing a peaceful environment for our guests is a top priority. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We look forward to welcoming you back for another relaxing stay!
by A verified traveler
Posted 28 May 2024
Did not give my deposit back
Comment from Hotel Management
29 May 2024 by Ame , Hotel Management
Hello Himani, thank you for staying with us. The deposit for the reservation has been released today, check out day. Please be aware that it does take 3 - 5 business for the process to go back.If you have any other questions or need any other assistance, please call us and we'll help you as much as we can.
by A verified traveler
Posted 28 May 2024
unsafe area, homeless digging through trash, rooms are disgusting and so is property, “rooftop pool” is on the 4th floor overlooking a dumpster. the staff has major attitudes. half the elevators are broken and the bed had old contact lenses and hair 0/10. we left early and coughed up the cost for the second night it was that bad. extremely noisy due to club in the area, you can hear every door slam and water turning on and people yelling all night.
Comment from Hotel Management
29 May 2024 by Ame, Hotel Management
Dear Claire, Thank you for taking the time to share feedback following your recent stay. We would like to apologize for the inconvenience and discomfort you experienced during your visit. We are deeply saddened to learn that your experience with us fell short of your expectations. Please know that we take all feedback seriously, and your comments will be shared with our team. Please give us a call if there happens to be a future booking that we hope to have the opportunity to welcome you back for a much more pleasant stay.Warm regards, Sandman Suites on Davie
by A verified traveler
Posted 27 May 2024
Overpriced, outdated rooms
Comment from Hotel Management
29 May 2024 by Ame, Hotel Management
Hello Allie, We apologize for any inconvenience caused during your stay. Rest assured, we're actively working to enhance our facilities. Your concerns regarding room conditions have been duly noted and will be addressed promptly. We value your patronage and hope to have the opportunity to exceed your expectations in the future. We hope to have the opportunity to welcome you back in the future when our improvements are complete. Regards,Sandman Suites on Davie
by A verified traveler
Posted 25 May 2024
The area around the hotel was shady.
Comment from Hotel Management
26 May 2024 by Sandman Suites on Davie, Hotel Management
Dear Foram,Thank you for your feedback. We apologize if the surrounding area did not meet your expectations. Our hotel is committed to ensuring a safe and comfortable environment for all our guests. We appreciate your input and will work on addressing these concerns. We hope you’ll give us another chance to provide you with a better experience in the future.Best regards,
