Ratings based on 985 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
The Hotel mag key cards kept losing their codes. Room 127 and entrance C were a problem every day. Each time I came back to the hotel I had to go to the office to get a new key card.
Comment from Hotel Management
14 May 2024 by Guest Relations Specialist, Hotel Management
Hi John Van,We apologize for the inconvenience you experienced with the key cards during your stay at our hotel. However, we would like to assure you that we take the security and functionality of our key card system very seriously, and we are actively investigating the issues you encountered with Room 127 and entrance C to prevent them from reoccurring. We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future for a more seamless experience.
by A verified traveler
Posted 12 May 2024
Room was filthy and had an odor that not even odor neutralizer that I went to the store and brought worked to get rid of the smell no remote to TV shower handle busted off completely just over all gross and disgusting staff was not helpful nor did they care that we even had asked for TV remote as couldn't watch TV with out one they didn't care our shower knob was broken off and when I asked for some air fresh or something for the horrible room smell I was told they can't do nothing so I bought some myself and that did not work
Comment from Hotel Management
13 May 2024 by Guest Relations Specialist, Hotel Management
Hi Farra,We sincerely apologize for the inconvenience you experienced during your stay. Our team strives to maintain the highest standards of cleanliness and guest satisfaction, and we regret that we fell short of your expectations on this occasion. Rest assured, we take all feedback seriously and will address the issues you've raised with our housekeeping and maintenance teams to ensure they are resolved promptly. We appreciate your feedback as it helps us to continually improve our services for future guests.
by A verified traveler
Posted 6 May 2024
Every outdoor garbage can was overflowing with refuse. The main doors to the building I was in we’re not working and locked indefinitely. The hallways smelled of human waste.
Comment from Hotel Management
6 May 2024 by Guest Relations Specialist, Hotel Management
Hi Jose,We sincerely apologize for the inconvenience you experienced during your stay. However, we'd like to clarify that our team diligently manages waste disposal, and while occasional surges in garbage volume can occur, we promptly address them. Regarding the main doors, they are periodically secured for security reasons, and our staff is available around the clock to assist with access. As for any unpleasant odors, we routinely conduct thorough cleaning and maintenance to ensure a comfortable environment for all our guests. We appreciate your feedback and will strive to further improve our services.
by A verified traveler
Posted 21 Apr 2024
Great staff. Convenient. Clean but some things must be replaced like bed linen. Low quality and looked melted in places from dryer heat. Spa broken. Keep working on it.
Comment from Hotel Management
23 Apr 2024 by Guest Relations Specialist, Hotel Management
Hi Fran,We appreciate your positive remarks regarding our attentive staff and convenient location. Maintaining cleanliness is a top priority, and we apologize for any inconvenience caused by the condition of the bed linen; we'll certainly address this promptly. Regarding the spa, we're actively working to resolve any issues and enhance our amenities for future guests' enjoyment. Your feedback is invaluable as we strive to continuously improve our services and facilities.
by A verified traveler
Posted 24 Mar 2024
Inconvenient
Comment from Hotel Management
26 Mar 2024 by Guest Relations Specialist, Hotel Management
Hi Hyunhun,We sincerely apologize for any inconvenience you experienced during your stay at our hotel. We strive to provide exceptional service to all our guests, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously and will use it to improve our services for future guests. We appreciate you bringing this matter to our attention and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.
by A verified traveler
Posted 23 Mar 2024
Stay and pricing was nice. Both of a little outdated but the price was decent.
Comment from Hotel Management
24 Mar 2024 by Guest Relations Management, Hotel Management
Hi Nilza,Thank you for choosing our hotel for your recent stay and for sharing your feedback. We are glad to hear that you found the stay enjoyable and that the pricing was reasonable for you. Providing a pleasant and affordable experience for our guests is important to us.We understand your feedback about the outdated aspects of our hotel. We continuously strive to enhance our property and provide a comfortable and modern environment for our guests. Your comments regarding the need for updates will be shared with our management team for consideration as we plan for future improvements.We appreciate your understanding and patience as we work towards enhancing our facilities. If there is anything else we can assist you with or if you have any additional comments, please feel free to reach out to us directly. We value your patronage and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 17 Mar 2024
Unsafe area
Comment from Hotel Management
18 Mar 2024 by Guest Relations Specialist, Hotel Management
Hi Kimberly,We understand your concerns regarding the safety of the area surrounding our hotel. However, we take the safety and security of our guests very seriously and have implemented various measures to ensure their well-being during their stay. We regularly collaborate with local law enforcement and maintain vigilant surveillance to mitigate any potential risks. We regret any discomfort you may have experienced and assure you that we continuously strive to provide a secure and enjoyable environment for all our guests.
by A verified traveler
Posted 24 Feb 2024
Outlets didn’t work. Was on the second story and there isn’t a screen in the window. Used the microwave and the power strip turned off 3 times because the tv was on
Comment from Hotel Management
25 Feb 2024 by Guest Relations Specialist, Hotel Management
Hi Shannon,We sincerely apologize for the inconvenience you experienced during your stay. Our maintenance team will thoroughly investigate the issue with the outlets to ensure they are functioning properly. It's important to note that power strips are designed to protect against electrical surges, which may cause them to shut off temporarily. However, we understand this can be frustrating and will look into any potential adjustments needed. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
22 Feb 2024 by Guest Relations Management, Hotel Management
Hi Thomas,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.
by A verified traveler from Victoria
Posted 19 Feb 2024
Great place for the price.. clean comfy rooms.
Comment from Hotel Management
20 Feb 2024 by Guest Relations Management, Hotel Management
Hi Gurinder,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
