Ratings based on 4,553 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Close to waterfront and walking paths; did not receive the room upgrade, however, was provided with an additional food/beverage discount which was great. Staff were friendly and room was spacious; view wasn’t the best but C’est La vie.
Comment from Hotel Management
5 May 2024 by Hotel Management , Hotel Management
Dear Bryan, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. We look forward to welcoming you again soon. Kind Regards, Mackenzie, Front Office Manager
by A verified traveler
Posted 4 May 2024
Gym was great. Staff were very attentive and friendly.
Comment from Hotel Management
5 May 2024 by Hotel Management , Hotel Management
Dear David, Thank you so much for taking the time to post a review. We are so happy to hear that you enjoyed your stay with us, and that our friendly staff were particular highlights. We look forward to welcoming you again soon.Kind Regards, Mackenzie, Front Office Manager
by A verified traveler
Posted 4 May 2024
Loved the view and location. Walked to cruise ship. Staff very nice.
Comment from Hotel Management
5 May 2024 by Hotel Management , Hotel Management
Dear Patricia, Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!Kind Regards, Mackenzie, Front Office Manager
by A verified traveler
Posted 4 May 2024
Very nice hotel
Comment from Hotel Management
4 May 2024 by Hotel Management , Hotel Management
Dear Laverne, Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Kind Regards, Mackenzie, Front Office Manager
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
5 May 2024 by Hotel Management , Hotel Management
Dear Janet, Thank you so much for taking the time to rate us. We hope to have you back with us soon!Kind Regards, Mackenzie, Front Office Manager
by A verified traveler
Posted 3 May 2024
Comfortable room, dining room was quite cold for dinner and the ceiling was leaking, but the staff was great.
Comment from Hotel Management
4 May 2024 by Hotel Management , Hotel Management
Dear Shelagh, Thank you so much for providing your feedback. I will ensure pass this on to our restaurant manager so we can investigate further. We hope to welcome you back soon!Kind Regards, Mackenzie, Front Office Manager
by A verified traveler
Posted 3 May 2024
It’s my second visit to the Pinnacle Harbourfront. It’s lovely and the staff are friendly and helpful
Comment from Hotel Management
4 May 2024 by Hotel Management , Hotel Management
Dear Jessica, Thank you for choosing to return to Pinnacle Harbourfront! We appreciate your review and are thrilled to hear you had a wonderful stay. We cant wait to welcome you back again soon!Kind Regards, Mackenzie, Front Office Manager
by A verified traveler
Posted 2 May 2024
My review is not good for Expedia - they had 2 rooms booked in my name and as I was not able to contact you - 3 times by virtual assistant and one email for you to cancel - I had to pay for an extra room - I only ever had one itinerary from you for one booking - I am out of pocket for $337
Comment from Hotel Management
5 May 2024 by Hotel Management , Hotel Management
Dear Kaye, I am sorry to hear the disappointing experience you had with Expedia. I hope they are able to resolve your issue for you. We thank you for choosing Pinnacle Hotels. Kind Regards, Mackenzie, Front Office Manager
by A verified traveler
Posted 2 May 2024
Well since I suppose to have a VIP account my room was ok, beds seemed a bit outdated. Nothing extraordinary, they did gave me a 15 dollars off from my breakfast. The buffet was good and convenient
Comment from Hotel Management
4 May 2024 by Hotel Management , Hotel Management
Dear Octavio, Thank you for taking the time to leave us a review. We are sorry to hear your stay didn't match your expectations. Your feedback helps us to improve each and everyday, so thank you for providing such honest feedback. I hope you can give us another chance to welcome you back with exceptional customer service and product.Kind Regards, Mackenzie, Front Office Manager
by A verified traveler
Posted 1 May 2024
Enjoyed our stay, was a nice place
Comment from Hotel Management
2 May 2024 by Hotel Management, Hotel Management
Dear Lynn, Thank you for taking the time to leave us positive feedback! We are thrilled to hear you enjoyed your stay with us. Thank you for choosing Pinnacle Hotels and we look forward to welcoming you again soonKind Regards, Mackenzie, Front Office Manager
