Ratings based on 995 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Huntington Beach
Posted 4 May 2024
Beautiful hotel. Friendly staff. Loved the breakfast!
Comment from Hotel Management
4 May 2024 by Rahul Sapra, Hotel Management
Dear Katherine,Thank you for your 5/5 rating. We are glad to know that you enjoyed your stay with us. We will share this feedback with our entire team to motivate them to continue their hard work. We will let the Diva restaurant know how much you enjoyed their breakfast.We wish to welcome you soon when travel brings you to the city.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
4 May 2024 by Rahul Sapra, Hotel Management
Dear Victor,Thank you for your 3/5 rating. We hope your stay was comfortable and we wish to welcome you back again to make that 3 in to a 5/5 rating.
by A verified traveler
Posted 1 May 2024
Walkable from Canada Place. Front Desk staff is so nice to let us early check in. Room is clean and spacious. Higher floor has better views.
Hope you could provide more towels at swimming pool and sauna room. There was no towel inside sauna and swimming pool when I was there, no staff on that floor, I need to go back to my room to get one.
Comment from Hotel Management
1 May 2024 by Louis Lin, Hotel Management
Dear King-Chi, Thank you for your 4/5 feedback. We have noted your feedback and will use it to improve the level of service that we currently provide. We hope to welcome you again when travel brings you to the city.
by A verified traveler
Posted 29 Apr 2024
I enjoyed the quiet atmosphere and the room service dining options.
Comment from Hotel Management
29 Apr 2024 by Rahul Sapra, Hotel Management
Dear Sable,Thank you for your 5/5 rating. We are glad to hear that you enjoyed your stay with us and liked the quiet atmosphere and our in room dining options. We will share this feedback with our team to motivate them. We wish to welcome you soon when travel brings you to the city.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Guest services, Hotel Management
Dear John,Thank you for 3/5 rating. We are disappointed that the stay was not the best. We hope to use this as a reference for us to strive forward and deliver excellent service. We wish to welcome you again soon.
by A verified traveler
Posted 15 Apr 2024
Very nice. Nice Ed’s, great service. Yummy breakfast and gorgeous, clean pool! Would recommend!
Comment from Hotel Management
15 Apr 2024 by Rahul Sapra, Hotel Management
Dear Tracie,Thank you for your 5/5 rating. We are glad to know that you enjoyed your stay with us. We will share this feedback with our entire team as a way of celebrating the great service we provided. We look forward to welcoming you back again.
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
4 May 2024 by Rahul Sapra, Hotel Management
Dear Wendy,Thank you for your 4/5 rating. We are glad to hear that you enjoyed your stay with us. We will share this with our team to ensure that they keep providing such service and hope to welcome you back.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Rahul Sapra, Hotel Management
Dear Leigh,Thank you for your 5/5 rating. We are glad to hear that you enjoyed your stay with us. We will share this feedback with our team to celebrate your great experience. We look forward to welcoming you back.
by A verified traveler
Posted 31 Mar 2024
Super friendly staff, fantastic location in the heart of downtown and close to bus and metro links. Good selection of eateries in the vicinity (all within walking distance) and close to the state art gallery and the VSO. Restaurant in the hotel is a bit corporate and completely devoid of life or atmosphere, so do yourself a favour, take a sort walk, there is life everywhere else.
Comment from Hotel Management
2 Apr 2024 by Neal Chowdhury, Hotel Management
Dear Peter,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Metropolitan Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire operations team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback and hopefully we see you again to provide you with a perfect stay. We hope to welcome you again soon.
