Ratings based on 990 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by EA, Hotel Management
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that you fully enjoyed your stay and look forward to seeing you again.
by A verified traveler
Posted 29 Apr 2024
Some areas in the suite need attention carpets coming away from join in kitchen area. Disappointed our room wasn't ready when we booked in at about 3pm. Also the hotel restaurant wasn't open as shown in the hotel information.
Comment from Hotel Management
1 May 2024 by EA, Hotel Management
Thank you for taking the time to leave this review of our hotel. We strive for the highest standard of hospitality, and we apologize for any inconveniences you experienced during your stay. We hope you will provide us with another opportunity to wow you in the future.
by A verified traveler
Posted 29 Apr 2024
Great central location
Comment from Hotel Management
1 May 2024 by EA, Hotel Management
Thank you for taking the time to leave this positive review of our hotel. We are pleased to see you enjoyed the location and look forward to seeing you again.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by EA, Hotel Management
Thank you for taking the time to leave this perfect review of our hotel. We look forward to seeing you again.
by A verified traveler
Posted 27 Apr 2024
Dirty
Found bug
A rat ran across the room late 1 night
Dirty bedding
Dirty floors
Noisy guests
Dead birds outs window
Felt unsafe, very loud
Renovations were going on
Extremely uncomfortable & not satisfied
Comment from Hotel Management
27 Apr 2024 by EA, Hotel Management
Thank you for taking the time to share your feedback with us. We strive for the highest standard of service and accommodations, and we apologize for your negative experience during your recent visit. What you described is definitely not the experience we are known for. We hope that you will provide us with another opportunity to wow you in the future.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
27 Apr 2024 by EA, Hotel Management
Thank you for taking the time to share this perfect review of our hotel. We look forward to seeing you again.
by A verified traveler
Posted 25 Apr 2024
Great stay! we had a wonderful time
Comment from Hotel Management
26 Apr 2024 by EA, Hotel Management
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed your stay and look forward to seeing you again.
by A verified traveler
Posted 11 Apr 2024
Spacious suite with comfortable bedding, cleverly hidden cabinet-kitchenette and nice balcony. Great amenities and pleasant staff. Very walkable and convenient location with terrific shopping, markets, culture, entertainment and restaurants nearby.
The only hiccup we had was finding the entrance. Google maps directed us to the side of the building and with all the traffic & one-way streets plus temporarily losing our Internet while driving it took awhile to figure out where to enter.
Comment from Hotel Management
12 Apr 2024 by EA, Hotel Management
Thank you for taking the time to share this wonderful review of our hotel. We are pleased to see you enjoyed our service, accommodations, and location. We look forward to seeing you again.
by A verified traveler from Trabuco Canyon
Posted 9 Apr 2024
Comment from Hotel Management
10 Apr 2024 by EA, Hotel Management
Thank you for taking the time to share this wonderful review of our hotel. We look forward to seeing you again.
by A verified traveler
Posted 8 Apr 2024
Good staying en general we are pleased with the service
Comment from Hotel Management
10 Apr 2024 by EA, Hotel Management
Thank you for taking the time to share this wonderful review of our hotel. We look forward to seeing you again.
