Ratings based on 710 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Hotel needs some improvement.
Comment from Hotel Management
20 May 2024 by Hotel Management , Hotel Management
Dear Insook, Thank you for sharing your feedback. We apologize for any shortcomings you experienced during your stay. Your satisfaction is important to us, and we take your comments seriously. Rest assured, we will use your feedback to identify areas for improvement and strive to enhance our services. If there are specific aspects you feel require attention, please reach out to our management team. We appreciate your business and hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 9 May 2024
Our room was filthy. Dirt all over the floors, the bed wasnt made with clean sheets, there was crumbs and hairs and dried blood stains on the sheets. We went to the desk and tried a different room on the same floor and we found the same issues. She then tried a room on the top floor and its sheets were at least clean but there was hand prints all over the tv and windows, the tub would hardly drain during a shower and the pull out sofa didnt have bedding available and there was food crumbs and hair on it as well. There was visible damage to carpet and walls throughout the facility. The breakfast station for grab and go dodnt have any coffee and there was no bars or muffins available as it was supposed to so the front desk had to retrieve some.
Management needs to address many, many issues and problems.
Comment from Hotel Management
10 May 2024 by Hotel Management , Hotel Management
Dear Fawn, Thank you for choosing us for your accommodations and sharing your experience. It is disheartening to hear about the cleanliness issues you faced in multiple rooms and the maintenance issues throughout the property. Your feedback is invaluable, and we assure you that we will take immediate steps to address these concerns with our housekeeping and maintenance teams to prevent such incidents from recurring. We understand the impact this had on your stay, and we are genuinely sorry for any inconvenience caused. We are committed to providing you with a much-improved experience and hope you consider giving us another opportunity to exceed your expectations on your next visit.Sincerely, Hotel Management
by A verified traveler
Posted 24 Apr 2024
by A verified traveler from Prescott
Posted 22 Apr 2024
Comfortable large room; loved the kitchenette; helpful staff; downside was homeless and “sketchy” characters hanging around property
by A verified traveler
Posted 10 Apr 2024
I heard people up and about and opening doors and closing doors all night long you can hear the neighboring room like they were in the room with you
Comment from Hotel Management
11 Apr 2024 by Hotel Management , Hotel Management
Dear Gwen, We apologize for the disturbance you experienced during your stay due to noise from neighboring rooms. Your comfort is paramount to us, and we regret that we fell short of providing a peaceful environment. Our team will work diligently to address this issue and implement measures to minimize noise disruptions in the future. We sincerely appreciate your patience and hope you consider giving us another chance to provide you with a much-improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 3 Apr 2024
Never stay again shower leaking dirty not clean
Comment from Hotel Management
4 Apr 2024 by Hotel Management , Hotel Management
Dear Harlen, We sincerely apologize for the unsatisfactory experience you encountered during your recent stay. Your feedback regarding the leaking shower and cleanliness concerns is concerning and not reflective of the high standards we aim to uphold. Rest assured, we take your comments seriously and are addressing them with our housekeeping and maintenance teams to ensure such issues are promptly rectified. Your comfort and satisfaction are of utmost importance to us, and we regret any inconvenience caused. We hope you will consider giving us another opportunity to exceed your expectations in the future. Sincerely,Hotel Management
by A verified traveler
Posted 26 Mar 2024
Good for just an overnight stay!
Comment from Hotel Management
26 Mar 2024 by Hotel Management, Hotel Management
Dear Roland, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management
by A verified traveler
Posted 25 Mar 2024
Lady at the front was very nice an helpful
Comment from Hotel Management
8 Apr 2024 by Hotel Management , Hotel Management
Dear sheriy, We're thrilled to hear about your positive interaction with our front desk team at Extended Stay America! Providing helpful and courteous service is our priority, and we're delighted that you experienced this during your stay. Your kind words about our team are greatly appreciated, and we look forward to welcoming you back for another enjoyable visit.Sincerely, Hotel Management
by A verified traveler
Posted 11 Mar 2024
Not coming back
Comment from Hotel Management
12 Mar 2024 by Hotel Management , Hotel Management
Dear Renz michael anthony, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Management
by A verified traveler from PORTLAND
Posted 7 Mar 2024
The desk clerk was very nice an helpful ..I got a room very quickly no problems...the room was very clean an nice ..will stay here again for sure
