Ratings based on 993 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Property was nice great location. Extra charges are high. I changed from 3 nights to 2 nights because of schedule change. Everything ok on the phone. Still paid for 3 nights to stay 2 nights
by A verified traveler
Posted 13 May 2024
I liked the size of the room and how walkable it was
by A verified traveler
Posted 13 May 2024
Had a lovely time. Staff were very helpful and the room was lovely. Would stay here again
by A verified traveler
Posted 8 May 2024
by A verified traveler
Posted 5 May 2024
The room is very spaces and make it suitable for large family of 4-5 people.
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
Dear Paul,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious family suites, ideal for family travel. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
by A verified traveler
Posted 4 May 2024
Convenient location. Staff very friendly and helpful.
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
Dear Gary,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our convenient location and friendly and helpful staff/ We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
by A verified traveler
Posted 28 Apr 2024
There were no water bottles provided and the TV not working. Whole night people shouting and making noise in corridor. Does not sound professional service
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Sharmas,We appreciate you taking the time to write to us. We regret to read that we did not meet all your expectations during your stay. Please feel free to reach out to our front desk on your next stay who will be more than happy to assist you with any noise or TV related issues. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please don’t hesitate to contact me directly should you wish to discuss this further.Best regards,Bill Thompson General Manager
by A verified traveler
Posted 26 Apr 2024
One of my go tonplaces too stay
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Candy,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear Nate,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
by A verified traveler
Posted 22 Apr 2024
Good central location, nice room, and helpful staff
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Will,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our central location in downtown Vancouver, nice rooms and helpful staff.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
