Ratings based on 1,009 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Mice infested!!! I was staying on the first floor and noticed a mouse so I told the front desk and got moved to the 4th floor no big deal. Then I noticed 3 MORE mice in the 4th floor room!!! I tried talking to the manager and he was very disrespectful trying to play off the whole situation like he didint know anything about it, refused to give me a refund or any compensation then he banned me from the hotel when I contacted Expedia support. I’ve been staying at this hotel for the past year and a half, the only hotel I chose when coming to Vancouver. Terrible way to treat a loyal customer and an easy way to loose one. Air bnb from now on.
Room service is good though.
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 26 Apr 2024
by A verified traveler from Rossland
Posted 24 Apr 2024
Such a great location that we're always happy to come back to. On this trip, I left behind a small bag that contained some valuable items in our room. Housekeeping and Guest Services, in particular Tony, were just fantastic about holding onto it, and arranging for tracked shipping to our home. Outstanding service!
Comment from Hotel Management
26 Apr 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that you like the location of hotel and that you are always happy to return to our hotel. We appreciate hearing that guest services, and specifically Tony, were fantastic in helping you to retrieve your item left behind. Thank you for choosing our hotel and we hope to see you again.
by A verified traveler
Posted 24 Apr 2024
Excellent location. A bit noisy due to the location. Hotel staff were very helpful. I asked for a kettle and a regular mug. They sent both up to my room.
Comment from Hotel Management
26 Apr 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that you liked the location of our hotel and that our staff were helpful in providing you with requested items. Thank you for choosing our hotel and we hope to see you again.
by A verified traveler
Posted 23 Apr 2024
Mice infested
Comment from Hotel Management
26 Apr 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we apologize for not exceeding your expectations. Thank you for choosing our hotel and we hope that you will give us another chance to provide you with a great stay.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
by A verified traveler from Taipei
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
by A verified traveler
Posted 20 Apr 2024
Me and my wife have stayed here before. We love Stanley park and this hotel is right at the corner of English bay. We woke up early and walked around Stanley park. Great place to stay
Comment from Hotel Management
26 Apr 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that you are a returning guest and that you love the location of our hotel near English Bay and Stanley Park. Thank you for choosing our hotel and we hope to see you again.
by A verified traveler
Posted 15 Apr 2024
We were given a room on the 3rd floor which was ok. However, we were shocked to see a mouse darting about. Front desk quickly gave us a room on the 4th floor. However, that room turned out to have a HWY-99 for mice going through it, and they would jump quite high. There is no point in reviewing the positives of this property since the negatives are unacceptable.
Comment from Hotel Management
15 Apr 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we apologize for not exceeding your expectations. We apologize sincerely about the issue you experienced at our property. We can assure you that we are working hard to rectify this. Thank you for choosing our hotel and we hope that you will give us another chance to provide you with a great stay.
