Ratings based on 415 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
2.6 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Convenient location, room had no heat and was cold and ultimately, slept in my car. It was warmer and quieter. Based on other reviews my expectations were not very high but it didn't even meet those for the price.
Comment from Hotel Management
27 May 2024 by Kristian - General Manager, Hotel Management
Hi Tim,Oh no that's awful! You are correct though - we had the boiler turned down because earlier in May it got warm and then when we tried turning it back up for this cooler weather something broke and heat was sparse or absent. I am sorry this happened and impacted your stay. Plumbers are here as we speak with a fix, but I know that doesn't help our weekend visitors. We'd love to welcome you back though - no one is cold in our units in the summer!
by A verified traveler
Posted 5 May 2024
it just felt pretty grungy and old
Comment from Hotel Management
6 May 2024 by Kristian - General Manager, Hotel Management
Hi Cage,Thanks for the note. We're working on renovating and enhancing our experience all the time - the shower in your room for example is high on my list! Next visit we'll be 3+ stars!
by A verified traveler
Posted 4 May 2024
Served us well
Comment from Hotel Management
6 May 2024 by Kristian - General Manager, Hotel Management
Thanks Ronald! Hopefully we'll get up to 4 or 5 stars next visit
by A verified traveler
Posted 30 Apr 2024
Check in was great, front desk person was awesome, though for price could have a small fridge in the room, I reckon?
Comment from Hotel Management
30 Apr 2024 by Kristian - General Manager, Hotel Management
Hi Kyla,Thanks for the love! About half of our units have kitchen amenities - we'll get you into one of those room types next time!
by A verified traveler from Kelowna
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Kristian - General Manager, Hotel Management
Hi Sean,Thanks for the review! We'll aim for 5 stars next time.
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Kristian - General Manager, Hotel Management
Thanks Kenneth! See you again soon.
by A verified traveler
Posted 2 Mar 2024
Tv didn't work heat was non existent, and very tiny thin blankets.. cold cold stay
Comment from Hotel Management
4 Mar 2024 by Kristian - General Manager, Hotel Management
Hi Jacquie,Oh no! Being cold is not fun! TV adjustments, extra blankets, and space heaters are all things we have available so hopefully next time. Thanks for the review.
by A verified traveler
Posted 23 Feb 2024
Comment from Hotel Management
26 Feb 2024 by Kristian - General Manager, Hotel Management
Thanks Sandra - we'll aim for 5 stars next time
by A verified traveler
Posted 23 Feb 2024
Comment from Hotel Management
26 Feb 2024 by Kristian - General Manager, Hotel Management
Thanks Mark. Sorry we missed the target, but we'll be a better score next time.
by A verified traveler
Posted 21 Feb 2024
Large amount for damage deposit and haven’t received it
Comment from Hotel Management
21 Feb 2024 by Nicholas, Hotel Management
Hi Patricia, our standard policy is to hold credit card authorizations for 5 business days, so if you paid by credit card, you should see the return of your deposit to your account in the next couple of days. Sorry for any confusion, and thank you for staying with us!
