Ratings based on 973 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Was pretty dirty in side areas and one of the entrances
Comment from Hotel Management
2 Jun 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Terrence. The staff at the RED ROOF INN VAN HORN and I appreciate your 3/5 score following your stay. However, you indicated that the uncleanliness of the inside areas and one of the entrances hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your observation and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Samantha Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 31 May 2024
Happy with our choice to stay here.
Comment from Hotel Management
1 Jun 2024 by Samantha RediResponse Specialist, Hotel Management
Dear John,Thank you for taking the time to tell us about your experience at the RED ROOF INN VAN HORN. It's great to hear that you were happy with your choice to stay at our hotel. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit., prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 May 2024
close to highway easy excess
Comment from Hotel Management
30 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Lonnie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN VAN HORN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially with the close proximity of the hotel to the highway and the easy access. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service.Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 29 May 2024
Nice staff and room was fine. Other than the waffles, breakfast left a lot to be desired.
Comment from Hotel Management
30 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Ericka, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN VAN HORN. I am happy to read that you found the staff to be nice and the room to be fine. I have sorry to learn that the breakfast left a lot to be desired. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 29 May 2024
Our window doesn’t shut and is locked by an independent window lock.
Comment from Hotel Management
30 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear John,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN VAN HORN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the window that didn't close properly. We would like to apologize for the inconvenience caused. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve. I will share your feedback with the management team. Your feedback is crucial in helping us provide a better experience for our guests, and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 28 May 2024
Okay
Comment from Hotel Management
28 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Howard,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN VAN HORN. We sincerely appreciate your comments and are happy to hear you had an okay experience with us. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 26 May 2024
Went to check in about midnight…no one at the desk so rang the buzzer THREE TIMES…nobody came. Girl bring in food for the person working said “she’s not working now but she does work there and she checked me in. At check out…front desk computer had a password on it and the clerk didn’t know the password. He left to go get someone…5 minutes later a woman came to check me out. The original guy never came back!
Comment from Hotel Management
27 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Lori, Thank you for taking the time to tell us about your experience at the RED ROOF INN VAN HORN. I am sorry that your experience did not meet your expectations. You indicated that you were unsatisfied with the encounter you had at the front desk, the staff that was missing and the other concern you described. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Very truly yours,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 11 May 2024
by A verified traveler from Geneva
Posted 10 May 2024
Comment from Hotel Management
1 Jun 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Gary. The staff at the RED ROOF INN VAN HORN and I were upset we let you down, resulting in your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 May 2024
You get what you pay for.
The lady at the front desk was very friendly and helpful. Appreciated that we didn’t have to pay for our mini yorkie to stay.
Comment from Hotel Management
7 May 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Theresa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN VAN HORN. I am happy to read your comments about our very friendly and helpful front desk staff, and you were pleased with our pet-stay-free policy, resulting in a 3/5 score. Thank you again for your review. We hope to continue to provide great experiences for you and your pet at Red Roof.Sincerely,Sharma Red Roof Management RediResponse Specialist
