Ratings based on 96 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Mar 2024
by A verified traveler from Boulder
Posted 11 Feb 2024
Great neighborhood
by A verified traveler
Posted 1 Feb 2024
by A verified traveler
Amazing hotel in Valparaiso
Posted 22 Jan 2024 on HotelsThis hotel was fantastic, the port view was wonderful and the staff couldn’t have been more helpful. In addition the breakfast was great and the outdoor seating in the garden was beautiful. The hotel was also right near incredible restaurants and great boutique shops. Highly recommend this hotel for anyone staying in Valparaiso
by A verified traveler
Posted 24 Nov 2023
Hotel Zero was perfecto! We only had one night in Valparaiso and we wanted to be in the center of the artistic cultural area but close to lots of transportation to get around the area. Hotels had gorgeous gardens and sitting areas with epic views. It was intimate with fun and loveliness right outside the door. Room was pretty and very clean and also had incredible views. Highly recommend.
Comment from Hotel Management
8 Dec 2023 by Zerohotel, Hotel Management
Thank you, Deborah, for your wonderful review on Expedia. We're thrilled to hear that Hotel Zero was perfect for your stay in Valparaiso, especially appreciating our location in the heart of the artistic and cultural area. It's great to know that our gardens, sitting areas, and the views from your room added to your experience. We're glad you found the room to your liking and cleanliness to be top-notch. Looking forward to welcoming you back for a longer stay next time!Best regards, Zerohotel Team
by A verified traveler
Posted 20 Nov 2023 on Hotels
Comment from Hotel Management
8 Dec 2023 by Zerohotel, Hotel Management
Thank you, John, for the perfect score on Hoteles.com. We're delighted that you had such a positive experience at Zerohotel. If there's anything specific you enjoyed or any feedback you'd like to share, we'd love to hear it. Looking forward to your next visit!Best regards, Zerohotel Team
by A verified traveler
Posted 6 Oct 2023 on Hotels
by A verified traveler
Not as advertised.
Posted 5 Mar 2023 on HotelsOverall, this is simply not a four star hotel. Service was almost non existent, rooms were dated, old and due for an update, sheets had holes or were fraying. Breakfast was inedible. I have stayed at nicer Pensions in Europe. I think Hotels.com needs to update the listing for this hotel.to no more than a two star. There is also no restaurant on site, only an honor bar.
Comment from Hotel Management
23 Mar 2023 by Felipe C., Hotel Management
Thank you for taking the time to share your feedback with us. We are sorry to hear that you did not have a positive experience during your recent stay. However, we do have some concerns about the validity of your review.We take pride in providing exceptional service and comfortable accommodations to our guests, and the vast majority of our guests leave satisfied and happy. We find it surprising that your experience was so negative, and we are unable to identify any specific issues based on the feedback you have provided.We would be happy to discuss your concerns further and address any issues you may have had, but we ask that you provide us with more specific details about your stay.
by A verified traveler
Posted 24 Feb 2023
Comment from Hotel Management
23 Mar 2023 by Felipe C., Hotel Management
Thank you for your wonderful review!
by A verified traveler
Posted 14 Jan 2023 on Hotels
Comment from Hotel Management
23 Mar 2023 by Felipe C., Hotel Management
Thank you for the 5-star rating! We are so glad that you enjoyed your stay with us.
