Ratings based on 50 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from MIDDLETOWN
Posted 19 Mar 2024
In order to get into the hotel we had to go up many steep steps from the street. Had we known, we would not have booked a room there. The streets were narrow and very steep so the location was not a good choice for us (we are in our 70's). The gentleman who checked us in was very gracious when we indicated that we needed to move to a different hotel. He arranged for us to get transportation and helped the driver with our luggage. Of course, we covered the cost of the room.
Comment from Hotel Management
3 Apr 2024 by Hotel Somerscales, Hotel Management
Mrs. Yvette, thank you for your feedback. We are dedicated to meeting the requirements of our guests. Kind regards.
by A verified traveler
Posted 8 Jan 2024
by A verified traveler
Posted 18 Dec 2023
A stunning property with real charm. Fabulous room. A perfect stay. Would definitely recommend and stay again. Our hotel manager was warm, friendly, helpful and accommodating when our flight was cancelled. The one who replaced him on his day off was a bit grumpy though!
by A verified traveler
Posted 17 Dec 2023
Great helpful Staff. Very cozy Hotel. Interior was so nice, neat and clean.
by A verified traveler
Posted 3 Oct 2023
Our stay at the Somercales Hotel was comfortable and it is located in the most beautiful neighbourhood of Valparaiso. Also, they serve a great breakfast each morning. But what we loved the best is the staff. The people that work at this hotel are so kind and warm. They really make you feel at home and do everything possible to make your stay enjoyable!
Comment from Hotel Management
3 Oct 2023 by CLIENTA, Hotel Management
Dear Miss Mona, thank you very much for your beautiful comments, we hope to see you in the near future.
by A verified traveler
Pleasant stay
Posted 29 May 2023 on HotelsGood location within the old town. We arrived early and the host was very accommodating to allow us early check-in. Rooms and bathrooms were simple and clean but could do with a refresh
Comment from Hotel Management
29 May 2023 by Hotel Somerscales, Hotel Management
Thank you very much for your comments, we hope to be able to improve our infrastructure in the near future
by A verified traveler
Posted 10 Apr 2023
Comment from Hotel Management
29 May 2023 by Hotel Somerscales, Hotel Management
thank you
by A verified traveler
Posted 27 Mar 2023
Great place in a great location. Staff was exceptional!
by A verified traveler
A good stay in Valparaiso
Posted 14 Mar 2023 on HotelsGreat stay, loved the building, the location, staff were great
Comment from Hotel Management
3 Apr 2024 by Hotel Somerscales, Hotel Management
Mrs. Alison, thank you for your feedback. Kind regards.
by A verified traveler
Posted 2 Mar 2023
The Thomas Somerscales is a charming boutique hotel, The location is very convenient for sightseeing and walking to wonderful restaurants. The outside porch areas were so welcoming to sit with a Pisco sour and relax after a day of walking! We felt like we were invited into a historic home. Hector at the front desk was so pleasant and helpful, always greeted us with a smile. The breakfast was a lovely , fresh fruit, fresh juice, cold meats and pastries, served in a vintage dining room. Our stay there was fantastic and would highly recommend this hotel!
Comment from Hotel Management
3 Apr 2024 by Hotel Somerscales, Hotel Management
Mr. Charles, thank you for your feedback. Kind regards
