Ratings based on 46 Verified Reviews

4.2 out of 5
77% of guests recommend
4.6 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Sarasota

Posted 10 Jan 2023
Great old world gem. Amazing breakfast and staff couldn’t be more pleasant or accommodating. Front desk staff was truly above and beyond.
5 out of 5
by A verified traveler

Posted 28 May 2022
This is a gem. The hotel is beautifully decorated, with incredible views of the city/mountains and the sea. Loved the indoor spa pool, breakfast, and the super warm, friendly staff always ready to help with a dinner recommendation, calling a cab, or with a story about a local sight. I'm an early riser and avid coffee drinker, and the amazing crew at Astoreca made sure to bring me coffee to my room, every morning. It was divine. Highly recommend. Can't wait to be back!
1 out of 5
by A verified traveler

Not Great for Price

Posted 20 Mar 2020 on Hotels
Service was TERRIBLE! The front desk guy was sooooo rude. He would purposely make you wait at gate. Massage was not great. No head hole so my neck hurt more after.
4 out of 5
by A verified traveler

Pricey but great location

Posted 28 Feb 2020 on Hotels
Very well located and very clean.
5 out of 5
by A verified traveler

Great hotel

Posted 17 Feb 2020 on Hotels
5 out of 5
by A verified traveler

Wonderful hotel in a great city.

Posted 11 Feb 2020 on Hotels
This is an amazing hotel. It is an historical landmark building that formerly was an art college. The staff was friendly and very helpful. The included breakfast was one of the best I have ever seen. The one downside was the lack of air conditioning, so the bedroom was rather warm at night. All together a great place to stay, located in the center of the historic part of a great city.
4 out of 5
by A verified traveler from Burnley UK

Posted 18 Nov 2019
An unusual and attractive building in a good location in the tourist area. Comfortable and spacious room. Nice terrace. A bit overpriced compared to hotels we stayed in elsewhere.
Comment from Hotel Management
20 Nov 2019 by Nathalie Martinez. , Hotel Management
Dear Guest, Thank you for your comment, we are glad that your had an amazing stay with us. We hope to see you back soon in another opportunity. Kind regards.
4 out of 5
by A verified traveler from Guildford

Nice hotel, but.....

Posted 13 Dec 2018 on Hotels
Had a very nice stay at this hotel in the heart of the old town (UNESCO World Heritage site). Nicely located for the restaurants (away from the flat port area). Nicely kept hotel. Only two things let this place down. 1) The quality of breakfast was no where near as good as other hotels in Chile which was strange considering the level this hotel is pitched at. 2). On our last night we hoped to have a couple of drinks on the large hotel balcony overlooking the port only to find the area had all been reserved for a corporate function. (they had most rooms that night so it squeezed the other 5 rooms out)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted 21 Mar 2018
Very happy with choice. Staff very frienly, excellent food great boffet breakfast. Excellent location. Unhappy with bed base jutting out with sharp edges creating risk of leg injury
2 out of 5
by A verified traveler from Santiago, Chile

Beautiful hotel, bad customer service

Posted 8 Jan 2018
Pros: Building and location
Cons: as mentioned...in 100% the customer service
Beautiful hotel, very well located, with excellent infraestructure. However the customer service was very bad, especially from the hotel manager. I was charged with an abusive exchange rate (dollar/peso) of $680/US$ vs the official $605/US$. When asked if it was possible then to pay in dollars, they didnt let me , arguing that if I was Chilean (local), it was not possible. In general also, the treat towards me was not pollite at all.
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