Ratings based on 288 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Great Neck
Posted 17 Apr 2024
by A verified traveler
Bad experience
Posted 24 Feb 2024 on Hotelsby A verified traveler
Posted 30 Jan 2024
A well preserved heritage hotel with helpful staff. The area has lots of hip cafes and restaurants. There is an enormous amount of street art.
Things to be aware of: The hotel is in the hilly part of the old city Valparaiso. You can expect very narrow cobbled streets and very steep climbs with lots of steps. Parking on the street is difficult.
by A verified traveler
More of a BB than a hotel
Posted 9 Jan 2024 on HotelsThis "hotel" is more akin to a BB than a typical hotel. It seems a converted mansion from days gone by. As a result you get aged, small rooms with small beds and tight bathrooms that, along with the common areas, creak and crunch as you and your neighbors walk around. It can be annoying in the middle of the night when your trying to get some sleep. Breakfast on the patio overlooking the bay was a highlight. The location is a high traffic area and that means noise at peak times. The Service was great and the place has its charm but be warned; the noises due to the age of the place and busy tourist location can be a problem.
by A verified traveler
Posted 27 Dec 2023
The building is historic with much character. It does not look new, because it isn't. It is beautiful and interesting. The staff is very kind and breakfast was delightful. We hope to return in the future.
by A verified traveler
Posted 30 Nov 2023 on Orbitz
I didn't like the loft on room 10 because it was right under the terrace cafe so all the chair dragging was loud and right above you. Also, the hotel needs some furniture updating. Staff was great and hotel was very clean. Nice views!
Comment from Hotel Management
30 Nov 2023 by Hotel Gervasoni Hotel , Hotel Management
Good day:We are glad to know that he enjoyed his stay.We look forward to seeing you next time.Greetings
by A verified traveler
Posted 29 Nov 2023 on Orbitz
The old building is full of charm and the view from our room was gorgeous. Breakfast, which was included, was delicious. There is a patio bar with excellent views where one can sit and enjoy the view. The hotel is located in a colorful neighborhood convenient for walking. Super- friendly and accomodaing staff. We'll be back!
Comment from Hotel Management
30 Nov 2023 by Hotel Gervasoni Team, Hotel Management
Good day:We are glad to know that he enjoyed his stay.We look forward to seeing you next time.Greetings
by A verified traveler
Posted 21 Oct 2023
The hotél is añ interesting former mansion filled ŵith antiques. Wheñ one leaves the fro nt door, which is kept locked, one is assaíled by the smell of urine, due to men drinking openly ⁰on the overlook path. NOTE...If ÿou have a lot of heavy luggage, the stairswill make you regret your choice.
Comment from Hotel Management
4 Nov 2023 by Hotel, Hotel Management
Buen día :Gracias por sus comentarios, lamentamos mucho lo sucedido y tomaremos las medidas necesarias para solucionar los problemas mencionados. Toda sugerencia o critica nos ayuda a mejorar cada día mas nuestros servicios.Saludos Hotel Gervasoni
by A verified traveler from Austin
Posted 23 Mar 2023
Staff is great
Comment from Hotel Management
6 Apr 2023 by Tiare S., Hotel Management
thank you very much, we are always improving to deliver the best service.
by A verified traveler
Posted 3 Mar 2023
The location was great to walk around the old part of the city. close to Ascensor and street art on the buildings. Several restaurants near by.
Comment from Hotel Management
6 Apr 2023 by Tiare S., Hotel Management
thank you very much for your comment, we have the privilege of being located in the historic center of the city.
