Ratings based on 378 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Lovely boutique hotel. Staff were so amazing and accommodating. Location is perfect to explore.
by A verified traveler
Posted 31 Mar 2024
This is a great hotel in a really good location in Valletta. We had a deluxe room with a terrace which was clean and very comfortable. Although the terrace faced onto the street the room was very quiet at night. The staff are very polite and helpful. Breakfast in the Grana restaurant was very good. The location of the hotel is excellent, within walking distance of all the sights in Valletta, 10 minutes or so from the bus terminal and only about 15 minutes from the Gozo ferry terminal. I would definitely recommend this hotel.
Comment from Hotel Management
1 Apr 2024 by frontofficemanager, Hotel Management
Dear,Thank you for your fantastic review! We're thrilled to hear that you had a great experience during your stay with us. It's wonderful to know that you found our hotel to be in a really good location and that you enjoyed your deluxe room with a terrace, finding it clean and very comfortable. We're pleased to hear that despite facing onto the street, the room was quiet at night. We're glad you found our staff to be very polite and helpful, and that you enjoyed the breakfast at the Grana restaurant. It's great to know that our hotel's location was convenient for exploring Valletta and its sights, as well as being close to transportation terminals. Thank you for recommending us, and we hope to welcome you back again in the future! If you need anything else or have any further feedback, please feel free to let us know.Alfredo
by A verified traveler
Posted 30 Mar 2024
Had a great time. Thank you for all your services.
Comment from Hotel Management
1 Apr 2024 by frontofficemanager, Hotel Management
Dearmany thanks for leaving us a review
by A verified traveler
Posted 28 Mar 2024
lovely, little hotel. friendly staff
by A verified traveler
Posted 12 Mar 2024
I don't understand why they're writing that they're committed to sustainability and are eco-friendly - we were there 2 nights and got our bed sheets changed and towels changed (we did NOT leave them on the floor), also cleaner threw away the soap bar that we used once and left a new one... Unbelievable... The cleaner has also misplaced the things around the room, like I found a toothpaste inside my backpack in the room (?). The property is nice, but worn out in many places. Our room was on 1st floor and was it was loud - from 7am we could not sleep as the phone was constantly ringing at the reception and the staff was going around cleaning and preparing breakfast - there is completely no isolation at the door. The double bed felt nothing like 5 star hotel bed - very small and not too comfortable. The staff is very friendly and super polite, the location of the place is great.
by A verified traveler
Posted 8 Feb 2024
Staff were very helpful, location was fantastic, breakfast was excellent ( no need for lunch)
Room modern and well cleaned , found the pillows too thick. That was the only negative point.
Comment from Hotel Management
1 Apr 2024 by front office manager, Hotel Management
Dear Kathleen,Thank you for your review! We're delighted to hear that you found our staff very helpful and that you enjoyed our fantastic location. It's great to know that you found the breakfast excellent and that your room was modern and well cleaned. We appreciate your feedback regarding the pillows, and we'll certainly take this into consideration for future improvements. Your satisfaction is important to us, and we're glad that overall, you had a positive experience during your stay with us. We hope to welcome you back again in the future! If you need anything else or have any further feedback, please feel free to let us know.Kind regards
by A verified traveler
Posted 2 Feb 2024
Nice rooms nice location the only real downside that I saw was that they did not have a fitness room.
Comment from Hotel Management
1 Apr 2024 by frontofficemanager, Hotel Management
Dear Jeffrey,Thank you for your review! We're glad to hear that you liked our nice rooms and enjoyed our great location. We appreciate your feedback regarding the fitness room, and we understand the importance of having such facilities available for our guests. While we currently do not have a fitness room, we're always looking for ways to improve and enhance our offerings, and we'll certainly take your suggestion into consideration for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back again in the future! If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. Alfredo
by A verified traveler
Posted 8 Jan 2024
Staff were professional and very friendly. Quiet hotel with comfortable beds. Nice views from balcony. Breakfast menu is amazing. We stayed here for 5 nights and would stay here again next time we are in Valletta!
by A verified traveler from Boston
Posted 6 Jan 2024
Great location in Valletta, wonderful suite with balcony, great shower, comfy bed and quiet despite all the hustle and bustle. Close to bus depot, shopping center, St John Co Cathedral and major attractions. Free water bottle daily and wonderful free breakfast.
Rough towels, poor tea and coffee options, slow elevator, limited TV channels.
Comment from Hotel Management
8 Jan 2024 by The Cumberland Hotel, Hotel Management
Dear esteemed guest,Thank you for taking time to share your feedback with us. Rest assured we took precious note of your feedback and all of the comments you have provided will be used as a tool to improve our services. We certainly look forward to welcoming you back, hopefully in the very near future.Sincere regards,Hotel Operations Manager
by A verified traveler
Posted 4 Jan 2024
