Ratings based on 121 Verified Reviews

3.0 out of 5
62% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Feb 2021
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Feb 2021
2 out of 5
by A verified traveler

Posted 27 Jul 2020
The way to get to the place is dirt, you have to be very cautious and slow. They did not respect the reservation of a double room and they gave me a single, they commented that they had problems with Expedia / Oyo, which I do not agree with being the one affected and even so they did not offer any refund for changing rooms or a note of having paid in the place (they only accept cash and they wanted to charge me more than the reservation). The place in general needs cleaning in the common areas and in the room we found several cobwebs and spiders among other insects (we had to buy insecticide). The place does not have drinks for sale or anything else (it comes with breakfast, of course not for us due to the reservation via Expedia/Oyo), the closest store is 20 minutes road from the place, I recommend taking everything you need to go out as less as possible since the dirt road is not a place you want to drive frequent with your car and have possible damage. They offer grills but I do not recommend it, the bees and flies would not leave you alone! In conclusion, if you are a person used to this environment or are looking for a totally different experience from day to day, this place is for you! For me, I will not return.
Comment from Hotel Management
11 Aug 2020 by Casa Encinares, Hotel Management
Hola, agradecemos tus comentarios y lamentamos profundamente que te hayas llevado esa impresión. Hemos compartido tus comentarios con el equipo encargado para tomar las medidas necesarias y que esto no se vuelva a repetir. Recibe nuestras más sinceras disculpas por los inconvenientes que te pudimos haber causado.
1 out of 5
by A verified traveler from Los Angeles

Posted 6 Jul 2020 on Travelocity
Please do NOT reserve in this place. They cancelled our reservation 1 hour before our check-in. We arrived to the La ruta del Vino with 4 kids (we have reserved 3 rooms) and they call us to let us know that they want us to cancel the reservation because of the "contingency". We expended almost the next 5 hours driving throughout the mountains trying to find a hotel!!!!!!!The weird part is that everything (all hotels) were booked due to 4th of July WEEKEND, and this place was the "ONLY" place that allegedly were force to cancel THE reservation. WE FOUND VERY SUSPICIOUS BECAUSE WE RESERVED AT A NORMAL PRICE/ RATE (not cheap) just normal. At the end we were able to find one room for 3 families!!!!!!!! and paid 3 times more due to this unprofessional people that have no consideration nor respect for human being !!!!!! be very careful if you feel attractive to reserve with this people.
1 out of 5
by A verified traveler

Posted 10 Oct 2019
Way out of the way on a bumpy dirt road. Run down place. Asked for extra bed and said she would look into it. No response. Told coffee and fruit at 7am. Got up at 6 so we could get coffee and fruit before we hit the road. When left at 8am still no coffee or fruit. Why did she say it would be ready at 7am????
Comment from Hotel Management
13 Oct 2019 by Martha, Hotel Management
Hola, lamentamos que su estancia no haya sido de su completo agrado, tomaremos nota de todos sus inconvenientes para que no se vuelva a presentar, solo lo del camino de terraceria es imposible, ya que el viento y las lluvias lo tienen asi, lo mantenemos lo mejor posible pero la naturaleza no se puede controlar, gracias por su comentario y su visita.
5 out of 5
by A verified traveler

Posted 9 Oct 2019 on Hotels
Location is very rustic overall. Staff was very nice and friendly. If you are looking for 5 star hotel, this is not for you. If you want a rustic, clean and quiet location, this is for you. Staff was very nice and friendly. Definitely would come back in the future.
Comment from Hotel Management
11 Oct 2019 by Martha, Hotel Management
Hola George, para nosotros es un gusto que haya disfrutado su estancia, gracias por su comentario y sobre todo por visitarnos, esperamos recibirlo nuevamente
3 out of 5
by A verified traveler

Posted 23 Sep 2019 on Hotels
The place needs some attention, more staff and mainteance and repairs
Comment from Hotel Management
2 Oct 2019 by Victor, Hotel Management
Hola Yesica, su comentario es de mucha ayuda para mejorar los puntos que menciona los cuales tomaremos en cuenta. Gracias por su visita
5 out of 5
by A verified traveler

Lovely retreat

Posted 13 Sep 2019 on Hotels
Nice place. We arrive very late in the hotel play was very kind. We stayed Hours and they did not charge us. Room was very clean
Comment from Hotel Management
15 Sep 2019 by Martha, Hotel Management
Gracias por su visita , para nosotros es importante que nuestros huespedes se vayan satisfechos, esto los invita a regresar nuevamente. Agradecemos su comentario esto nos motiva a seguir mejorando.
4 out of 5
by A verified traveler

Posted 27 Aug 2019
Comment from Hotel Management
29 Aug 2019 by Martha, Hotel Management
Gracias por su visita, esperamos su estancia haya sido de su agrado Saludos
1 out of 5
by A verified traveler

Cancelation

Posted 20 Aug 2019 on Hotels
It was so bad there, we canceled our reservation the minute we walked in. Frogs in the bathroom, in the toilet. No water, No electricity!! Dirt all over the place. Pool did not look at all like on the website. Word of advise, be sure you actually see this place before you advertise it!!!! Bernie Vizcarra
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