Ratings based on 319 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Beautiful place but lack of maintenance.
Taps not flowing properly, dead lightbulbs.
Lack of lighting, very average overall
When checking-in, the staff was amarateurish, wanted my friends to pay for extra people.
Information on expedia about check in was wrong.
Average breakfast, water dispenser was dispensing hot water
Comment from Hotel Management
2 Jun 2024 by HOTEL GAYSER, Hotel Management
THANK YOU FOR YOUR COMMENTS, THEY HELP US IMPROVE, WE ARE SORRY THAT YOU HAD AN AVERAGE EXPERIENCE OF THE ESTABLISHMENT, WE WILL BE VERIFYING EVERY POINT MADE SO THAT IT DOESN'T HAPPEN AGAIN.
by A verified traveler from jamul
Posted 20 May 2024
Hotel a couple of blocks from the park great location.
Comment from Hotel Management
24 May 2024 by HOTEL GAYSER, Hotel Management
GRACIAS POR SUS PUNTUACIONES NOS AYUDAN A MEJORAR
by A verified traveler
Posted 14 Apr 2024
Beds are so old and uncomfortable , the rest s ok
Comment from Hotel Management
27 Apr 2024 by HOTEL GAYSER, Hotel Management
MUCHAS GRACIAS POR SU COMENTARIO,LO TOMAREMOS EN CUENTA PARA SEGUIR MEJORANDO
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
4 Apr 2024 by HOTEL GAYSER, Hotel Management
GRACIAS POR SUS COMENTARIOS NOS AYUDAN A MEJORAR
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
27 Apr 2024 by HOTEL GAYSER, Hotel Management
MUCHAS GRACIAS POR SU COMENTARIO,FUE UN PLACER ATENDERLES.
by A verified traveler
Great employees, location, and room
Posted 7 Mar 2024 on HotelsThe employees I had the pleasure of interacting with were super nice -- I think one who was particularly kind was named Adriel? Not sure I heard him correctly.
Keep in mind that they lock the doors after about 10pm at night and are not a 24-hour hotel. I do not stay out late or party so I had never had to worry about the locked door and never ran into a problem. Regardless, I forgot this fact and was out until close to midnight or 1am one of the nights I was there. It appeared to me that the employee had waited for me to come back, knowing that I would be locked out if he didn't. I DO NOT recommend that you do this or take advantage of their kindness, as my mistake was a true accident, but the employee was very kind and kept telling me not to worry.
After a couple different cities, I picked a "nicer" hotel for my last stop in Valladolid -- this one. It did not disappoint. The room was clean and the floor was spotless, something that I notice and is important to me. There was always hot water for a shower. Breakfast in the morning was out in the open-air center patio and consisted of juice, coffee, fruit (watermelon, canteloupe, and papaya), white bread toast, butter, and jam. They had free purified water all day long.
The location was very walkable but not too close to everything to be loud at night.
I would recommend this hotel to anyone staying in Valladolid.
Comment from Hotel Management
14 Mar 2024 by HOTEL GAYSER, Hotel Management
THANK YOU FOR YOUR COMMENTS, WE ARE PLEASED TO KNOW THAT DURING YOUR STAY EVERYTHING WENT WELL AND THAT YOU ENJOYED YOUR STAY IT WAS A PLEASURE TO SERVE YOU AND PROVIDE YOU WITH THE BEST POSSIBLE SERVICE, FOR US IT IS VERY IMPORTANT THAT GUESTS ARE SATISFIED WITH THE SERVICE PROVIDED SO IT IS A PLEASURE TO RECEIVE VERY POSITIVE COMMENTS ABOUT THE WORK STAFF.WE HOPE TO HAVE A FUTURE BOOKING FROM YOU AGAIN.
by A verified traveler from Leland
Posted 24 Feb 2024
Very clean. Polite and friendly Spanish speaking staff. Conveniently located to the main square and walkable for these retirees from the ADO station. Street noise during the day that quiets at night. Some noise from the hallway and adjoining rooms. Fresh fruit and toast in the lobby each morning. Filtered water to fill bottles and coffee available in the lobby. We had a nice two night stay while visiting the sites of Valladolid.
Comment from Hotel Management
24 Feb 2024 by HOTEL GAYSER, Hotel Management
THANK YOU FOR YOUR COMMENT, WE ARE HAPPY THAT YOUR STAY WITH US WAS GOOD, WE WILL TAKE YOUR COMMENT INTO ACCOUNT TO CONTINUE IMPROVING, IT WAS A PLEASURE TO SERVE YOU, WE HOPE TO HAVE YOUR VISIT AGAIN.
by A verified traveler
Posted 19 Feb 2024
I booked a room at Hotel Gayser 3 months prior to my arrival and requested a room at back of hotel away from the street and any possible traffic noise. I normally do this. On arrival I was given a room closest to the traffic noise. On complaining I was told sorry all booked out. No other rooms free. Apparently few staff understand any English so hotel did not understand or consider my earlier request. Okay some traffic noise anywhere is expected but for the majority of rooms at Hotel Gayser sleep anytime is virtually impossible due to it's location and traffic noise. Sadly all other aspects of the hotel are very good.
Comment from Hotel Management
21 Feb 2024 by HOTEL GAYSER, Hotel Management
THANK YOU VERY MUCH FOR YOUR COMMENTS, WE WILL TAKE IT INTO ACCOUNT TO CONTINUE IMPROVEMENT, REGARDING YOUR REQUEST THE STAFF TOOK IT INTO ACCOUNT SINCE BEFORE YOUR ARRIVAL YOU WERE TOLD BY MESSAGE THAT YOUR REQUEST FOR A QUIET ROOM WAS NOT POSSIBLE SINCE THE THE ROOM THAT YOU RESERVED WE ONLY HAD ON THE GROUND FLOOR WITH A VIEW OF THE STREET AND SINCE ALL THE ROOMS WERE RESERVED WE COULD NOT MAKE THE CHANGE, TO WHICH YOU RESPONDED TO US INFORMING US THAT THERE WAS NO PROBLEM WITH YOU AND THAT YOU WOULD BE OKAY IN THE ROOM YOU RESERVED WHEN ARRIVING AND COMMENTING AGAIN TO US ABOUT HIS REQUEST, HE WAS INFORMED THE SAME THING THAT BEING IN FULL OCCUPANCY, HE COULD NOT BE CHANGED ROOM AND HE WAS OFFERED THE OPTION TO MAKE THE ROOM CHANGE BUT UNTIL HIS THIRD NIGHT SINCE THAT WAS WHEN WE ALREADY HAD THE AVAILABILITY OF THE ROOM THAT YOU REQUIRED, TO WHICH SUCH CHANGE WAS MADE.THE STAFF DOES NOT SPEAK MUCH ENGLISH BUT WE ALWAYS TRY TO FIND A WAY TO COMMUNICATE WITH THE GUESTS, WE THANK YOU FOR THE PATIENCE YOU HAD WITH THE STAFF, WE WILL CONTINUE PRACTICING IT TO IMPROVE. IT WAS A PLEASURE TO SERVE YOU.
by A verified traveler from North Vancouver
Posted 19 Feb 2024
Property is central. It’s a simple property that fits the nice and cheap check marks
Comment from Hotel Management
21 Feb 2024 by HOTEL GAYSER, Hotel Management
THANK YOU FOR YOUR COMMENT WE WILL TAKE IT INTO ACCOUNT TO CONTINUE IMPROVING, WE ARE GLAD THAT YOUR STAY WAS GOOD, IT WAS A PLEASURE TO SERVE YOU.
by A verified traveler
Posted 16 Feb 2024
It was clean and the beds were comfortable. The staff were friendly and helpful. It was loud with lots of very noisy traffic right outside our window and because of that I might not return. No other negative points.
Comment from Hotel Management
18 Feb 2024 by HOTEL GAYSER, Hotel Management
THANK YOU FOR YOUR COMMENT, WE WILL TAKE IT INTO ACCOUNT TO CONTINUE IMPROVING, WE ARE GLAD THAT YOUR STAY WITH US WAS GOOD DESPITE THE INCONVENIENCES, BEING IN A CENTRAL AREA THE STREETS ARE VERY BUSY, IT WAS A PLEASURE TO BE ABLE TO SERVE YOU.
