Ratings based on 413 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
For the price the room and facilities were great. The room was large with an adjoining bathroom which had a separate toilet. The bathroom was huge with a double sink. The art deco theme runs through the hotel and it is very beautiful in the bar restaurant area. Food must be good as it appeared to be all locals eating there. Bar very good value for money and the free too up of wine very welcome. Very friendly staff. Close to the train station, ample parking on the side streets adjacent to the hotel.
Downsides: I’m a wheelchair user, the ramp was at such an acute angle that it was too dangerous. So I had to get help to get up the few steps. The lift is extremely small and barely fit my wheelchair in, I had to pull up the foot rests and mine is a travel electric chair so it’s compact. So if you’re a wheelchair user I would not recommend this hotel. There was food in the mini fridge that was half eaten. The noise aspect was not the other hotel guests it was people who had left local clubs and decided to stand in the street screaming & shouting from 1am to 4am … we could not sleep but not the fault of the hotel staff. So if you need quiet then this may not be the place for you. The very bizarre carpet in the hallways was very strange and really does cause your eyes to deceive you, I dare anyone to attempt to navigate a straight line on it.
Comment from Hotel Management
29 May 2024 by ne, Hotel Management
Madam, Sir, We thank you for taking the time to share your opinion. Even if we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, because they help us to improve our services on a daily basis.We are sorry to hear that your night was disturbed by noise pollution.Please accept, Madam, Sir, our distinguished greetings.
by A verified traveler
Posted 3 Nov 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by Le Grand Hôtel de Valenciennes, Hotel Management
Bonjour, Nous vous remercions pour cette excellente note laissée suite à votre séjour dans notre établissement.En espérant vous revoir pour partager d'autres agréables moments au Grand Hôtel de Valenciennes.
by A verified traveler
Posted 12 Sep 2023 on Hotels
Comment from Hotel Management
3 Oct 2023 by Le Grand Hôtel de Valenciennes , Hotel Management
Bonjour, Nous vous remercions pour cette excellente note laissée suite à votre séjour dans notre établissement.Nous espérons vous revoir prochainement pour passer d'autres agréables moments au Grand Hôtel de Valenciennes.
by A verified traveler
Posted 5 Aug 2023 on Hotels
Comment from Hotel Management
6 Aug 2023 by Le Grand Hôtel de Valenciennes, Hotel Management
Bonjour, Merci pour cette excellente note laissée suite à votre séjour dans notre établissement.En esperant vous revoir pour partager d'autres moments au Grand Hôtel de Valenciennes.
by A verified traveler
Posted 1 Jul 2023 on Hotels
Comment from Hotel Management
11 Jul 2023 by Le Grand Hôtel de Valenciennes, Hotel Management
Bonjour, Merci pour cette note laissée suite à votre séjour dans notre établissement.En espérant vous revoir pour partager d'autres moments au Grand Hôtel de Valenciennes.
by A verified traveler
Posted 15 Feb 2023
Loved this hotel, right opposite the train station.
The staff were friendly and polite. The room was clean and comfortable.
The food in the restaurant was amazing.
Comment from Hotel Management
2 Mar 2023 by Le Grand Hôtel de Valenciennes , Hotel Management
Good morning,We thank you for this pleasant comment following your stay in our establishment.We hope to see you again for another good time at the Grand Hotel de Valenciennes
by A verified traveler
Grand hôtel stay.
Posted 27 Jan 2023 on HotelsJ’ai passé un bon séjour au Grand hôtel. La chambre était correcte et propre. Un bonus pour le restaurant qui était très bon.
Comment from Hotel Management
2 Mar 2023 by Le Grand Hôtel de Valenciennes , Hotel Management
Bonjour, Nous vous remercions pour votre agréable commentaire suite à votre séjour dans notre établissement.Nous espérons vous revoir pour un prochain séjour.Le Grand Hôtel de Valenciennes
by A verified traveler
Central, but old, dirty, not safe
Posted 16 Jan 2023 on HotelsOld, dirty hotel. Staff isn't very friendly to anyone who isn't speaking French. Area which is in front of the Train Station isn't very safe either.
by A verified traveler
Posted 7 Oct 2022
by A verified traveler
A Great Room for the Price
Posted 8 Jun 2022 on HotelsThis is a dowdy old hotel in the center of a regional back-water. The price of the room is so low that it is hard to imagine the hotel being able to do much in the way of improvements. The room we had, was, by far, the most spacious of our trip, and the bathroom had a full jetted tub that must have worked once in a time. It still worked for just a bath or a shower. The hotel is located near some good restaurants.
