Ratings based on 222 Verified Reviews

4.1 out of 5
94% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 16 Jan 2022 on Hotels
Comment from Hotel Management
21 Jan 2022 by Aymeric Bruyère Hermant, Adjoint de Direction, Hotel Management
Cher Client, Merci beaucoup pour votre note suite à votre séjour à l'Ibis Valenciennes. Votre satisfaction est notre meilleure récompense Cordialement
4 out of 5
by A verified traveler

Correct stay

Posted 10 Dec 2020 on Hotels
The room was a bit noisy because it was on the ground floor on the street side. The room seemed a bit old, especially the bathroom that was not so clean... However, everybody was nice and helpful.
Comment from Hotel Management
11 Dec 2020 by Aymeric Bruyère Hermant, Adjoint de Direction, Hotel Management
Dear Camille, Thanks for sharing your thoughts. Thank you for highlighting the kindness of our staff, they will be delighted to learn about it. We have taken note of your remarks concerning cleanliness and noise; our team is available for you 24 hours a day, so it is necessary for your satisfaction that you tell us about this during your stay. Without this, it is true that we can only note your dissatisfaction with regret. Hope to see you again with us Best Regards
3 out of 5
by A verified traveler

Decent hotel

Posted 11 Sep 2020 on Hotels
Comment from Hotel Management
17 Sep 2020 by Aymeric Bruyère Hermant, Adjoint de Direction, Hotel Management
Thank you for your comment We look forward to seeing you again Best Regards
4 out of 5
by A verified traveler

Posted 25 Aug 2020 on Hotels
Staff was very friendly. Good Covid19 prevention measures put in place. Limited choice of food in the restaurant but adequate. Walking distance from the city centre I would come back
Comment from Hotel Management
26 Aug 2020 by Aymeric Bruyère Hermant, Adjoint de Direction, Hotel Management
Dear Sylvain, thank you very much for your comment Very happy that the reception of our teams is agreed to you It's a pleasure to see you again
3 out of 5
by A verified traveler

needs a renovation

Posted 9 Aug 2020 on Hotels
Very friendly staff, decent breakfast (continental). Rooms and especially bath room outdated and needs a renovation. Toilet paper very basic. Good airco and good bed
Comment from Hotel Management
12 Aug 2020 by Aymeric Bruyère Hermant, Adjoint de Direction, Hotel Management
Dear Ruud, Thank you for your comment. We are very happy that the welcome suited you Your satisfaction is our best reward We note your comments on the rooms Hope to see you again with us Best Regards
3 out of 5
by A verified traveler

Posted 19 Aug 2019 on Hotels
Could do with better quality towels and an extra hand towel. Hotel looked tired! Breakfast disappointing. Not enough fresh fruit.
Comment from Hotel Management
20 Sep 2019 by Aymeric Bruyère Hermant, Adjoint de Direction, Hotel Management
Dear John, Thank you for taking time to share this feedback, Do not hesitate to call the front desk during your stay we would have given you a towel if we had Your satisfaction is our best reward. We look forward to welcoming you again in the Ibis Valenciennes Best Regards
5 out of 5
by A verified traveler

Great location near stadium & friendly!

Posted 12 Jun 2019 on Hotels
Super friendly and helpful staff. They were fully decorated for the Women’s World Cup - it is great to see that level of effort. Walking distance to the stadium and convenient to the Tram. I wish they had other nights available during the tournament- I would stay again.
Comment from Hotel Management
23 Jun 2019 by Aymeric Bruyère Hermant, Adjoint de Direction, Hotel Management
Dear Jean, Thank you for your compliments, which means a lot to us. Indeed, we wanted to rise to the occasion of the beautiful event that is the Women's Football World Cup. Valenciennes has the chance to host 6 games. We look forward to welcoming you back to the hotel
2 out of 5
by A verified traveler from South shields

This traveler left a rating score only Posted 19 Jan 2019 on Hotels
3 out of 5
by A verified traveler from Kent UK

Posted 12 Nov 2018
Nice hotel - clean and very pleasant staff. Breakfasts are good value for money BUT beware that smokers gather at exit doors and wall or building. Smell of smoke infiltrates into rooms and smokers loud and laughter until 1 in the morning when we eventually had to telephone reception to ask them to consider other guests and keep the noise down.This has been our third yearly visit as it is nice a convenient for us visiting a War Grave - not any more I am afraid.
4 out of 5
by A verified traveler

Posted 21 Oct 2018 on Hotels
Comment from Hotel Management
30 Oct 2018 by Aymeric Bruyère Hermant, Adjoint de Direction, Hotel Management
Cher Client, Nous sommes ravis que votre séjour se soit déroulé dans les meilleures conditions et d'y avoir contribué par la qualité de notre accueil et de nos services. Que le souvenir de ce lieu ne vous en garde pas trop longtemps éloigné ! Cordialement,
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