Ratings based on 780 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Víctor Monleón, Director., Hotel Management
¡Gracias por la valoración otorgada a nuestro hotel NH Ciudad De Valencia! Un cordial saludo.
by A verified traveler
Posted 25 Mar 2024
Great location and clean. But the AC didn't work the first day and we boiled. And on the second and third day, the AC did work but not enough. When we asked for a pedestal fan, we were refused they don't provide. But we asked because we saw another room get it. Ah well!
Comment from Hotel Management
26 Mar 2024 by Víctor Monleón, Hotel Manager, Hotel Management
Dear guest, Thank you for the trust you have placed in our hotel, NH Ciudad De Valencia and for taking the time to write to us in detail the problems you experienced whilst staying with us.. Please accept our sincere apologies while staying at our hotel. I have brought this to the Mantenaince Manager’s attention and also ensure you that all employees will follow correctly our procedures and standards as, to make every guest feel special and cared, is one of our main premises. Finally, we are grateful that you have given us the opportunity to assure you that the comments are valued and that we look forward to welcoming you back at NH Ciudad De Valencia Yours sincerely
by A verified traveler
Some noise from neighbouring bathrooms
Posted 31 Dec 2023 on HotelsI had a very clean, good size nice room and bathroom, with comfortable bed, good WiFi, a drinks cooler. Some of the decoration will need renewing soon. Sometimes there was loud noise of toilet and shower from neighboring room.
Comment from Hotel Management
5 Jan 2024 by Víctor Monleón,Hotel Manager NH Ciudad De Valencia, Hotel Management
Thank you for staying with us. We try to go above and beyond to make our guests happy and sincerely appreciate your feedback. We hope to welcome you here again!
by A verified traveler
Posted 28 Dec 2023
The breakfast was great. I found the rooms were a bit noisy wit
Comment from Hotel Management
5 Jan 2024 by Víctor Monleón, Hotel Manager NH Ciudad De Valenci, Hotel Management
Thank you for staying with us. We try to go above and beyond to make our guests happy and sincerely appreciate your feedback. We hope to welcome you here again!
by A verified traveler
Business friendly Dog tolerant
Posted 4 Dec 2023 on HotelsGood hotel - particularly for business travel. Food was good, rooms nice, reception staff very welcoming and helpful. A good start and evening. Would describe as dog tolerant rather than dog friendly. No dogs in eating area - no crockery outside eating area - paper tray cups etc. in lobby - which I found slightly insulting. I don't know why, but I found the request/demand to decant tea from ceramic to paper cup, before leaving the restaurant to give it to my wife, a bit demeaning. Two abreast suited and booted business folk jostling us with umbrellas in the lift corridor completed the tail end displeasure of the stay.
Comment from Hotel Management
10 Dec 2023 by Víctor Monleón, Hotel Manager NH Ciudad De Valenci, Hotel Management
Dear guest: Thank you for the trust you have placed in our hotel, NH Ciudad De Valencia and for taking the time to write to us in detail the problems you experienced whilst staying with us.. Please accept our sincere apologies for the treatment received on behalf of our staff while staying at our hotel. I have brought this to the Front Desk Manager’s attention and also ensure you that all the Front Desk Employees will follow correctly our procedures and standards as, to make every guest feel special and cared, is one of our main premises. Finally, we are grateful that you have given us the opportunity to assure you that the comments are valued and that we look forward to welcoming you back at NH Ciudad De Valencia Yours sincerely
by A verified traveler
Posted 26 Nov 2023
Run down hotel in a non touristic area. Good location for workers, plenty of cheap local bars to have “Almuerzo Valenciano” nearby. Near the Port and the Grau areas. Metro and buses close by.
Hotel is run down, furniture is old, mattresses make you feel every single spring on your back. Rooms need renovations. Lobby is ok.
Comment from Hotel Management
4 Dec 2023 by Víctor Monleón, Hotel Manager NH Ciudad De Valenci, Hotel Management
Thank you for staying with us. We try to go above and beyond to make our guests happy and sincerely appreciate your feedback. We hope to welcome you here again!
by A verified traveler
Posted 25 Nov 2023
Close cafe and bars
Comment from Hotel Management
4 Dec 2023 by Víctor Monleón, Hotel Manager NH Ciudad De Valenci, Hotel Management
Thank you for staying with us. We try to go above and beyond to make our guests happy and sincerely appreciate your feedback. We hope to welcome you here again!
by A verified traveler
Fabulous hotel Valencia
Posted 19 Nov 2023 on HotelsReally enjoyable 4N stay Oct23, ahead of Valencia media marathon. Great breakfast options and service by lovely Lota(?) (also great as barlady in evening). Good location for Cuidad des artes, amazing Turia and beach area. Great power shower too. Overall excellent and recommend it !
Comment from Hotel Management
4 Dec 2023 by Víctor Monleón, Hotel Manager NH Ciudad De Valenci, Hotel Management
Thank you for staying with us. We try to go above and beyond to make our guests happy and sincerely appreciate your feedback. We hope to welcome you here again!
by A verified traveler
Posted 1 Nov 2023 on Hotels
Comment from Hotel Management
12 Nov 2023 by Víctor Monleón, Director., Hotel Management
¡Gracias por la valoración otorgada a nuestro hotel NH Ciudad De Valencia! Un cordial saludo.
by A verified traveler
Posted 1 Nov 2023 on Hotels
Comment from Hotel Management
12 Nov 2023 by Un cordial saludo. Víctor Monleón, Director., Hotel Management
¡Gracias por la valoración otorgada a nuestro hotel NH Ciudad De Valencia!
