Ratings based on 975 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 19 May 2024
Well located with a short metro ride into the centre (The metro station is at the end of the street). Found the staff to be unhelpful and that as guests, we were treated like we were an inconvenience to them.
There are some really great dining options within a couple of minutes walk from the hotel.
Comment from Hotel Management
21 May 2024 by Ray García, Guest Experience Manager - Meliá Valen, Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.We're delighted to hear that our hotel's location and proximity to excellent dining options enhanced your stay. Our commitment to offering a premium room experience is reflected in the cleanliness you've highlighted, and we take pride in the condition of our facilities. However, it concerns us to learn about your perception of our service culture. Our team strives to treat every guest with the utmost respect and attentiveness, and we apologize if we fell short in delivering this during your visit. Rest assured, we are dedicated to providing a welcoming atmosphere where every guest feels valued.We hope to welcome you back. Best wishes,Ray García, Guest Experience Manager - Meliá Valencia
by A verified traveler
Posted 17 May 2024
by A verified traveler
Posted 10 May 2024
Clean and pleasant hotel. Away from the busy centre of Valencia
Comment from Hotel Management
11 May 2024 by Ray García, Guest Experience Manager - Meliá Valen, Hotel Management
Dear Sir,Thank you for sharing your experience with us.We are delighted to hear that you appreciated the cleanliness and tranquil ambiance of our hotel, away from the hustle and bustle of Valencia's center. It's wonderful to know that our service and room amenities contributed positively to your stay. Our team strives to deliver a premium room experience, and your satisfaction is a testament to our service culture. We hope you had the chance to enjoy the gastronomic experiences at our Socarrat Restaurant or the signature cocktails at Varsovia.We are looking forward to welcoming you again. All the best!Ray García, Guest Experience Manager - Meliá Valencia
by A verified traveler
Posted 8 May 2024
AC wasn't working at all and I asked two times to solve the problem no action taken
Comment from Hotel Management
10 May 2024 by Ray García, Guest Experience Manager - Meliá Valen, Hotel Management
Dear Sir, Thank you for taking the time to share your review.We regret to hear about the challenges you faced with the air conditioning during your stay; rest assured that our team is dedicated to ensuring the comfort and satisfaction of our guests. While our accommodations boast a high standard of air conditioning availability, as noted in the context, we apologize that this was not reflected in your room experience. We value your input on cleanliness, hotel condition, service, and room amenities, and we strive to provide a high-quality environment that aligns with our service culture.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Ray García, Guest Experience Manager - Meliá Valencia
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 2 May 2024
The room was nice and they did keep it clean. It just was very impersonal and corporate. I was unaware how far the location was from everything and gaining cabs to and from was difficult. The shower pressure was the best part of this stay.
Comment from Hotel Management
3 May 2024 by Ray García, Guest Experience Manager - Meliá Valen, Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.We're delighted to hear that you enjoyed the impeccable shower pressure during your stay, a testament to our commitment to a superior room experience. It's also gratifying to know our team’s dedication to cleanliness met your expectations. We understand your concerns regarding the hotel's location and the convenience of transportation; our location opposite the Valencia Congress Centre is indeed chosen for its proximity to various attractions and amenities. We regret any inconvenience you faced in securing cabs, and we're always ready to assist our guests with transportation options to ensure a seamless experience. Please rest assured that while the impersonal feel you perceived is not reflective of our service culture, we continuously strive to provide a warm and personalized experience to all our guests.We hope to welcome you back. Best wishes,Ray García, Guest Experience Manager - Meliá Valencia
by A verified traveler
Posted 1 May 2024
by A verified traveler from Albertson
Posted 18 Apr 2024
Very nice hotel, nice places to eat near by.
Comment from Hotel Management
20 Apr 2024 by Daniel Fernández - Guest Experience Coordinator, Hotel Management
Dear Victor,Thank you very much for this kind review.We're delighted to know that our room amenities met your expectations, providing a 100% satisfactory room experience. Our team takes great pride in offering a service culture that ensures every guest feels taken care of. Additionally, it's wonderful to hear that the nearby gastronomic experiences added to the enjoyment of your stay.We look forward to a return visit from you in the future.Best wishes,Daniel Fernández - Guest Experience Coordinator
by A verified traveler
Posted 17 Apr 2024
