Ratings based on 967 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Very nice
Comment from Hotel Management
10 Jun 2024 by Jose Manuel Alvarez, ILUNION Aqua Hotels Director, Hotel Management
Dear Daile,First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations.We will pass on your kind words to our entire team. We hope to welcome you again in the near future at any of the hotels of our company ILUNION Hotels.Receive a cordial greeting,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director
by A verified traveler
Posted 7 Jun 2024
The location is amazing, make sure you get out an walk across the street.
Comment from Hotel Management
10 Jun 2024 by Jose Manuel Alvarez, ILUNION Aqua Hotels Director , Hotel Management
Dear Anastasia,First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations.We will pass on your kind words to our entire team. We hope to welcome you again in the near future at any of the hotels of our company ILUNION Hotels.Receive a cordial greeting,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director
by A verified traveler
Posted 6 Jun 2024
The facility was very outdated. The beds were very hard and uncomfortable. We had 2 rooms one had the shower head that was broken and the other room window must have been cracked or broken because I heard a whistling sound all night every couple of seconds this has never happened to me so I had to record it, I couldn’t sleep until past 4 in the morning. The staff on the other hand was very nice and tried to help by switching my room. Unfortunately it’s a poor hotel so I would not recommend or stay in this hotel again. I would not rate it a 4 star hotel.
Comment from Hotel Management
10 Jun 2024 by Hotel Director, Hotel Management
Dear Gabriel,First of all, we want to thank him for having dedicated part of his time to evaluating his experience with us and we appreciate his constructive comments so we can continue improving every day. We will pass on your comments to the rest of the departments to find out what could have happened and correct everything that is in our power.Without further ado, thank you for the trust placed in us and we hope to welcome you again.He receives a cordial greeting,Hotel Director
by A verified traveler from Miami
Posted 5 Jun 2024
Good location, friendly staff, convenient shopping and dining
Comment from Hotel Management
5 Jun 2024 by Jose Manuel Alvarez, ILUNION Aqua Hotels Director, Hotel Management
Dear Elmer,First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations.We will pass on your kind words to our entire team. We hope to welcome you again in the near future at any of the hotels of our company ILUNION Hotels.Receive a cordial greeting,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director
by A verified traveler
Posted 1 Jun 2024
Service
Comment from Hotel Management
10 Jun 2024 by Jose Manuel Alvarez, ILUNION Aqua Hotels Director, Hotel Management
Dear Peter,First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations.We will pass on your kind words to our entire team. We hope to welcome you again in the near future at any of the hotels of our company ILUNION Hotels.Receive a cordial greeting,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director
by A verified traveler
Posted 25 May 2024
This is a fantastic hotel located very close to the Oceanographic, one of Valencia’s top attractions. It’s attached to a shopping centre where there is a Mercadona, a great supermarket similar to Sainsbury’s in quality/price. The shopping centre also has a decent bookstore, a Zara shop and a Lego shop where kids can play for free. Valencia is a city designed for walking. I’m in my 50s, so this was a great opportunity to do plenty of exercise just by walking around (it took us about 45 minutes to walk to the city centre from the hotel). I travelled with my partner and little one (2 years-old) and didn’t need to buy the Valencia card. The only issue with the hotel (not their fault apparently) is that the reservation was made for 1 queen bed and 1 single bed, and we’re given 3 single beds. If you’re a parent with a very young child, you know that this is impractical. We spoke to the person in reception who thought putting two beds together was the solution. Again, if you’ve ever tried to do this, then you know this is impractical because of the gap in the middle. In the end, we’re given the type of room I originally booked/paid for the next day, which was great. They could have offered a free breakfast that morning for the inconvenience, but perhaps that’s not their customer service mentality, so fair enough. Aside from this issue the first night, we had a great experience in this hotel.
Comment from Hotel Management
27 May 2024 by Jose Manuel Alvarez, ILUNION Aqua Hotels Director, Hotel Management
Dear Raul,First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations. We will pass on your kind words to our entire team. We hope to welcome you again in the near future at any of the hotels of our company ILUNION Hotels. The type of room is subject to availability. However, if you had informed the hotel reception they would have solved the problem. Receive a cordial greeting, Sincerely, Jose Manuel Alvarez Galindo, ILUNION Aqua Hotels Director
by A verified traveler
Posted 20 May 2024
Nice modern hotel in a great area. Very convenient for fbus links into the city.
Poor room facilities, no tea and coffee making available, neither the use of an iron. The hotel does offer laundry / ironing services at very expensive rates
Comment from Hotel Management
27 May 2024 by Jose Manuel Álvarez ,Director Hoteles ILUNION Aqua, Hotel Management
Estimado Ricardo, En primer lugar, quisiéramos agradecerle las molestias que se ha tomado en transmitir su opinión sobre la estancia en nuestro hotel. Tomamos nota de sus sugerencias para poder trabajar con el equipo sobre los puntos de mejora que nos comenta y trataremos de seguir mejorando día a día. Nuestro equipo seguirá trabajando y esforzándose para que en su próxima estancia cubramos sus expectativas. Esperamos volver a recibirle en nuestro establecimiento o cualquiera de nuestra compañía. Reciba un cordial saludo, Jose Manuel Álvarez Galindo, Director Hoteles ILUNION Aqua
by A verified traveler from Burnaby
Posted 16 May 2024
Property is above a mall and restaurants. Parking below property was easy but with a charge. Hotel was clean, comfortable and quiet.
Comment from Hotel Management
5 Jun 2024 by Jose Manuel Alvarez, ILUNION Aqua Hotels Director, Hotel Management
Dear Gary,First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations.We will pass on your kind words to our entire team. We hope to welcome you again in the near future at any of the hotels of our company ILUNION Hotels.Receive a cordial greeting,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director
by A verified traveler
Posted 5 May 2024
Great lication, will become a member.
Comment from Hotel Management
8 May 2024 by Jose Manuel Alvarez, ILUNION Aqua Hotels Director, Hotel Management
Dear Silvia,First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations.We will pass on your kind words to our entire team. We hope to welcome you again in the near future at any of the hotels of our company ILUNION Hotels.Receive a cordial greeting,Sincerely,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
8 May 2024 by Jose Manuel Alvarez, ILUNION Aqua Hotels Director, Hotel Management
Dear Paul,First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations.We will pass on your kind words to our entire team. We hope to welcome you again in the near future at any of the hotels of our company ILUNION Hotels.Receive a cordial greeting,Sincerely,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director
