Ratings based on 280 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
This was a night stop for a long journey. The hotel accepts dogs, has free parking, comfortable, quiet rooms, and a good restaurant. It met our needs. We did not visit the centre of Valence, so it's location close to the motorway was convenient for us. The evening meal in the restaurant was great. You need to book, though; it's very popular.
We were not disturbed by the building work on the new spa, perhaps because of a public holiday. Some might want to check whether the construction working hours are likely to disturb their stay. The spa will be great when it's finished, I'm sure.
We were very happy with our stay and would definitely consider staying again.
by A verified traveler
Posted 26 Apr 2024
Very nice hotel. We got in late and left early, but the breakfast was very nice.
Comment from Hotel Management
27 Apr 2024 by The reception team, Hotel Management
Dear Madam,Thank you very much for taking time out of your day to give us much valued feedback. We are so happy to hear you enjoyed your stay. Thank you also for pointing out the quality of our breakfast. We are glad you chose to stay with us and look forward to seeing you again real soon. Best regards
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
8 Apr 2024 by La réception, Hotel Management
Merci d'avoir pris le temps de donner une note à votre dernier séjour vec nous. Nous sommes heureux de voir que ce dernier s'est bien passé.Au plaisir de vous recevoir de nouveau !
by A verified traveler
Posted 11 Dec 2023
Comment from Hotel Management
27 Jan 2024 by La réception, Hotel Management
Bonjour,Merci d'avoir pris le temps de donner votre avis suite à votre récent séjour. Nous espérons avoir le plaisir de vous recevoir de nouveau au Clos Syrah.Belle journée à vous !
by A verified traveler
Posted 5 Jul 2023 on Orbitz
Comment from Hotel Management
8 Jul 2023 by La réception, Hotel Management
Dear guest, thank you for taking the time to write a review. We are delighted that you enjoyed our establishment. We will share your kind comments with each department concerned. We wish you a good day and hope to see you soon! Yours sincerely, The reception team
by A verified traveler
Ad redesign
Posted 24 Nov 2022 on HotelsThe receptionist on arrival was extremely helpful and breakfast was excellent.
Since our last stay, the rooms had been redesigned. Some idiotic architect had thought it was a good idea to put the basin and shower in an open area at the back of the room. Who wants a steam filled bedroom? There’s also a huge TV screen that rises up from the bottom of the bed.
Comment from Hotel Management
27 Nov 2022 by Louanne, Hotel Management
Dear Customer, Thank you for taking the time to share your stay at Best Western Plus Clos Syrah ****. Your satisfaction is our priority and your feedback helps us continually improve our equipment and service. Thank you for pointing out the quality of our breakfast. We are sorry that our bathroom was not to your liking. For the next time, you can choose the Standard or Superior room, these rooms have closed bathroom. Looking forward to welcoming you again, Regards, The reception team
by A verified traveler
Posted 29 Aug 2022 on Hotels
Comment from Hotel Management
1 Sep 2022 by Barbara, Hotel Management
Dear , Thank you for your feedback! We are delighted to hear we had a positive impact on your trip. We look forward to your next stay with us. Thank You.
by A verified traveler
Posted 12 Jun 2022 on Hotels
Comment from Hotel Management
14 Jun 2022 by Barbara, Hotel Management
Bonjour, Merci d'avoir pris le temps de partager votre expérience. Nous sommes heureux d'apprendre que votre séjour ait été satisfaisant et agréable. Au plaisir de vous recevoir de nouveau, Cordialement, La réception
by A verified traveler
Difficult to find!
Posted 3 Apr 2022 on HotelsThe hotel was fine, but two problems. It is difficult to find at night - no signage. The basin in our room did not work properly and was smelly. The staff gave us a refund for this. Excellent food in the restaurant and helpful staff.
Comment from Hotel Management
5 Apr 2022 by Barbara, Hotel Management
Dear customer, Thank you for taking the time to share your stay at Best Western Plus Clos Syrah ****. Your satisfaction is our priority and your feedback helps us continually improve our equipment and service. We have taken good note of your remarks and apologize again for the incovenience concerning the basin. We are very glad that you liked the restaurant and our friendly team. Looking forward to welcoming you again, Best Regards, The Reception
by A verified traveler
One night stay and dinner
Posted 10 Jan 2022 on HotelsExcellent, only minus quite an expensive dinner
Comment from Hotel Management
11 Jan 2022 by Barbara, Hotel Management
Dear customer, Thank you for taking the time to share your stay at Best Western Plus Clos Syrah ****. Your satisfaction is our priority and your feedback helps us continually improve our equipment and service. Thank you for pointing out the quality of our establishment. We are sorry to hear that you found the diner quite expensive, we are working with the best quality product. Looking forward to welcoming you again, Best Regards, The Reception
