Ratings based on 974 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Owner was amazing!
Comment from Hotel Management
12 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Nyah,We're thrilled to hear that you found our owner amazing! At our Sleep Inn & Suites in Valdosta, we strive to provide exceptional service and hospitality to all our guests. Our dedicated team works tirelessly to ensure that every aspect of your stay exceeds expectations. Your kind words are a testament to our commitment to delivering memorable experiences. We hope to have the pleasure of welcoming you back again soon.
by A verified traveler
Posted 8 Jun 2024
the staff is awful. It took us over 30 minutes to get checked in for a prepaid room. Complete incompetence
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Christy,We apologize for any inconvenience you experienced during check-in. Your feedback will be shared with our team for further improvement in our service standards. We appreciate your patience and understanding.
by A verified traveler
Posted 28 May 2024
DISCLAIMER: The staff was very friendly and accommodating for my 3 night stay.
However the property is old and some of the amenities listed were not available.
Check in was easy the clerk that checked me in was very nice. The room was a standard room with 2 queen beds so no complaints there.
However our room never got serviced by housekeeping not even to give us clean towels. I’m not making a big fuss over them cleaning the room but we definitely needed new towels every day.
They advertised laundry facilities but they were not available to me and that was one of the main reasons I chose to stay there so I wouldn’t have to take a ton of dirty clothes home. Lastly there were supposed to be vending machines on each floor. There were not and the one they had on the 1st floor hardly worked. Again the staff was friendly and accommodating I just don’t agree with the price that I paid with what the hotel had to offer.
Comment from Hotel Management
28 May 2024 by Guest Relations Specialist, Hotel Management
Hi LaToya,We appreciate your feedback and are glad to hear that you found our staff friendly and accommodating during your stay at Sleep Inn & Suites Valdosta. While we strive to provide a comfortable experience for all our guests, we regret any inconvenience you encountered regarding the availability of certain amenities and the maintenance issues you experienced. Please be assured that we take your comments seriously and will address them with our team to ensure we maintain the high standards we aim for. We value your patronage and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 25 May 2024
Mold and gross and they had no blankets for the pull out couch I had to go buy one. Have to put a 100 dollar deposit plus play for the hotel.
Comment from Hotel Management
26 May 2024 by Guest Relations Specialist, Hotel Management
Hi Ashley,We're truly sorry to hear about your experience with us at Sleep Inn & Suites Valdosta, and we appreciate you taking the time to share your concerns. Our team takes cleanliness seriously, and we conduct regular inspections to ensure our rooms meet the highest standards. Regarding the blankets, we regret any inconvenience caused and encourage guests to promptly notify us of any issues during their stay so we can address them accordingly. As for the deposit, it's a standard procedure in many hotels to ensure the protection of our property and cover any incidental expenses. We strive to provide a comfortable and enjoyable stay for all our guests and will continue to work diligently to meet and exceed expectations.
by A verified traveler
Posted 23 May 2024
Staff was bad
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Ryan, We're disheartened to hear about your unpleasant experience. Your feedback is valuable to us as we strive to continuously enhance our services. Please reach out to our management team to discuss your concerns further.
by A verified traveler
Posted 21 May 2024
Roaches in room
by A verified traveler
Posted 20 May 2024
When I arrived to the room I was told my reservation had been canceled due to nonpayment from Expedia. After sitting in the lobby and calling Expedia we learned that the staff were negligent or not trained properly on how to book reservations using the discounted rate through Expedia. However, The staff called his manager and she quickly walked him through how to book the reservation. This shows lack of leadership and lack of training on the management at the hotel. Overall the entire was very nice and helpful, in fact they always spoke and asked if they could do anything for you each time you walked by the front desk. The pillows on the bed were too soft and the room could use a good deep cleaning and minimal repairs. The AC/heating unit did not work properly and the mirror in the bathroom was propped up with rocks to hold it in place. Could add boiled eggs for breakfast. Other than that my stay was good.
Comment from Hotel Management
20 May 2024 by Customer Care Team, Hotel Management
Dear Tenisha, thank you for sharing your detailed feedback. We're glad to hear that despite the initial reservation issue, our staff was able to resolve it and continued to be helpful and attentive throughout your stay. However, we apologize for the inconvenience caused by the booking confusion and appreciate your patience. Your comments regarding the need for better training and leadership have been noted and will be handled to prevent future occurrences. We're also sorry to hear about the issues with the pillows, the cleanliness and condition of the room, and the malfunctioning AC/heating unit. Your suggestion to include boiled eggs for breakfast is appreciated and will be considered. We value your feedback and are committed to making improvements. We hope to welcome you back for an even better experience in the future.Best Regards,Guest Experience Team
by A verified traveler
Posted 17 May 2024
Habitaciones oscuras, húmedas, y con mala presencia; nada era como en las fotos de internet: el aire acondicionado de la primera habitación que me asignaron no servía así que me movieron a otra; el agua de la ducha estaba fría; no me volvería a quedar en ese lugar, la experiencia no fue grata; encima cobran un depósito de 100 dólares y el lugar no es ni medianamente bueno…
Comment from Hotel Management
20 May 2024 by Guest Relations Specialist, Hotel Management
Hi Rafael,Thank you for choosing Sleep Inn & Suites Valdosta. We sincerely apologize for the inconvenience you experienced during your stay. Our team strives to provide accurate representations of our rooms online, however, we understand that discrepancies can occur. Regarding the issues with the air conditioning and water temperature, we regret any discomfort caused and assure you that these matters will be addressed promptly. We value your feedback and will use it to improve our services. Regarding the deposit, it's a standard procedure aimed at ensuring the security of our property, and we appreciate your understanding.
by A verified traveler from Johnsburg
Posted 16 May 2024
Comment from Hotel Management
6 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Marilyn,I'm sorry to hear that your experience with us at Sleep Inn & Suites Valdosta wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
by A verified traveler
Posted 8 May 2024
Did the job. Stains on the sofa which I cleaned off so we could sit down. Mattress not the best but not the worst. Tub was nice. Breakfast was pretty good. Staff was nice. We has noisy upstairs neighbors til wee hours of the a.m.
Comment from Hotel Management
9 May 2024 by Guest Relations Specialist, Hotel Management
Hi Pamela,We appreciate your feedback and are glad to hear that overall, your stay at our Sleep Inn & Suites in Valdosta was satisfactory. Regarding the stains on the sofa, we apologize for any inconvenience caused but are pleased to know you were able to address them. While we strive to maintain high standards, we understand that preferences for mattresses can vary. It's great to hear that you enjoyed the tub and found the breakfast satisfactory. We'll also make sure to address any noise disturbances promptly to enhance the comfort of our guests' stay.
