Ratings based on 61 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
The staff was great and the view from our room of the river was great.
by A verified traveler
Posted 13 Apr 2024
Since the change in administration I love this hotel Puerta del Sur. Friendly and respectful staff, good amenities, amazing views of the river and Cau-cau bridge. Good breakfast. No spiders and mosquitoes as it was in the past. I fully recommend this one special when you book thru Expedia, much cheaper than by the front desk.
Comment from Hotel Management
18 Apr 2024 by Pamela Badilla, Gerente, Hotel Management
¡Hola Eduardo!Muchas gracias por tu fantástica reseña y por recomendarnos. Nos alegra enormemente saber que has disfrutado de la nueva atmósfera del Hotel Puerta del Sur, así como de nuestras instalaciones y el desayuno. Trabajamos duro para ofrecer una experiencia inolvidable a nuestros huéspedes, y tu comentario nos motiva a seguir mejorando. Estamos encantados de que hayas notado las mejoras desde el cambio de administración y que hayas podido apreciar las impresionantes vistas del río y el puente Cruces.Esperamos tener el placer de darte la bienvenida nuevamente muy pronto.
by A verified traveler
Posted 7 Feb 2024 on Hotels
Comment from Hotel Management
7 Feb 2024 by Pamela, Hotel Management
Buen dia Letizia , nos alegramos de haberles tenido en nuestro hotel.Agradecemos su comentario .Esperamos sea hasta una próxima oportunidad!!
by A verified traveler
Posted 28 Nov 2023
Clean hotel and well located
But during our stay, an electricity shutfown occurs from 20:00 hrs until 12:00 am next day.
So I expected some courtesy from the hotel (discount or bonus for the next stay),but nothing of that happens.
Comment from Hotel Management
4 Dec 2023 by Paula Anrique, Hotel Management
Dear Enrique,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced during your visit. Your comfort and satisfaction are of the utmost importance to us.We are excited to inform you that our hotel is currently undergoing renovations. These improvements encompass our public and green areas, guest rooms, and service offerings, all aimed at enhancing the overall guest experience at our hotel.As discussed in our conversation today, we are delighted to extend to you a complimentary night's stay, complete with breakfast (subject to availability), as a gesture of our commitment to your satisfaction.We are eagerly looking forward to the opportunity to host you again and provide an experience that not only meets but exceeds your expectations.Warm regards,
by A verified traveler
Nice hotel
Posted 3 Oct 2023 on HotelsIt's a nice hotel, well located, very quiet and beautiful view of the river.
Comment from Hotel Management
12 Oct 2023 by Pamela, Hotel Management
Eduardo,Thank you for sharing your opinion with us. We hope to see you again..Best regards
by A verified traveler from Chula Vista
Posted 26 Sep 2023 on Orbitz
Showed up a little early and the clerk had already our room available for us. Very clean and quiet, I really love this place, the view is spectacular.
Best breakfast ever with fresh bread, and pastries. Staff very friendly. Definitely I'll come back.
Comment from Hotel Management
28 Sep 2023 by Pamela Badilla, Hotel Management
We are happy to respond to our guests' expectations and combine ourselves with this beautiful place. We wait for you.Thanks
by A verified traveler
Nice hotel with river view
Posted 9 Sep 2023 on HotelsNice hotel with river view. They control the temperature of the room and mattress is just standard. You depend on other visitors behave since the acoustic isolation is not great but there's no street noise. The restaurant was not open but there are good options around 10 minutes walking. Overall, I would recommend it.
Comment from Hotel Management
18 Sep 2023 by Pamela, Hotel Management
Eduardo , muy buenas tardesAgradecemos sus observaciones las que consideraremos para mejorar la experiencia.Prontamente estaremos otorgando servicio de restorán. Lo invitamos a visitar nuestra pagina web para enterarse de los proyectos venideros. Esperamos volver a tenerle por en nuestro Hotel.Quedo a disposición Pamela Badilla / Gerente de Hotel Puerta del Sur
by A verified traveler
Posted 14 Mar 2019 on Hotels
Recommended
for Everyoneby A verified traveler from Arizona, USA
Nice hotel
Posted 28 Sep 2017
Pros: The grounds were beautiful and staff accommodating.
Cons: There was no restaurant available when we stayed; it was being renovated.
Location: Beer brewery; botanical grounds; fish market.
We enjoyed our stay at the hotel although we must have visited in the off season because there weren't many guests. The hotel staff was extremely friendly and helpful although we experienced a language barrier so did not find out everything we could have if we spoke Spanish.
The grounds are excellent with beautiful plants, a pool/spa and bar and a launch on the river.
We thought the beds comfortable and bathroom spacious.
We were disappointed that the cable was limiting to non-Spanish speakers.
by A verified traveler
Top hotel in beautiful grounds.
Posted 29 Jan 2017 on HotelsGreat place for relaxation, peace and quiet. Unfortunately we were unable to make use of the facilities as we were only passing through on an overnight stay. Would thoroughly recommend this as one of the better hotels we stayed in.
