Ratings based on 975 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
I requested for an adapted room upon reservations and followed up by calling the hotel directly. Upon arrival they told me all their adapted rooms were booked and that there was no record of my call in their system when I was specifically told by the receptionist they see my request and they will do something about it, the room they gave us was too small for a wheelchair could not get around easily. Washroom pipes smelled could not shower/bathe. They offered us another room with more beds but was told the A/C does not work.
by A verified traveler
Posted 24 Apr 2024
Bed sheets not changed not 1 but 2 of our beds! Pillow case had so many hairs on it & the cleaners only turned it around assuming no one will notice it.
Didn’t even get a discount after 2 complaints
Comment from Hotel Management
30 Apr 2024 by Hotel Forestel, Hotel Management
We would like to thank you for taking the time to fill out our customer questionnaire following your stay in our hotel. We are very sorry to hear that you are disappointed with your stay. We have taken good note of all your comments and would like to apologize for the inconvenience caused. Thank you for your understanding and for helping us to improve the quality of our service. With all our very best regards The Management
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Francis Reception, Hotel Management
Je vous remercie d’avoir pris le temps de nous faire part de vos impressions à la suite de votre visite. Je suis très heureux de constater que votre visite a été à la hauteur de vos attentes, nous espérons vous accueillir à nouveau prochainement dans notre établissement. Je vous prie de croire en mes respectueuses salutations.
by A verified traveler
Posted 9 Apr 2024
It had this smell, like old wet smell, probably from the carpet. That was it
Comment from Hotel Management
10 Apr 2024 by Francis Reception, Hotel Management
We would like to thank you for taking the time to fill out our customer questionnaire following your stay in our hotel. We are very sorry to hear that you are disappointed with your stay. We have taken good note of all your comments and would like to apologize for the inconvenience caused. Thank you for your understanding and for helping us to improve the quality of our service. With all our very best regards
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Francis Reception, Hotel Management
We would like to thank you for taking the time to fill out our questionnaire and are extremely pleased to hear that you enjoyed your stay at the Forestel. Your satisfaction and your comments are an encouragement to us in the pursuit of making each visit a memorable one. We look forward to the pleasure of welcoming you back to our establishment. Yours Sincerely
by A verified traveler
Posted 6 Apr 2024
Very good
Comment from Hotel Management
9 Apr 2024 by Francis Reception, Hotel Management
We would like to thank you for taking the time to fill out our questionnaire and are extremely pleased to hear that you enjoyed your stay at the Forestel. Your satisfaction and your comments are an encouragement to us in the pursuit of making each visit a memorable one. We look forward to the pleasure of welcoming you back to our establishment. Yours Sincerely
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
3 Apr 2024 by Francis Reception, Hotel Management
Je vous remercie d’avoir pris le temps de nous faire part de vos impressions à la suite de votre visite. Je suis très heureux de constater que votre visite a été à la hauteur de vos attentes, nous espérons vous accueillir à nouveau prochainement dans notre établissement. Je vous prie de croire en mes respectueuses salutations.
by A verified traveler
Posted 17 Mar 2024
Always Consistent
Comment from Hotel Management
13 Apr 2024 by Hotel Forestel, Hotel Management
We would like to thank you for taking the time to fill out our questionnaire and are extremely pleased to hear that you enjoyed your stay at the Forestel. Your satisfaction and your comments are an encouragement to us in the pursuit of making each visit a memorable one. We look forward to the pleasure of welcoming you back to our establishment. Yours Sincerely, The Managing Director
by A verified traveler
Posted 7 Mar 2024
Great place.
Comment from Hotel Management
13 Apr 2024 by Hotel Forestel, Hotel Management
We would like to thank you for taking the time to fill out our questionnaire and are extremely pleased to hear that you enjoyed your stay at the Forestel. Your satisfaction and your comments are an encouragement to us in the pursuit of making each visit a memorable one. We look forward to the pleasure of welcoming you back to our establishment. Yours Sincerely, The Managing Director
