Ratings based on 646 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
*
Comment from Hotel Management
4 Jun 2024 by Christi, Hotel Management
Hello Maria, thank you for taking time to share a Star Review for your most recent stay at Grand Hyatt Vail. I trust you enjoyed your stay. We look forward to welcoming you back again soon. Best Regards, Christi
by A verified traveler
Posted 1 Jun 2024
It was great!
Comment from Hotel Management
2 Jun 2024 by General Manager, Hotel Management
Dear Danielle, Thank you for letting us know your visit to Grand Hyatt Vail was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Sincerely,Kevin ShieldsGeneral Manager
by A verified traveler
Posted 29 Apr 2024
The hotel itself is beautiful, but the service left much to be desired. From the first impression with valet not even bothering to open the door or assist with bags, to the less than pleasant bartender in the restaurant for lunch, to things as simple as not having paper cups in the room and housekeeping not responding to the requests, it felt more like an imposition than a vacation. It is clear that this hotel markets itself as a luxury experience but misses the mark on what that means. The accommodations and finishes were five star, the service was average if that.
Comment from Hotel Management
30 Apr 2024 by Kevin Shields General Manager, Hotel Management
Dear Lynsee, Thank you for your recent stay and for sharing your comments about our hotel. Please accept our apologies for the service you received from our associates. Our goal is to provide the best customer service possible, and we regret not meeting this expectation. We want to get it right every time, so we will take measures to ensure this is not repeated. On a positive note, we're glad you liked your accommodations and property. We appreciate your honest feedback and hope to have another chance to serve you on a future visit.Sincerely,Kevin ShieldsGeneral Manager
by A verified traveler
Posted 19 Apr 2024
They have many nice and hard working staffs from all over the world. I have to write down the front desk staff from Indonesia and her name is Sally. She was exceptionally friendly and knew what she was doing. Grand Hyatt in Vail is so lucky to have many good workers./ Only thing that I have to point out the bad thing was that the chair lift wasn’t operating after one day. That was one of the factors that we booked the hotel but it wasn’t. We have to take the shuttle back and force with a lot of walking and carrying skis with ski boots on.
Comment from Hotel Management
20 Apr 2024 by Tania, Hotel Management
Hello Hyun,Thank you for the feedback and 5-star rating. We are happy to hear that you enjoyed your stay with us. We are also happy to know that you really appreciated the exceptional customer service our staff provided. We would like to apologize for the chair lift not working properly during your stay. Your concerns are very important to us, and we would like to forward them to upper management. We hope to welcome you back soon here at Grand Hyatt Vail.Best wishes,Tania
by A verified traveler
Posted 18 Apr 2024
A wonderful visit! At the end of ski season, one would expect everything to look a little rundown, but this grand Hyatt delivered on all fronts. We loved the electric blinds in our room, the USB ports, the incredibly comfortable Bed, dog room service menu, Quality of our shower and design of the space!
Comment from Hotel Management
18 Apr 2024 by Janet, Hotel Management
Dear RITU,Thank you for the great review you gave our Grand Hyatt Vail. It is fantastic to hear you had a wonderful visit and we delivered on all fronts! We are happy to know you enjoyed the comfortable bed, electric blinds, dog room service menu, quality shower and design of the space. It was a pleasure having you as our guest. We look forward to welcoming you back in the future for another outstanding experience.Warm regards,
by A verified traveler from New York
Posted 18 Apr 2024
Every hotel room in a ski resort should have a bathtub to soak aching muscles after killing yourself on the slopes. The fact that mine did not was a major downer, I don't know if other rooms have them or not. Otherwise the on-site ski shop, next door chairlift and constant shuttle bus service was a total win. The spa was lovely - only wishing there was an additional hot tub attached to it just for spa users.
Comment from Hotel Management
18 Apr 2024 by Melinda, Hotel Management
Dear Nicole,Thank you for taking the time to review our property. We are so glad to hear you found the spa lovely and enjoyed the on-site ski shop, next door chairlift, and shuttle service. I apologize you did not have a bathtub in your room and will share your feedback with our management team. We hope to have the opportunity to welcome you back to Grand Hyatt Vail again soon!Warm regards,Melinda
by A verified traveler
Posted 15 Apr 2024
Nice
Comment from Hotel Management
16 Apr 2024 by Krista, Hotel Management
Hello Maria, Thank you for taking the time to provide us with the 5 out of 5 rating of your experience with us at the Grand Hyatt Vail. We are happy to hear that you enjoyed your stay with us, and we hope to welcome you back again!Warm Regards, Krista
by A verified traveler from Wildomar
Posted 13 Apr 2024
Not so “wonderful”. Dog was across the hall from us. Constant barking. Felt bad for the dog, that’s just not cool.
HVAC was wonky. Kept beeping and turning on and off as if it was sensing motion in the room. Just odd.
Room was very nice overall. Well appointed and clean.
Attempted to sit at the bar at Mokoto for an appetizer and a drink only to be stopped and told the seats were “reserved” hun? 6 out of 8 seats empty….. ? I walked over to the front desk and asked if that’s normal. Clerk was dumbfounded and said they had not heard of that. She checked with the food and beverage manager and next thing you know voila! We are sitting at the bar. No reservations are needed for the bar….. at least two seats stayed empty the whole time we were there.
Breakfast was good. Staff was friendly for the most part. The valet on the morning we checked out was not nice. We were going to catch a flight and tried to get going early-30 minute wait for the car and we were the only people leaving. When he finally pulled up the car he just handed us the keys and walked away…. No help with the bags - nothing. Rude.
They should spend some of the daily resort fees on the game area. Foosball table were both in need of repair.
Overall disappointed.
Comment from Hotel Management
14 Apr 2024 by Lindsey, Hotel Management
Hello Russell,We are thankful that you took time out to send in a review and share your stay experience. We appreciate guests like you for letting us know where we are falling short so that we can make the necessary adjustments to issues we may not know about. We will speak with our team to makes sure the issue is resolved so that no other guest will experience the same problem. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon.Best Regards,
by A verified traveler
Posted 2 Apr 2024
We will definitely be back. It’s very convenient. We loved that ski in an out option.
Comment from Hotel Management
2 Apr 2024 by Betsy, Hotel Management
Dear Katarzyna,Thank you for the 10/10 feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was very convenient. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,
by A verified traveler
Posted 31 Mar 2024
Great ski in/ski out
Comment from Hotel Management
1 Apr 2024 by Dacia, Hotel Management
Hi Janine,Thank you so much for you 5-star review and feedback. We wish for each guest to enjoy their stay and our amenities. Looking forward to welcoming you back to Grand Hyatt Vail soon.Kind regards,
