Ratings based on 138 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Huntersville
Posted 24 Feb 2024
Rooms are very dated and smelled bad
Comment from Hotel Management
24 Feb 2024 by Avinash Deshmukh, Hotel Management
Dear Guest,Namaste!Thank you for taking the time to post your valuable comments. We have noted your feedback on the reported inconvenience shared by you and will endeavour to ensure a better experience.It is always our endeavor to create a memorable experience and offer our discerning guests indigenous, luxury experiences through our commitment to quality service.We look forward to the pleasure of welcoming you back soon.Responsibly yours, Avinash DeshmukhGeneral Manager
by A verified traveler
Posted 23 Feb 2024 on Hotels
Comment from Hotel Management
24 Feb 2024 by Avinash Deshmukh, Hotel Management
Dear Guest,Namaste!We have noted your feedback and It would be helpful if you could share more details for us to be able to address the concern.Assuring you our best services at all times!Responsibly yours,Avinash DeshmukhGeneral Manager
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Avinash Deshmukh, Hotel Management
Dear Guest,Thank you for your rating on Expedia.Responsibly yours, Avinash DeshmukhGeneral Manager
by A verified traveler
Posted 20 Feb 2024
Property was ok
Comment from Hotel Management
20 Feb 2024 by Avinash Deshmukh, Hotel Management
Dear Guest,Namaste!Thank you for your rating on ExpediaResponsibly yours, Avinash DeshmukhGeneral Manager
by A verified traveler
Posted 19 Feb 2024 on Hotels
Extremely disappointed. The hotel needs urgent refurbishment. Service is poor and the management needs to take this on board .
Good location and lovely old building which needs attention
Comment from Hotel Management
20 Feb 2024 by Avinash Deshmukh, Hotel Management
Dear Guest,Namaste!Thank you for taking the time to post your valuable comments. We sincerely regret the reported inconveniences that you have highlighted. The feedback is indeed concerning and without offering any justifications, we would like to request you to treat this as an aberration and not representative of our usual standards. Assuring you that necessary corrective steps have been initiated and we will strive to ensure a superlative experience on your next visit.Your feedback is greatly appreciated and will certainly help us in our quest for enhancing service quality.We look forward to the pleasure of welcoming you back soon.Responsibly yours, Avinash DeshmukhGeneral Manager
by A verified traveler
A great 5 Star Hotel
Posted 13 Feb 2024 on HotelsA great 5 star hotel in Vadodara fantastic housekeeping, reception and management staff in particular Ms Seema who went out of her way to assist us which made us extend our stay for further 5 nights.
Would definitely stay again in this hotel on our future visits to Vadodara
Comment from Hotel Management
13 Feb 2024 by Avinash Deshmukh, Hotel Management
Dear Guest, Namaste!We thank you for sharing your valued feedback on your experience. We endeavor to inculcate in our team a culture of caring and I am happy to read that the team rose to the occasion. I would like to thank you for your appreciation for Seema. She was delighted to hear your appreciation.Your feedback is appreciated and will certainly help us in our quest for enhancing Service Quality.Assuring our best services at all times!Responsibly yours, Avinash DeshmukhGeneral Manager
by A verified traveler from Bartlett
Posted 11 Feb 2024
Everything was so good except
BATHROOM FACILITIES NEED TO UPGRADE
IT WAS VERY ROUGH WHILE TAKING SHOWER
THANKS
Comment from Hotel Management
13 Feb 2024 by Avinash Deshmukh, Hotel Management
Dear Mr. Hitesh Doshi,Namaste!Thank you for taking the time to post your valuable comments. It is a pleasure to read your comments and to note that the services of the hotel lived up to your expectations. We noted your feedback pertaining to bathroom. Assuring you that necessary corrective steps have been initiated and we will strive to ensure a superlative experience on your next visit.Your feedback is greatly appreciated and will certainly help us in our quest for enhancing service quality.We look forward to the pleasure of welcoming you back soon.Responsibly yours, Avinash DeshmukhGeneral Manager
by A verified traveler
Posted 31 Jan 2024
Thank you for a wonderful stay at the hotel. A BIG THANK YOU to all the staff for their help and friendly greetings everytime we entered the hotel.
Comment from Hotel Management
31 Jan 2024 by Avinash Deshmukh, Hotel Management
Dear Guest,Namaste!Thank you for taking the time to post your valuable comments. It is a pleasure to read your comments and to note that the services of the hotel lived up to your expectations. Your feedback is greatly appreciated and will certainly help us in our quest for enhancing service quality.We look forward to the pleasure of welcoming you back soon.Responsibly yours, Avinash DeshmukhGeneral Manager
by A verified traveler
Posted 28 Jan 2024
Comment from Hotel Management
30 Jan 2024 by Avinash Deshmukh, Hotel Management
Dear Guest,Namaste!Thank you for your rating on ExpediaResponsibly yours, Avinash DeshmukhGeneral Manager
by A verified traveler from Munster
Posted 8 Jan 2024
Clean, well decorated property. Very disappointed that no elevator for 3 story bldg. Plenty of surrounding area to add an elevator. Very difficult for elderly and those with disabilities or joint problems to go up and down 3 flight of stairs 2-3 times per day.
Comment from Hotel Management
9 Jan 2024 by Avinash Deshmukh, Hotel Management
Dear Guest, Namaste!Thank you for taking the time to post your valuable comments on Expedia. We really appreciate your comments on hotel cleanliness. We sincerely regret the reported inconveniences. With regards to the elevator, the hotel was designed as a low rise building with only one floor above the lobby level. We will be happy to assist with a suitable room on the lobby or ground floor on your future visits.Your feedback is greatly appreciated and will certainly help us in our quest for enhancing service quality.We look forward to the pleasure of welcoming you back soon!Avinash DeshmukhGeneral Manager
