Ratings based on 20 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Mar 2024
Breakfast was really good.
by A verified traveler
Posted 1 Mar 2024 on Hotels
Amazing friendly environment
by A verified traveler
Posted 15 Feb 2024 on Hotels
by A verified traveler
Posted 17 Feb 2021 on Hotels
Good location, good rooms and overall v good staff to assist
Comment from Hotel Management
27 Feb 2021 by Shital Joshi, Hotel Management
Dear Guest, Thank you for your valuable time to share this nice review of our hotel. We are very pleased to know that we were able to meet your expectations in all aspects. At Eastin Residences Vadodara, we strive to give great service to all our guests which is the central character of Thai & Indian hospitality bringing Sawadeeka and Namaskar together. We are managed by Absolute Hotel Services, An International Brand from Thailand which has 4 brands under its flagship – NAMELY Eastin Hotels & Residences, Eastin Grand Hotels, Eastin Easy and U Hotels & Resorts. We also wish to be of your service again when you return to Vadodara in the future.
Regards,
Shital Joshi Hotel Manager
by A verified traveler
Posted 20 Dec 2019
The area, hotel, staff, breakfast and smiles are all exceptional and we will stay here each time we are in Vadodara. Thank you for the wonderful stay.
Comment from Hotel Management
27 Dec 2019 by Eastin Residences Vadodara, Hotel Management
Dear Guest,
Thank you for your valuable time to share this nice review of our hotel. We are very pleased to know that we were able to meet your expectations in all aspects.
At Eastin Residences Vadodara, we strive to give great service to all our guests which is the central character of Thai & Indian hospitality bringing Sawadeeka and Namaskar together. We are managed by Absolute Hotel Services, An International Brand from Thailand which has 4 brands under its flagship – NAMELY Eastin Hotels & Residences, Eastin Grand Hotels, Eastin Easy and U Hotels & Resorts.
We also wish to be of your service again when you return to Vadodara in the future.
Regards,
Shital Joshi
Hotel Manager
by A verified traveler
Posted 11 Dec 2019 on Hotels
Comment from Hotel Management
11 Dec 2019 by Eastin Residences Vadodara, Hotel Management
Dear Guest,
It's a great pleasure for me and my team to learn that you had an enjoyable stay. We are pleased to know that our service and facilities met your overall expectations.
Thank you for choosing to stay with us and taking the time to share this great review. My team and I will look forward to the pleasure of having you as our guest again in the near future.
Regards,
Shital Joshi
Hotel Manager
by A verified traveler
Poor reception service.
Posted 9 Dec 2019 on HotelsThe hotel keeps looking for ways to charge extra, i got charge addition for one person when we were two adults and infant, we got the same room and everything charged for three,but got only two towels and accessories for two person. When checked out got charged for using two face towels which was too dirty, Hotels reason is towels need to be replaced, which should be washable if i had to wash it myself. Reception staff are not as friendly.
Shower has poor water pressure and hot water was luke warm water. Hotel could not fix the issue in the three days stay.
Comment from Hotel Management
11 Dec 2019 by Eastin Residences Vadodara, Hotel Management
Dear Guest,
Thank you for providing the candid feedback of your recent stay at our hotel. My team and I deeply regret to read about the unpleasant experience you had regarding the hot shower glitch and the recovery effort our staff had offered.
In context to room charges, I believe my manager had discussion with you. We have charged pre-agreed rates as per agreement between you and the respected portal. Yes, the damage charges were raised as the face towel was in very bad condition and we were left with no other option apart from discarding the same.
We apologize for falling short and not being able to meet your expectations as desired. It is feedback such as yours that helps us to constantly scrutinize and stay on top of our hospitality game, ensuring we always deliver the best of services and facilities for our guests.
We do hope you visit us again, to turn around your previous experience to a delightful one.
Regards,
Eastin Residences Vadodara
by A verified traveler
Posted 27 May 2019 on Hotels
Good experience, great staff who cater to your need. Only complaint TV does not work and every time you walk out of room you have to reprogram it. Management needs to fix their tv/cable/dish network
Comment from Hotel Management
30 May 2019 by Eastin Residences Vadodara, Hotel Management
Dear Guest,
Thank you for taking the time to share your valuable feedback. We are glad that you liked the hospitality. Thank you for noticing the efforts our associates makes to deliver the best service to our guests.
We deeply apologize for not being able to meet your every expectation especially with set top box programming. Candid feedback such as this only helps us to continuously improvise and update ourselves be it in regard to the product or the services.
It is of prime importance to us that our guests’ satisfaction be absolute. Rest assured that my team and I have noted your feedback and the issues have been addressed with the seriousness that it deserved.
We trust and sincerely hope you will consider staying with us again as we promise to delight you on your future visit.
Regards,
Shital Joshi
Hotel Manager
by A verified traveler
Posted 2 Feb 2019
by A verified traveler
Posted 23 Jan 2019 on Orbitz
Nice hotel. Close to shopping area and good food areas
Comment from Hotel Management
2 Feb 2019 by Shital Joshi, Hotel Management
Dear Guest,
Thank you for choosing to stay with us & for your kind appreciation.
We are delighted to read how much you enjoyed your stay with us.
At Eastin Residences Vadodara, we strive to give great service to all our guests which is the central character of Thai & Indian hospitality bringing Sawadeeka and Namaskar together. We are managed by Absolute Hotel Services, An International Brand from Thailand which has 4 brands under its flagship – NAMELY Eastin Hotels & Residences, Eastin Grand Hotels, Eastin Easy and U Hotels & Resorts.
Thank you for sharing your valuable feedback and we look forward to welcome you on your next visit to Vadodara.
Regards,
Shital Joshi
Hotel Manager
