Ratings based on 19 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Feb 2024
by A verified traveler
Posted 18 Jul 2023
We stayed in luxury tents.
Comment from Hotel Management
24 Aug 2023 by Anuththara ., Hotel Management
Dear Doug,Thank you for your kind comment and we were thrilled that the tents were to your satisfaction. We hope your overall experience was pleasant and we do hope you will be visiting us again.Hope you have a great day.Best regards,"Big game camp management."
by A verified traveler
Posted 12 Jan 2019
Amazing experience to enjoy! Great facilities and helpful knowledgeable staff
Comment from Hotel Management
14 Jan 2019 by Deshani, Hotel Management
Thank you so much for sharing your experience. We are thrilled your stay with us was enjoyable. We hope to see you back in your future travels!
by A verified traveler from Chicago
best laid plans
Posted 8 Nov 2018 on HotelsAs it turns out, we did an inadequate planning job for this part of our trip. Big Game is a tent complex intended to combine lodging and "safari" activity. We had arranged the latter separately at a different venue, and looked to Big Game as a fun lodging alternative. While it offered much more luxury (e.g., bathrooms, some electricity) than might be expected while camping, it wasn't exactly plush, and with the additional complication of heavy rain, the overall experience was less than ideal. There seemed to be some confusion about our reservation (two tents), as Big Game was initially unprepared for the two children in our party. Staff was gracious and anxious to accommodate, but little hitches caused some unnecessary confusion. We spoke with other guests who seemed to confirm that a more comprehensive plan on our part would have produced a better experience. At the same time -- a number of nights in a tent during the rainy season is very different from the same nights in a hotel room.
Comment from Hotel Management
14 Nov 2018 by Deshani, Hotel Management
Thank you for your review. It is very valuable to us. It is true that at Big Game Camps we provide both lodging and safari options combined together. We aim to provide a camping experience with the basic luxuries. We are glad you enjoyed it and sorry that your stay was interrupted by the heavy rain. We have noted all your comments and apologize for any inconveniences caused from our part. While thanking you for staying with us, we hope you come back!
by A verified traveler
Great staff, but By no means luxury
Posted 16 Mar 2018 on HotelsWas not a luxury camping experience as advertised, more tent with a toilet and that’s about it. Fan hardly worked and the room was filled with creatures. Toilet area stunk as there was no trap to waste to keep smells out.
Shower didn’t work, but as a plumber I managed to fix it, was clogged with gunk in shower head.
Food in the evening could have been excellent as setting was great surrounded by fire, but unfortunately the food was cold and pretty average for the price paid.
Safari was the highlight but you can get a taxi to the park entrance and save yourself a lot of money.
The staff was great, shame the rest was poor
Comment from Hotel Management
3 May 2018 by Prabodhani Gamage, Hotel Management
we are highly appreciate your comments. thank you very much.
Recommended
for Everyoneby A verified traveler from London , UK
Nature stay
Posted 18 Nov 2017
Pros: Food, staff, the fact that the tents had a shower.
Cons: Not sure, it is quite good for its level of service.
Location: Go for a safari , you will probably enjoy it quite a bit and it is also affordable, we found it.
Beautiful camping stay. Take all the contacts possible if you travel to this place independently as it is not easy to find. Suggest asking for assistance on how to get there from the hotel before you go. Food was excellent, tents very good as well, staff very polite and helpful.
Comment from Hotel Management
13 Jul 2018 by Prabodhani, Hotel Management
Thank you very much for your response. We are highly appreciated your recommendation. Thanks again...
Recommended
for Everyoneby A verified traveler
Posted 1 Apr 2017
Great stay! Excellent staff and service. We had a beautiful dinner on the property at night. We arrived very late at night and the staff we very accommodating towards us, they scheduled a slightly later safari so we could sleep in.
Comment from Hotel Management
8 Apr 2017 by Management , Hotel Management
Dear Guest,
Thank you for taking the time to review us. We a very glad you had a great stay with us. We always strive to prove the very best to our guest and glad we have done so for you. It really lifts our spirit to read of your comment on 'excellence'. Thank you again.
by A verified traveler
Posted 3 Jan 2017 on Hotels
Truly exciting. Wish there was more communication between arrival, what's provided, etc
Comment from Hotel Management
26 Jul 2018 by Deshani, Hotel Management
Thank you for your review. The suggestion given on areas for improvement is taken for further enhancement. Hope you visit us again!
Recommended
for Everyoneby A verified traveler
Fantastic camping experience
Posted 23 Dec 2016
Pros: Big tents, powered, private bathroom facilities, all meals beautifully prepared, wifi if you need, but still theoretically roughing it in a wilderness
Cons: The drinks (beer) needs to be colder, especially after a long drive or day in the game park. Served English cool, not cold enough for Aussies.
Location: Anything you would expect if camping, but most important is simply relaxing and soak in the quiet country side.
The Big Game camp was everything we expected, quality Glamping. The staff are extremely accomodating and will help with any requirements you may have. The traditional Sri Lanka meals, breakfast lunch and dinner are as good as the restaurants we've eaten at, very very good.
Dinner starts around a fire pit, and the moves to a romantic table for two under the stars near one of the big central park trees. It's great to star gaze in a country environment where there is so little surrounding light.
If you're looking for a glamping experience I'd highly recommend staying, but recommend you try to stay in an off peak period. Over Christmas it could get pretty busy.
Comment from Hotel Management
26 Jul 2018 by Deshani, Hotel Management
We are extremely happy to see your review. Thank you so much for taking time to express the details of your experience. We have taken note of all aspects ! Do visit us again when you get an opportunity !
by A verified traveler from Wilmington, IL
ENDED UP NOT STAYING!
Posted 8 Jul 2016
Pros: Location
Cons: The person who is the lead.
Location: Safari
Arrived via our hired driver with my partner and nephew. The person in charge greeted us and said you should have called. I said I did not understand that we needed to as it was already paid. He said you have three people? I said that is what I reserved through Expedia. The staff hurried to get us drinks then placed us in chairs in a make shift pavilion to go over the facility guidelines. He (the leader) stated that there is no tent for our driver and I would have to pay for him to stay at a hotel outside the camp. After he exhibited a pompous attitude, we decided to eat the cash and leave. Was very uncomfortable with his attitude. We are VERY easy going travelers but he made us feel unwelcome.
Comment from Hotel Management
26 Jul 2018 by Deshani, Hotel Management
We are extremely sorry , please accept our apologies for your terrible experience with our camp staff. We have looked into it and taken action.
